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September 2023 by Park Scott
The atm never works, litterally ever, either it wont read the cards, wont accept deposits or like just now it was just off.. for a Texas bank, yall need to do better.. whats the point of having accounts here if i cant put money in them.. smh
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July 2023 by Li Yang
Don't waste your time, look for a more professional bank, and the staff will do nothing.
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October 2022 by Chad Clawson
Great bank. Great employees. I bank here and have absolutely zero complaints, only accolades. I highly recommend this financial & banking institution.
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March 2022 by Andrew Mullins
ATM told me withdrawal of my money was unavailable. Now I have to go find another bank to get my cash from and pay their fees. Thanks so mich. yea
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January 2021 by Kay Nelson
I'm a long time customer and I love this bank. The only bank I can balance my books to, to the penny. Won't allow any out of the ordinary spending without approval. Wonderful people and a great bank.
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July 2020 by James Dinser
Never been inside, but use their ATM often.
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March 2020 by James Eriksen
Never been inside, but use their ATM often.
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June 2018 by Jim Bouyer
Good banking services,been with them for years
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March 2018 by g.d prove
It never takes even 5 minutes in frost in north richland hills, they rock
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July 2017 by Heather Dutton
Worst experience ever! I went in to open an account as I have just moved into town and after waiting over ten minutes, Cindy Hodge (?) didn't even shake my hand and proceeded to give me the third degree about where I lived, and if the family member I am staying with for the time being owned or rented when they have nothing to do with the account and refused to answer my questions on why their personal information was necessary. She was also very hateful because I did not have a direct deposit since I am a full time student and am waiting until I know my schedule before I accept any job offers. She acted like I was nothing and not worth her time regardless of the amount of funds I was going to deposit. VERY POOR CUSTOMER SERVICE! I went directly to Wells Fargo and had a wonderful experience opening my account. Cindy needs retraining on her customer service skills as they are atrocious!
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September 2016 by Mark Torres
The mangers at this bank have no sense or regard to their costumers they block of banking lanes for their personal car port and neglect the fact their are customer at that can use them " but their cars are kept clean and out of the son " no worries their ðŸ‘great job frost bank
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August 2016 by Heather Dauzat
Worst experience ever! I went in to open an account as I have just moved into town and after waiting over ten minutes, Cindy Hodge (?) didn't even shake my hand and proceeded to give me the third degree about where I lived, and if the family member I am staying with for the time being owned or rented when they have nothing to do with the account and refused to answer my questions on why their personal information was necessary. She was also very hateful because I did not have a direct deposit since I am a full time student and am waiting until I know my schedule before I accept any job offers. She acted like I was nothing and not worth her time regardless of the amount of funds I was going to deposit. VERY POOR CUSTOMER SERVICE! I went directly to Wells Fargo and had a wonderful experience opening my account. Cindy needs retraining on her customer service skills as they are atrocious!
