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June 2024 by Lindsey V
Super appreciative of the manager who was working and made sure all the kids in the playground area were below the max height, keeping the little ones safe.Also had my 6 yr olds birthday party here and 10/10 recommend. Reserved a private room and the party host was always there to help with anything.
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May 2024 by Kannon hernandez
great place for little kids birthdays for young girls and young boys
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April 2024 by Jasmine Freeland
I could never recommend this place and would never go back. There is obviously not a max capacity that they abide by, it was completely over packaged, with very little seats for the parents. I had to stand the whole time and with a bad back it was not great. Facility was very small with few attractions and they had to wait in line forever to do anything, nor was it very clean. I purchased tickets online ahead of time and still had to wait on the same line for about 20 mins. Definitely not worth the price you pay to go here, I would not recommend it. Go somewhere else.
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April 2024 by Roberto Perez
We were at the Urbanair park in New Braunfels Texas. We went to get something to eat when we came back the girl in front said we could not get back in...there is nowhere in any of the posters that say we cannot leave and then come back.....so do not leave then try to come back... YOU'LL be S.O.L.
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February 2024 by Quandale Dingle
I took a girl out to a date here in urban air. I was having a fun time. But I guess she wasn’t. She called her mom to pick her up while I was in the restroom.
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February 2024 by k H
For the high price per kid of $30 approx w socks , I'd hope the building would have SOME heat!! Even staff were sporting beanies, and puffy coats it was so dang cold inside this past Sunday. Aside from freezing , it was enjoyable for the group I brought for a solid 3 hours , and the young lady running front was fast and friendly! MANAGEMENT: GET these young workers some heat plz!!
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February 2024 by Tina Edwards
First time here, went for a birthday party. As soon as you walk in everything is confusing. There should be someone at the door to let you know what to do or where to go. I managed to see what others were doing and by process of elimination I found where to go. I tried to look for a worker but none of the workers were easily identifiable nor around. Once inside, it was incredibly cold, if you go here in the winter time wear something warm. The activities were okay, a couple of other kids got bored quickly. The tables are right on top of each other, so you had to be careful if you have a large party. $1 for arcade games on top of what you spent to get in and any extra food your kids may want you to buy. I would probably only go here if someone else invited us. Overpriced for not much entertainment.
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February 2024 by Mari M
HORRIBLE HORRIBLE SERVICE1/23/24We arrived to urban air at 5:40 to celebrate my little ones birthday & had guest come. Our guest was treated so so poorly. Literally was no one there but my guest and maybe 2 other families with about 5 people working we paid $150 for 6 my guest paid about $200 for 8. We kept having to tell them to open the rock climbing/sky scraper for the kids and each time they made a face and gave us attitude. Two workers told the kids she hated them and she hated her job and didn’t need to be doing it. The kids no longer wanted to get on the sky scraper after that how do you tell a 10 year old kid you hate them all because they asked you to put them on the ride YOU WORK AT. We brought it to the managers attention and he had the same ugly attitude as the others working the two girls kept laughing each time they saw us it was horrible. If the entrance was paid for EVERYTHING we expect to for our kids to be able to get on everything without it being a bother and that was not the case we come to this location very often and after the service we received we’ll be looking to take our kids elsewhere.
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February 2024 by Curtis Lucas
This place has deteriorated so fast.I have a monthly family membership there and have been coming often for quite awhile.The establishment is being utilized as a daycare for some really poorly behaved children.Do NOT come here if unless you expect:- Bullying- Fighting- Vulgar Language- Disorder- TheftDo NOT expect the place to be:- Sanitary- Functioning (some attractions are roped off and close)- Safe (there are squeeze points were kids have climbed behind the attractions)Lastly, this place is on par with a Bally's fitness scam. They sign you up and drag anchor on fixing any of their issues... They hold you hostage in a contract with zero promises to improve anything on their end.Stay aware and Stay Away from this establishment!
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February 2024 by Na Mc
Been going here nearly 2 years. Lately there’s been issues with kids being dropped off bullying, using the “n word”, stealing and the manager kicks them out but they keep coming back. No one can be banned because of their TERRIBLE corporate membership structure. I have been emailing with them for 9 days now. They keep trying to tell me I have 5 months left however this is not true and I have provided evidence. I have complete my 12 month commitment and I pay $50 per month for my family. They refuse to cancel my membership and take days to respond to each email. I don’t fault the employees at the location. The company clearly wants to make it impossible to cancel memberships which is why they don’t allow staff to have any control over it at the location at all.If there was any chance I would have ever come back as a member I won’t now.
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January 2024 by Rachel Dziga
Kids love this place
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December 2023 by Adrianna M
I give this place 4 stars because it’s so fun doing the obstacle courses, playing in the ball pit, jumping on the long trampolines and the small ones, the wipe out, zip line, rock-wall, and snack station. I would’ve given this place 5 stars but the workers don’t do anything about the baby’s jumping on the trampolines when the other people are waiting in line and on the super bouncy trampolines, they covered the part that you can jump onto something and jump off.
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October 2023 by Ivanna R.
So much crickets in every corner i looked even in the ball pit, the employees were disrespectful, the bathroom was nasty, the food was horrible and I even found a hair in my pizza, me and my kids were horrified and disgusted... NEVER GO HEREEEEE!!!!!!!!!
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September 2023 by Laurie Y.
Another trip to this place has left us feeling ripped off again! First, they don't refund money when the coin-operated motorcycle, car etc. games malfunction. Then, after spending money on two ultimate passes, the zip line was open all of 15 minutes during our two hour stay. The nice teen working other attractions said they were short-handed on Sunday afternoon. Sucks for us! Do better, Urban Air!
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August 2023 by Alyssa
Me and my friend were chilling in the basketball area and some stupid teenager decided to jump over us and kicked her in the head and the kids guardian said that will show them to move, we then got an employee to talk to the kid and the careless employee just said “watch where your going please, thanks”. Please teach your kids to be respectful and please train your employees to care about injuries, Thanks. This could of ended horribly, we are not visiting this urban air again.
