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December 2023 by P A
This place is so unwelcoming! Nobody greets you. They stand at the register like a zombie. The same guy has taken my order three different times and he is so unfriendly. When he called my number for my food, I had four different boxes that he didn’t offer to sack for me. I asked him for a sack and he tried to correct me saying, “you mean a bag!” Then he just handed me the sack instead of offering to put my food in it for me. None of the workers are ever friendly.I can say that the food is good. But the customer service has a lot lacking!
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September 2023 by Sam H.
Too slow mobile is one hour late!!! And customer service was rude. Worker are also very slow
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August 2023 by Eva Salas
Food was hott and
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July 2023 by Azael J.
Aaron had some of the best customer service I ever seen even tho he was a cook he helped us immediately because the other people wasn't there and one was otp and did everything he needed to do better then most service workers
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July 2023 by Chris Lorenz
I ordered through Uber eats so can't say anything about service or atmosphere but the food I can talk about.I really enjoyed my Old School Philly it had a great amount of meat on it. It could have been better prepared instead of slapped together but nothing a fork can fix.The Ultimate fries were okay I can say a piece of advice ask for no salt on fries as the cheese sauce and bacon add enough salt. My fries were a little salty. I still ate them, just will get no salt next time.
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July 2023 by Mackenzie Rose
Customer service was spot on. I was greeted with a smile as well as professionalism. Everything I ordered I recieved. It was yummy. Thank you! I will be returning when I'm craving Phillys even if it is salad style ?
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July 2023 by Will Barber
Not sure what happened to this place a couple months ago it was great food great service, twice I’ve been this month and it’s been complete garbage, horrible service and food was bland, dry and over cooked, my sandwich was completely wrong and they told me to pick the veggies off I didn’t want , sad to say I won’t be back!
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July 2023 by sebastian mora
Man this place needs new employees, no sense of urgency, takes 20 minutes for them to greet you and to start your order, worst employees in Odessa.
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July 2023 by Devin Mcclintock
Live in Odessa but always drove to midland to get Charleys. While in Midland today I was going to stop by the mall but seen online that a Charley's was in Odessa mall now. Google said it closes at 8pm. I was there at 650pm and the place was closed. Would be nice if we can get the actual hrs so people aren't wasting their time walking through the mall for nothing. What a waste...
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June 2023 by Joseph Ramirez
When did people start not wanting to be at the job they applied for ? Seems like I'm asking for a favor when placing a order or asking a question ❓
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June 2023 by Rebecca Ortíz
I came to eat here with my husband, as we always try to once a week. Its our favorite place to eat at the mall. The day I came I was walking to the register when I saw the women working at the register start screaming at a customer. This was Wednesday I believe, well anyways, the lady working was white complected with a hand tattoo, and she was screaming profanity at the other lady who seemed to be emotional about something. I’m not sure what was going on, but whatever it was the cashier was very unprofessional. It caught me by surprise, because like I stated earlier we always eat there, and nothing like that has ever happened before. I’m sure the cashier was new as I nor my husband recognized her, regardless, it was very awkward and uncomfortable to witness. My husband and I, decided not to eat there after all, and i’m not sure we’ll be going back. Which is sad to say at the least. Charleys was our favorite spot to eat. I hope someone did something about that cashier, and I hope that lady getting cursed at is okay.
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April 2023 by Martha Fox
My husband and I came here for lunch today and were pleasantly surprised. The service was quick and the food delicious. Definitely got our money’s worth, they pile on the meat, bread was toasted yet soft. Very good!
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March 2023 by Obel Morales
I just went to this location and the two ladies working there did not acknowledge me and never said they would take my order. They never came to take my order so I just left.
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December 2022 by Victor Arredondo
Strawberry lemonade is amazing
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November 2022 by Victor Ortiz-Arredondo
Strawberry lemonade is amazing