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November 2023 by Darya Lilie
I have been looking for a specific Jeep Gladiator for the past 6 months, and since Jeep decided to discontinue diesel gladiators I haven’t been able to custom order one. I worked with a couple of dealerships in my state but unfortunately they didn’t deliver. I ended up finding the exact Jeep Gladiator that I wanted here at All American Chrysler Jeep Dodge. Not only were they great to work with, but they understood exactly what I was looking for and made my buying experience really easy. Cynthia Alvarado was the sales person I worked with and what a great experience it was since I was an out of state buyer and bought my truck unseen. I highly recommend this dealership and Cynthia to anyone looking for a vehicle. Great experience, and I absolutely love my new truck. If you are out of state like myself and looking at a vehicle at this dealership I highly recommend them, the whole process was quick and easy and I received my truck within a couple of days after buying. Great job!
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November 2023 by Dayle Edwards
I had a great experience here! Myra was amazing! She welcomed me as soon as I arrived. Walked me through every step of my oil change. And even offered me a way to save a lot of money my showing me Jeep's oil change plans. I was grateful to have gone her for my service and will go back when I'm back in town!
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November 2023 by West Texas tarot
I was promised when I bought my car that i would have free oil changes for lifetime. Over the past year there has not been any issue with me getting any oil change EXCEPT that it takes 3-5 hours to change the oil.This morning I was there before you opened up. I was 1st in line. I was told it would still take over an hour to change the oil. Then your tech came to me and told me I am no longer free lifetime oil changes I am only allowed 2 oil changes a year, However if I wanted to pay over $100 then they could change it.Who is lieing? The sales person and sales manager? Or the tech.I called and left a voicemail for the person listed on the text message I recieved. It has been over 3 hours and no attempt has been made to contact me or try to remedy this.I have had nothing but lies or half truths since I purchased my car. Beginning with them keeping it for 2 weeks AFTER I put my down payment. I was promised new brakes (according to my mechanic the brakes were not new), new tires all the way around (according to discount tire not a single tire was new) lifetime free oil changes (up until today I have been receiving them).I have had this car for a year I have now had to replace the thermastat housing, thermastat, alternator, battery, radiator, ecm, fuse box, brake pads, 2 tires, multiple hoses and more.I DO NOT recommended buying a vehicle from this dealership. I feel like I have been taken advantage of and lied to.
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October 2023 by Charles Roberts
We had a good experience purchasing our 2024 Jeep Wrangler at All American Chrysler Jeep Dodge Ram of Odessa. Robert Salazar, our salesman, did an excellent job throughout the purchasing process. He was easy to work with and worked very diligently to get the deal done. Everyone we met was very friendly and helpful. This is the third car we have bought from this dealership. Each purchase was a good experience but this one was, by far, the best because of Robert’s effort.
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October 2023 by brendon neemar
I had the pleasure of having Mr. Lemons as my service advisor and his communication and customer service was and is, on par for what is expected when you bring your vehicle for service.I actually started taking my vehicle to the Midland facility a few years back because the Odessa location was awful. No communication, no calls when your vehicle is ready, long wait times, just seemed like a big failure.I decided to give them another shot as I live in Odessa, and it’s been some time, and this location is obviously more convenient. To my surprise they rocked out. New advisors, best attitudes and all the staff were extremely helpful in getting me sorted out.Mr. Lemons a special thank you sir for saving me the drive to midland and for your superb customer service skills. I’ll be seeing you for my next service.
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October 2023 by Corey Johnson
Service was really great they handled everything as soon as I pulled up professionally. They had done a oil change and fuel filters on my Dodge Ram 2500 Diesel and I was very satisfied with the quality work they have done on my visit. I will definitely use them again in the future.
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October 2023 by Tera L.
UPDATE!! WE WERE ABSOLUTELY SCAMMED!!! We picked up our truck and brought it home because we were afraid that they would royally mess it up if we left it there any longer. They forced us to pay over $900 for a part and labor that did not even fix the vehicle WHATSOEVER before we could take it back. After three months of having to survive on one vehicle and numerous calls and texts to them and a lot of headaches. My husband finally had time this weekend to take it apart and look at it to see if he could find the issue. In two hours he found the issue, it was a plug that was disconnected. He simply plugged it back in and it immediately fixed every issue that he was having. Instantly. We didn't even have to go buy parts or anything. It wasn't hard to find either. Which absolutely leads me to believe that they didn't have issue finding this problem, and that no licensed mechanic would ever have had an issue. They just needed to make up a reason to charge us and get money out of us. They were asking us to pay a total of around $7k in all to replace the whole front end, when the actual fix was plugging in a plug for $0. A pretty easy to find plug. I've done some research and this practice is highly illegal. I'm actually contemplating looking into legal recourse, from reading other reviews I believe that they have been scamming a lot of others. Please contact me if you think that you have a legal case as well.
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October 2023 by Scott M.
I purcahsed a 2020 Used Ram 1500 back on April 28th. At the time I was told that a exhaust manifold would need to be replaced and this was put on the "WE OWE". I have patentiently waited and shot a message once every 6-8 weeks since. I get the same "let me check on this for you response" and never a answer from there. We are now 5 months in with no answer. This is not the customer service I would be giving to expect repeat business.
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September 2023 by Curtis Martin
Marco was extremely knowledgeable, professional, and a pleasure to work with and really worked hard to get me into my brand new dream vehicle! Highly recommend them for all your vehicle needs!!
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September 2023 by Miguel Flores
Excellent customer service. Our sales agent Ciara Myers was awesome very professional and did an exceptional job. She even managed to keep my kids entertained which is a battle of its self. Our finance agent miss Roccio Rizzo, actually help in finding the best deal and some hidden money we had from the trade in to help with the purchase of our new vehicle. Thank you both lady's yall were awesome.
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August 2023 by IEASHA Cruz
Best service ever .. Our sales advisor Stephanie Cardova and Alexis Armendariz went above an beyond to get us into a newer model of our Dodge Charger.Definitely working around our busy schedules to get our deal done! My family and I are truly blessed to be part of All American CDJR of Odessa family!
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August 2023 by Candy Duke
Everytime I have warranty work I scheduled an appointment and ask how many days. Told 2 to 3 days. Going on a week. The technician working on my car is off for a few days. I was told the service manager would call me. So my 3 days will roll into two weeks. They sat on my parts and never called. This is the second time I have had my car in for the same warranty work and technician is off. This is the worst service ever.
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August 2023 by Cruz Sigala
I would like to thank a young lady for her kindness, her professionalism, she went the extra mile for me and my wife. Constantly making sure of we were ok, if we needed anything. She's the type of salesperson every company needs. Thank you Ms. Leslie Mills you're awesome
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July 2023 by Zachary Halacy
Worked with Alexes for the past few months looking for the car I wanted. Once it came in he kept working to get the deal where it needed to be. I have both my vehicles serviced here instead of at the Midland location who repeatedly stacked company vehicles in the service line to get them pushed through. All American dodge definitely has my business out here.
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July 2023 by Jesenia Martinez
THANK YOU to our salesman ETHERIDGE POLK and ED & CHARLIE NEWSOME and everyone who helped us. GREAT PEOPLE GREAT SERVICE GREAT VEHICLES
