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September 2023 by Stephen J.
I paid $400 for a Samsung 55" TV with free delivery. I received a LG 55" TV ($360 value). I called online/deliveries and was on hold 30 minutes and hung up. I called back to electronics and spoke with a manager. She said I needed to bring the wrong TV and take the tight one from the store. I said I am in a 3rd floor apartment and had knee surgery. She said their 3rd party delivery service dropped off the wrong TV. I said the label on the box shows my name so a Walmart employee made the mistake. She said a manager higher up would have to handle the problem. That manager said the TV must be sent back to the warehouse hundreds of miles away. I was emailed a return label and had to buy an adhesive label at Office Depot. UPS. has not arrived at 5:33pm and they only pick up till 6:00. The warehouse has to receive this TV BEFORE they initiate my refund. And it would take up to 10 biz days to get my refund! So the person that ordered this $360 TV got my $400 Samsung. Do you think Walmart would be interested in getting the $40 they are short? Nope they said they couldn't figure out who got my tv. So the honest person gets the short end of the stick and the dishonest person who didn't report the mistake reaps an upgrade at my expense. And guess what while I'm waiting for my refund Walmart is making interest on my $400 and I have nothing to show for it. DONT HAVE WALNART NEW BRAUNFELS DELIVER ANYTHING. BETTER YET DINT FO BIZ WITH THEM AT ALL!!
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August 2023 by Joan Clarice S.
Came to Walmart today and as I was checking out I was ask by their cashier if any of the bananas was eaten? I said no. And I feel a bit offended because NEVER in my life I've ever asked in any grocery stores if any of the bananas or any fruit I'm purchasing was/were eaten. And even if for whatever reason I or my son consume it, I wouldn't mind paying for it. That's what's cameras are for. So I ask him, mind you this is a white guy & im Filipino and my son is half black. I said do you usually ask everyone who purchase bananas if they've eaten some of their bananas because I'm a little bit offended? He said no. Then he said I'm sorry I just had a long day so I said okay that's fine. Then later on, he ask again if my sons toy is his. Mind you it's an American Airlines airplane toy from the Airport. I don't think they even sell that toy at Walmart. So I told him no. Then he just smiled at me. I never felt so offended twice in a row by a white guy cashiering atWalmart asking me absurd questions like that. Whoever is the CEO or Manager of this Walmart store on Interstate 35, kindly do some equal opportunity training, also proper customers interaction, professionalism and also racism and discrimination. I am a 10 year US Navy Veteran and never in my entire life I felt so racially profiled or discriminated the way this white guy was discriminated. Not sure if there's a way to identify him through my receipt but I'm keeping this receipt for future reference in case he does this again. It's sad that people who work for such a reputable corporation would act this way towards consumers.
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August 2023 by Theresa M.
My fiancé and I recently moved to New Braunfels, TX and needed to shop for several necessary items. Upon visiting Walmart, we were greatly appreciative of the awesome service and friendly staff. In particular, Customer Service Rep Jose happily assisted us immediately, lifting a heavy cabinet onto a cart and taking it to the front for us. Also, we stopped at the deli counter and was greeted by an awesome Deli Clerk and his new assistant (sorry, I didn't get their names) who chatted with us and made us feel so welcomed to New Braunfels. We will definitely be shopping there again!
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August 2023 by Vicki B.
I had an issue with a return and one of the store's manager, Georgiana, was super professional and went out of her way to make the situation a great customer service experience.
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July 2023 by Maureen O.
Purchasing a TV and they started to check you receipt...geeZ, are we criminals that there is only 2 cashiers and you don't have a choice and they still check your receipts TOTALLY SAD...GET BETTER MANAGEMENT!!!!
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June 2023 by Peyton K.
While shopping, I was with my parents the whole time in the new Braunfels Walmart. My parents were checking out and I went to go grab a drink and pay for it myself when this enraged employee came at me and my brother and accused us of messing with electric carts. We had done no such activity and she harassed my brother and I for no reason except that we are teenagers. She also threatened to pull up cameras and repeated it several times, when we had told her repeatedly that we did not do such acts.
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February 2023 by Cindy S.
I ordered a curbside and decided I wanted to add a couple of items. The pick up time was 7 in the morning and I tried to add at 8 the night before. When I tried to complete the add ons, the system told me that my car was expired and I needed to start a new order. This is the second time this has happened with the same card. I figure they try to get people the start a new order as you have to reach 35 $ to not be charged a fee. Very sneaky. Instead, I did a curbside for HEB. They don't charge you a fee if you don't reach some made up dollar amount. Sam Walton would be ashamed.
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January 2023 by Frank D.
We bought a christmas Ham at Walmart. On Christmas day I cooked it as per the instructions. We had our family of six over for dinner. Served Corn casserole, Green Bean casserole, mashed potatoes, biscuits and HAM! The Meal was great except for the Ham - the ham was so salty, NOBODY could eat it. It was their 'special' store brand, I forget the name. That night, i put it all together in the original bag, next day took it back to walmart and told them i would like a refund. The lady at the counter said no way without the receipt. I had purchased the ham a week earlier for cash and didn't keep the receipt, but the label showed clearly it came from walmart. They called the manager, same result. I was NOT a happy person, finally called the number on the ham and explained my problem while standing with the manager. The lady on the phone said VERY CLEARLY that i should get my refund via a gift card. The ONLY amusing thing was that a sign behind the customer service desk said, returns could be accepted with or WITHOUT a receipt. I pointed it out to the manager, she just turned and walked away. I WILL NEVER BUY GROCERIES AT NEW BRUNSFEL WALMART AGAIN, NOTHING!
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November 2022 by Christina E.
It's Walmart. The only reason I give this particular store 4 stars and not 5 Is because: 1) prices don't always match the items at the display. Earlier this month they had sprite 2 liters at an end cap. The large price read $8. We called an employee over and she scanned them at their actual price. Another example: In the vacuum display there was a compact model but all the boxes surrounding it were large models. They were completely sold out of those compact machines. The employees don't interact or look happy but we are still in a pandemic. I'm not blaming them for that. Years ago we had a bad customer service experience with a cashier. I complained on Twitter within an appropriate time frame & disclosed details. It hasn't happened again. Overall I don't have complaints. - I believe in this company and will likely always shop here.
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October 2022 by Liz P.
If I could give 0 stars I would! Holy crap! TERRIBLE customer service and worst of all NO-ONE ANSWERS THE DAMN PHONE! Every dept just rings and rings! Or rings for a while and then some asshat picks up only to hang up on you! And don't even get me started on curbside/pick up/ delivery.... YOU WONT GET A LIVE PERSON if you have a question or concern about your online order! It's not even an option anymore when you call to connect to curbside! Employees here just look miserable and avoid any eye contact at all! And if you do "inconvenience" them by stopping and asking them a question , all you get is attitude or some bogus answer of " I'm not in that dept sorry" WALMART NEW BRAUNFELS.... ANSWER THE DAMN PHONES!!!
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April 2022 by Jude W.
No customer service. No one ever answers the phone. Store unorganized. Never enough cashiers working. No one to help you or even try to help you if you do find someone. Unbelievable!
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March 2022 by Carlos Gonzalez
Excellent service
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February 2022 by Charlynne A.
Not sure why this Walmart has such a low rating, but I gotta say that for the purposes of going here for the price, it's definitely not a bad place to shop. And honestly if you are going here, don't act like you are walking into a Gucci store - don't expect to have a red carpet rolled out and get top tier service. I see reviews of people saying the employees here are being rude, but I mean if you think about it, they don't get paid enough to deal with every customer complaint. So do come here, get what you need, and go on your merry way. I've never had a bad experience here, and everyone has relatively been nice. They have great deals, and sells things for cheap. So come thru and snag what you need for a good price!
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February 2022 by Diana V.
RUDE, RUDE, RUDE... That it in a nutshell. Self service Checkout personnel very rude. Asked for help. The person's response was "did you follow the instructions ."
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December 2021 by Erin L.
Worst store in the area! No customer service what so ever. They never answer the phone. Beware when placing curbside orders worst experience ever!
