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March 2024 by Julie Moellenberndt
Kelly was amazing at assisting us when switching from AT&T to Verizon. She was knowledgeable about the plans and promotions and was very fast and efficient when helping us. Highly recommend working with her! We had a great experience!
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February 2024 by Hank E
Thanks Zach great service Hank
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February 2024 by Shelby West
Zach is the best, absolutely a 10/10 experience. Will not be going to any other Verizon store!!
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February 2024 by Braden West
Zach is a gem, go here instead of the one in Creekside. It's a night and day difference between the two stores.
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January 2024 by Rudy Lee
These guys helped at the store. Verizon online SUCKS!!!
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December 2023 by Scott B
After spending hours on the phone with Verizon customer service I went into the store. Zach was able to get me up and running as he knew exactly who to call. Great, friendly service.
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November 2023 by Jeff Rose
Very knowledgeable and friendly.Not too busy.
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October 2023 by Kayla Garcia
Excellent customer service!! The manager of this store is awesome
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July 2023 by Cary
Excellent service, and I’m not talking about the cellular reception.
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December 2022 by Sydney Marler
Placed an order for pick up this afternoon, got a confirmation it was ready for pick up a few hours later. 20 minutes after that I get another notification my order was cancelled. Called to ask why and they said they sold it to someone else. Now I have to wait on a refund so I can try again elsewhere. They couldn’t have cared less either
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October 2022 by Sheri Freemyer
Horrible experience! I purchased a screen protector for my new iPhone. The sales person put one on that did not fit. I showed him that it did not fit and he did not care. I asked for a refund and he refused. I drove 30 minutes to a Verizon store that was owned by Verizon. They looked at the screen protector and said that it was not correct. However, since I purchased it from a non Verizon store, they could not help me. However, they called this place and told them that they put on the wrong screen protector. Once Verizon called this store, they agreed to correct their mistake. I then drove back 30 minutes and they replaced the screen. They did not do anything to compensate me for the hour of time that I had to spend driving around. This place is NOT on par with the Verizon owned store. I would suggest that people avoid this place. They are rude and unprofessional.
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August 2022 by Cary K
Excellent service, and I’m not talking about the cellular reception.
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August 2022 by Amy Woodall
I went in to get a landline for my 91 year old mom. Very simple process. They were great. Until they weren't. I set it up so that I could be on the account also. I set it up for paper invoices to be mailed. My mom did not receive a paper bill and her line was deactivated. So I went back to this place. They said that I would have to go to a company store to get help. Really??? So I did. The company store showed me that they added a protection plan which I did not ask for or sign for. Who needs that for a landline box? They set the account up for paperless, again not what I asked for. Turns out they didn't even put me on the account! AND they charged me a set up fee! Different from the activation fee. I went back to the Russell store and asked for the money back since they didn't set it up correctly. I explained why I wanted the refund and they said, "Sorry, it's not refundable." DO NOT USE this company, they are not a Verizon company store! A bit sneaky with their charges. Reminds me of the very slick ATT&T.
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July 2022 by Dewayne Thompson
Always great customer service.
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July 2022 by Krystina Thompson
Will did a great job!
