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December 2023 by James Green
Horrible customer service. Branch Manager Tracy and teller Mika have no people skills. This branch lacks any type of feel you’d expect to get from a home town bank.Were not helpful at all when some of my account information was compromised. They were combative and argumentative every step along the way when I needed help the most.If you’re opening a new account or are looking for a new bank, definitely look elsewhere.
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December 2022 by Cindy Braunfels
I decided to try a smaller more local bank. I regret it. My direct deposit is the slowest I’ve ever had. I had to finagle sending a transfer of money because my paycheck wasn’t available to do it. I’ve ordered checks twice now and I still don’t have them. I’m going to be closing my account and going to a different bank. Very disappointing.
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November 2020 by TC Devine
Refreshing to have someone actually want to help. So it is a totally simple thing but it means something to me as a customer. I called the NB branch but needed to speak to someone in the Spring Branch office. The young lady (Mandy) transferred my call and when the person didn't answer, Mandy again connected me with the person's voice mail. Again, simple but it was helpful and these days that isn't always the case, so thank you.
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May 2019 by Paige R.
Awesome bank, wonderful staff !! First rate service !! Don't hesitate to do business here !
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August 2018 by Joel D.
Worst bank. They screwed up my business accounts and now it will take me weeks to repair. One star is too much
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December 2017 by Cheyenne Soto
I was in desperate need of a bank account and with no questions asked was able to set up an account. Great atmosphere and verry nice and polite staff.
