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January 2024 by Ari O.
friendly staff. They explained all my treatment in detail, offered appointments that worked with my school schedule
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January 2024 by Mike B.
Aspen Dental New Caney. Aspen Dental, 21690 Us Hwy 59 Unit 100 New Caney, TX 77357 United States. Dr. Nadjib Benosman. Wow. I am having to sue Aspen and Benosman because they dropped me as a patient when my lower denture still cannot be worn. My wife went in to have three surface cavities repaired. No pain. Benosman's office gave us a plan for a deep cleaning, whitening and cavity repair. They refused to repair the cavities until the deep cleaning at $1565 was done along with the whitening at $350+. I questioned it and asked Benosman to sign his plan. He refused. The office refused and became very defensive when I asked for documentation from the dentist. I filed three complaints with the TSBDE, They completely shut off communication after I filed the complaints and BiBi Grotberg, regional manager employed by Aspen, told me I WAS NO LONGER A PATIENT. Because I questioned their alleged gouging. Well, we went to another dentist and he did the work as requested for under $700, as expected. Benosman has refused to talk to me. They also incorrectly filed the insurance committing insurance fraud. They intentionally collected for my dentures, which they told me were not covered by my insurance. They also should well have known with their estimate I had a $1700 coverage remaining. But 10 months later, they claim I owe them $1000+. They never billed me. Not once. It was retaliation for my complaints. Aspen has been sued and settled so many times across the US folks everywhere should be aware of who they are. They have settled several cases in several states. I will never trust a corporate dentist again, and Aspen is the worst. Look it up on Google. Aspen Dental lawsuits. You get many results. Now I have to sue them in order to be able to eat once again after almost a year of their incompetence and refusal to make it right. And their MONEY BACK GUARANTEE? That is not from Aspen. You MUST sue the dentist and his private business contracted to ASpen Corp. Even their business model has been taken to court as illegal. I will STAY AWAY FROM ASPEN.
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December 2023 by Richard Ochoa
This place is great! The staff & doctors are nice & very informative. I just started my process for a better smile & I can't wait for my end results. Thank you Aspen!
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December 2023 by Ken Oser
The Dentist was very good at explaining the problem and the procedures he recommends and the staff were very nice and helpful.I was impressed with their payment plans.Sometimes it’s hard to do a lot at one time and they helped me decide on the best course of action for me.
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December 2023 by Wendy Page
I love Aspen Dental! Their office staff is very kind and helpful. All the support staff and my Dentist was great! He explained everything about my procedure to me! I especially liked the lady in the finance office who explained all my options to me and was very patient in helping me. I would highly recommend Aspen Dental!
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December 2023 by Suzanne Jones
This facility in New Caney still has some work to do regarding customer service and phone issues but Amanda has been very helpful, and I appreciate her efforts to make this whole denture experience nightmare better and because of her I finally got my final denture and it’s great! Not exactly like my own teeth for sure but, they feel great and I’m so thankful. I just would not recommend having your teeth pulled here though.
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December 2023 by Amber Gamble
I left Aspen crying tears of happiness!!! They did X-rays and the Dr temporarily reset a broken tooth. His staff was amazing too!!! They are beyond polite and explain everything thing so well. We spoke about new Beautiful dentures for my top and bottom and they have great affordable prices. I go in 4 days to start everything!!!?
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December 2023 by txrosie52
Awesome caring staff who took care of our emergency and at a very reasonable price compared to what we paid elsewhere. Lab techs on-site for quick efficient repairs and service. Whole team at this site kind and caring.
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December 2023 by Frankei Thaggard
Aspen was a breath of fresh air! Dr and staff couldn’t be any nicer. Im excited about letting them loose on my mouth. I’ve already started recommending them to family and friends. Go Aspen!!!
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December 2023 by Rare R.
Relocated to the area and tried 2 different dentist before coming here. (Porter and Trinity dental). After horrible experiences at both I was skeptical of coming here. After my visit I wish I didn't waste my time at the other places. The attendant was kind and the dentist actually listened to my concerns and worked with me to achieve what I desire. This will be my new dental place moving forward.
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October 2023 by Angela Hudman
Great care and concern for patients, same-day care if needed. Very helpful in finding alternate avenues for care.They are very pricey! A root canal was going to cost $2,400 dollars: for a tooth extractions, nearly $500.If you aren't concerned about price, I highly recommend the care.If you are on a budget, I do not recommend it.
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October 2023 by Sherilyn H.
Went there for a cleaning recently. I was told it had to be done in 2 separate appointments, but it could have easily been done the same day. (Insurance purposes they said). I was also provided with an electric toothbrush, but since I already had one I took it back and asked them to refund the $140 I was charged for it. I was told on two different occasions it was being processed, however after a month, I have still not been reimbursed. After I posted this review, I contacted customer service who assured me this would be taken care of, telling me that it was going to be escalated to a regional manager. Two more phone calls same story. I never heard back from anyone. What is clearly happening here is they are holding my money hostage because of this review. No integrity at this company imo.
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October 2023 by Russ H
Went there for a cleaning recently. I was told it had to be done in 2 separate appointments, but it could have easily been done the same day. (Insurance purposes they said).I was also provided with an electric toothbrush, but since I already had one I took it back and asked them to refund the $140 I was charged for it. I was told on two different occasions it was being processed, however after a month, I have still not been reimbursed.After I posted this review, I contacted customer service who assured me this would be taken care of, telling me that it was going to be escalated to a regional manager. Two more phone calls same story. I never heard back from anyone.What is clearly happening here is they are holding my money hostage because of this review. No integrity at this company imo.
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September 2023 by Ivy Morrison
Dr. Benosman is GREAT! I had another dentist do some work and messed things up and everything hurt but he fixed it in no time - has great bedside manner and truly cares and tries everything to help you! As long as he is the dentist here I will keep coming back! Also LOVE the assistant Amanda! She is wonderful and explains everything out!
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September 2023 by Vanessa Aguirre
Nice office, great staff Jeyra front desk is the sweetest . Manager was really nice ? will definitely be back and recommend family and friends to your office! And pricing was great!
