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November 2023 by kathery peguero
The customer service in this store is horrible starting with the manager, my husband went a few months ago when we recently moved to Odessa and he told me that the customer service in that store was very bad and I recently went to change one of my lines to another device and the manager was the one who attended to me and gave me the phone, she did not check that it was working well, I did not do it either (bad for me) after two days calling my mother without being able to communicate with her, she checked the phone and I realized Keep in mind that the phone does not have a sim card, she never put the new sim card in that she charged me, I went to the store I explained what happened and they did not believe me, the manager was not there, they called her on the phone and she said with such an arrogant attitude I said that she had tried it and that it worked and that I had to pay for the sim card again, and while I was there that day and two days before, people came in to ask for information and they didn't even look the person to answer the questions. the customer services was also very curt and rude.
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July 2023 by Jackl (Jackl101)
I came into this store because my voicemail on my phone wasn't working, and my visual voicemail wasn't working either. The lady inside then proceeds to tell me that my phone model is no longer compatible with cricket and that thats just how it was. Without even trying to look into it. I then find out through the people over the phone,, and through checking the cricket website if my phone model is still compatible, that not only is my phone compatible and fine, but that the lady had lied, probably to not try and fix it. If she didn't know how to help me I would've taken that answer better than her lieing to me. Hence the 1 star review. I am very disappointed in the customer service I received.
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April 2023 by Lesley Carrasco
Customer service was horrendous. Anahi “helped” us and when my dad would ask questions about the difference between the Galaxy S21 FE and another one she would just say “Well what are you trying to do?” We’re asking about what features separate this one from the next. She was clearly annoyed and impatient from the get go. My dad is old and not tech savvy. She kept saying “I don’t have an android idk what they do.” You sell phones shouldn’t you know what you’re selling?Her friend came in and gossiped about boyfriends and whatnot WHILE she was setting up my dad’s new phone and he was signing contracts. She had a passive aggressive tone the whole time. She was nice when she called her manager at the end though. Glad I don’t have Cricket, unfortunate experience for my dad and I.
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February 2023 by Erick Sigala
(Translated by Google) Excellent service.(Original)Excelente servicio.
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May 2022 by Karla Weathers
Employees are very welcoming and helpful
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June 2021 by Zachattack 4575
Do not recommend the older lady shut my other phone off and we gave her the right phone number seems like they didn’t train someone right ... go into town you will be better off theses people do not know what they are doing
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June 2021 by D Moreno
The workers were very friendly and location looks great. Thank you all.
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June 2021 by Shani Samuels
Great customer service, employees were extremely helpful.
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June 2021 by Lilith Levi
excellent workers explained to me about everything they were doing with activating my phone. They even walked me through the door.
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June 2021 by Anthony Smith
Awesome Staff
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June 2021 by Lisbeth Furwell
great store
