-
February 2024 by Aaron R.
Make you jump through a bunch of hoops just to add a person to your account. Went down there three times, they still won't help. Had an account with them for 18 years, will be closing
-
January 2024 by Ryan López
Thank you so much for the help & for helping me to get a new bank account , we need good employees like her .. thank you for your great serviceKarysel - muchas gracias .. jhonny Ch
-
December 2023 by Valorrie Hernandez
Muriel was very unhelpful. When I ask for the name of the supervisor she was reluctant and hesitant to give it to me.
-
November 2023 by Morgan Taylor
Haven’t had many good experiences here. The bank gave me a ripped bill in a change order and when I tried to take it back they said they “can’t take mutilated money” I would think that means they can’t give it out either, but I guess not.A girl has also said she didn’t count the actual small change in the deposits I bring when that’s literally their job.Do better.Update- I glanced at my change order but didn’t want to hold up the lineGot back to work where I realized we had received ANOTHER torn dollar bill. Will be counting my change at the front counter next time I get a change order.
-
September 2023 by Jack Carney
I recommend not banking here cuz there's nothing but morons running it I went to cash a check it turns out just the ATM spot they have to travel across town to go to a realtor charge me $8 for it for $40 check so if you like being cheated or scam go to these people
-
August 2023 by Zeze “Becks”
Bad customer service they come to ask what you want and never actually do anything about it and just keep you waiting for a long time. Don’t recommend going
-
August 2023 by Asia L.
A bot answers the calls. Even worse, every time I've called hoping to get assistance the bot states "All our representatives are helping customers then hangs' up." It would be great to get help at least once.
-
May 2023 by Rick Burkes
I paid my contractor by check and when he went to the bank center on Grant St, they told him the signature didn’t match. He cashed a similar check 2 days before this happened without incident. When I tried to call to clear up the problem, no one answered the phone. I’ve only been banking with BofA for 46 YEARS! Please contact me ASAP, this is embarrassing!!!
-
February 2023 by Megan Q
If I could give 0 stars to the entire institution I would. If you don’t have direct deposit, forget about getting your money. 5 days after depositing my husbands check we are still waiting for them to put it in the account!! Changing banks as soon as this clears because they say it will happen every time.
-
February 2023 by Josh Chavez
Service and customer attention has greatly improved. Staff was very friendly and knowledgeable.
-
February 2023 by Hilda Carrasco
Staff and managers are always friendly and I al w as feel welcomed
-
February 2023 by Hector Pena
Great bank to use for your Buisness accounts and personal !
-
February 2023 by Leonel Villalobos
I love this bank it's my favorite location
-
December 2022 by Sandra J.
I don't know why those bad reviews! Great service and easy to park nearby. Keep the good work
-
October 2022 by Parag V.
Trash ass place. Don't give you all the facts - make you drive down from midland - they don't tell you they don't open bank box on weekends. They force you to make an appt online but don't tell you the box isn't open. Garbage management
