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“My experience today was something in this time of life was the care and compassion I needed. The customer service was genuine. I appreciate the lady who helped me. The tellers at this particular branch showes exceptional work. Thank you for your kindness.Sincerely,Lorahamah Olivas”
“After starting an account for a Small business here at the local branch I have always been welcomed and treated with respect from Sujey and Valeria. Staff is great!”
“For the first time having a bank account I experienced very well customer service from being greeted to being taken care of until I left the doorway I love the way they handle their customers they are completely alert and they know how to satisfy their customer. From the time they walk into the time that they leave”
“We have been going here to this bank for over 30 yrs! Best bank there is and the people who work here are so very good at their job. We wouldn't switch over to another bank for nothing. Give them 10 ?'s if I could! Thank you, Bill and LaDona Purser”
“Wow! I was amazed by the great customer service. Bianca Guzman really helped me in a big way at the time needed. She was very friendly very respectful very understanding! I love my new Bank! Come check them out! You wont be disappointed”
“I'm shocked to see all these bad reviews. I've banked with them for 15 years and love it. Financed our home and two cars there. Never a problem.Michelle Clay at the JBS Odessa Branch is THE best banker I have ever worked with!! Professional, and VERY knowledgeable.”
“Man these guys have been awesome to deal with. Everything has been super easy and they are always available to help with whatever I need. They know me by first name and treat me like family. I couldn’t ask for a better bank plus free sodas while I wait lol”
“the other girls are great but when I go thru drive thru there is a guy who doesn't get my stuff correct. dont think he know what he's doing. But I love this bank great company to bank at. Helpful kind friendly”
“Excellent, Friendly, knowledgeable expert trader and fast, convenient, affordable services. I highly recommend Mr. Jackson Robert to you all who need a financial breakthrough, he made over $12,900 with just the minimum investment of $1,000 on my trading account before meeting him I was a victim of investors who has been scammed but I never gave up and I remain grateful to him. I have gained back all I lost and even gained profit too. If you have been scammed before don't give up and give Mr. Jackson Robert a try, believe me, his the BEST. Contact Jackson now and Thank Me Later @ What's-app: +1 (209) 372-7204 Email:[email protected]”
“MUST READ!!! CREDIT CARD FRAUD EXPERIANCE!!! Yet still a 5 STAR REVIEW?? NONI!.....Let me begin with my Grattitude. Thankyou SOO MUCH Jennifer for your professionalism, knowledge, and communicational skills.Long story "shortened", my card was stolen. That's annoying already, however, worst possible experience trying to dispute charges and end the pending transactions. I call the number on my card, can't really understand through thick accents including mine (Texan). I'm on the phone for like 1hr45mins, keep getting transferred to "specialists" because they couldn't figure out my issue or explain it to me. Forward me to Complex community help center. Local office (for me) and I get my call dropped. Needless to say I'm super frustrated and annoyed.?? I call back and Jennifer is the employee who answers. Speaks clearly, communicates well, best of all understands my issue immediately and resolves it within minutes. What was a weekend long wait to access my funds and a terrible 2 hour confusion, stuck on the line trying to sort the mess out was resolved seemingly effortlessly for her. Totally turned my experience around and gave me confidence in Complex communities team to resolve complications. Happy they are my Bank and Totally recommend them.Thanks again Jennifer for saving me from the terrible experience I was having.”
“I just want to say I love this bank! And I love the fact that the drive thru opens at 7:30 you guys are life savers because what other credit union opens that early?! The employees here are wonderful and the service is always so fast!”
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“The only complaint I have is not explaining every document needed for the loan. Right before signing a final document we were asked for another document they needed. Everyone was professional and courteous throughout the loan process. I have been with First Basin for over 20 years and always recommend them to anyone looking for a great bank or credit union.”