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November 2023 by Anne Wayne
Terrible service from the "doctor" Edwin Endo, a racist, annoying and heavy attitude person. I DON'T recommend this place cause they still have him working there. I'd never go here to be discriminated again, horrible person, unprofessional and it seems that he bothers doing HIS job. If I could give less than 1 star I would just cause of his treatment.
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October 2023 by Christy Hackworth
The (general) manager, I believe her name was Andrea, she was absolutely amazing. I had a small issue I needed help with and she went above and beyond to help out. She is so patient and friendly. You don’t see people who care about others anymore, especially in a work setting. Customer service is a thing of the past, but this lady… 5 stars for her! We are already repeat customers and have been going here for years, but employees like this make sure customers want to come back!Thank you for your help and kindness, and caring about people enough to try to fix their bad days. ?
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October 2023 by Lupe Rey
After reading reviews I decided to cancel my appointment and my husband’s appt. Had trouble canceling. The girl couldn’t find my husband’s name, she asked me to spell it and still couldn’t find it so I was getting frustrated, then she says you said “this is how u spell his name” which she was spelling it wrong from what I spelled to her so I had to spell it again. Then she says y do u want to cancel so I said because after reading all the reviews I see they were not wrong. She was getting annoyed cause I was getting frustrated with her for not understanding anything I was telling her. It was like duh. Gave them a 1 star cause I want people to be able to see my review.
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October 2023 by Norberto Paz
Awsome staff!! Mari was so amazing in helping us. She was knowledgeable and explained eveything we asked to perfection. Vianay was also very kind and helpful as well. Andrea was simply lights out when it came to helping us out with the pricing. We will difently be going back. Thank you all for such an amazing experience at americas best...
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October 2023 by Kendra Camarena
My experience with doctor Edwin Endo was terrible. His attitude was very unprofessional and he made it seem like I was bothering him for making him do his job. And then he stated that it was unnecessary for me to come in to be examined and that certain prescriptions were the “best they could do”. Never should a paying patient feel like their time and concerns were not important. I will never be going back and i suggest no one to go see him either!
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October 2023 by Diedra Edgett
We ended up using this one in Odessa cause our Lbbk one was booked to far out. Anyhow the day before we get calls changing times etc. we was driving over 2.4 hrs and already taken off of our jobs etc. the morning we arrive for our confirmed spots we get a call asking if we could come in later for 3 confirmed spots. And we said no sorry we are already here and have no where to go or want to go. The eye exams lasted no lie no longer than 5min a person. Mine being the shortest. Seeing double vision and having trouble with my eye. The dr was short not very explanatory of his decision. Just referred me to a retina specialist! Remind you self pay so specialist was anywhere from $400-$1300 depending on what they done. Went to specialist and he told me there had been not a big change and the appt was a waste. Anyhow before this I got me a new pair of glasses with the prescription the sr gave me from odessa and was having heck. Anyhow my daughter we got her glasses in store at Odessa asked them to be shipped to Lbbk store not hard right will it took almost 4 weeks cause Odessa didn’t know what they was doing. Had one spit but not both pairs and was waiting and didn’t know if she wanted the pair they had in hand or wanted to wait for both pairs and yeah it was a huge mess. She still is having trouble seeing and have called several times and nothing no call backs nothing. Me on the other hand called Lbbk after my appt with the specialist and they got me right back in and made everything right and provided me with a pair of glasses comped everything I was out no money thank God. The manager in the Lbbk store highly professional and sweet the floating doctor they had was extremely helpful and extremely professional and extremely knowledgeable. He took his time with me and helped and explained things. Highly recommend Lubbock store we’ve been using them for over 20yrs anyhow. We was out over $900 plus glasses from a different store for just my glasses. But I pray we can get my daughters fixed asap she has to drive to work etc ridiculous!
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September 2023 by Preston W.
Had an exam scheduled arrived early and completed my paper work before hand so I know I wasn't an issue that made them work harder but yet everyone In the office seems angry at me for being there or just like I was a hassle to deal with including the eye doctor. I was there for only a check up not some complicated procedure. When exiting the exam the doctor told his associates 3 times if they could help me then I looked for glasses and just stood around while they continued to have personal conversations I found some glasses I liked and asked for help then the supervisor asked for the associates to help as he was doing a exam for himself and they all ignored me and kept talking. All these people need to lose there jobs. How can someone ask 6 times for help and you ignore them the store isn't that big.
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August 2023 by Jenifer Alvarez Lima
The worst experience I've ever had in an eye clinic. The first glasses that they made me did not have my graduation, I could not see anything with them. They gave me an appointment to repeat my exam another day, when I went back to pick up the new glasses I couldn't look down because the image looked distorted, they told me to keep them like this, according to them, it is not usual to look down (that is, , I could only look in a straight line, nor write, nor work on the computer, nor look at the floor) and that the problem probably was the type of lenses that I selected in his own clinic, which I doubt, since they were the same size as the glasses I have worn my entire life. Also, it was the fourth time I had gone and just that day they told me. Therefore, I decided to cancel the entire procedure to go to another clinic and it turns out that now they do not want to return the money for the medical examination. That exam was of no use to me, I had to go to the clinic four times and all they did was keep my money and waste my time. Now I am still without glasses to see and without my money. I do not recommend this clinic to anyone.
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August 2023 by Tobias Kastner
Dre was amazing. Very quick to resolve any issue. Incredibly pleasant to deal with. Made me feel like I was highly valued, yet comfortable like family. I cannot believe how quickly she handled my order while dealing with multiple other customers.
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August 2023 by Donna Chavez
I recently went to Americas Best Contacts in Odessa. This is the worst place I’ve ever been!! They have given me trial contacts on two separate occasions after I told them what brand of contact o wear. I have been wearing the same brand for 2-3 years now but they keep insisting on having me try different brands. I should have stayed with my regular eye doctor in Music City Mall. Not only have I not gotten my contacts but I just found out the manager, Andrea, charged my insurance as if I’ve already received my contacts so now I will have to pay out of pocket for the whole thing. I have been up to the store to talk to Andrea, however I can never catch her there. When I call I get put on hold forever. I will never use this place to get glasses or contacts again!!
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August 2023 by Kathy Duncan
Andrea, Tristan and the rest of the staff were awesome! They were quick, efficient and really helped me select eyewear that fit me. Then, Andrea worked her magic to assure that my new glasses fit correctly!
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August 2023 by Rachel J.
I found this place by accident.. my glasses needed to be tightened and by chance I walked in and asked what they would charge.. They didn't charge me!!!! They also spent more time cleaning them for me!!! The environment was so fun!! Everyone was happy and joking. Next time I need glasses definitely going here!!
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July 2023 by B.J. H.
I am just saying it's been a nightmare after leaving and trying to get my glasses. It's like they don't know and don't really care.
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June 2023 by Brenda Martinez
They have a hard time keeping up with the store. They play the blaming game on one another and act immature in front of customers. Lenses came in scratched and they expect you to keep up with their responsibilities. It’s not the store but the people working for the store.
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June 2023 by AC Duncan
The very best of anywhere I have been. Aundrea was slid a gem and I love the fact that she cares so deeply to satisfy the customer. She and others did everything in the world to make sure I was satisfied and had exactly what I wanted and that it worked for my needs. I highly recommend this team of professionals for your eye ware needs. I will certainly be using them exclusively.
