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October 2023 by RNORA GREEN
I love the patience of the people, but will not tolerate the policies and the way that a family member is treated. I have been a member for over 20 years and am not able to get a different credit card with 50000 in cash and a credit score over 800. Ad soon as I get my family members together, I am withdrawing all our money.It has been a day now, and they told me that it would take up to 4 hours to get approved. It looks like I will have to go somewhere else, because after me doing my part, no one at RBFCU wants to do there job.
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July 2023 by Charles Haun
Very unprofessional bank. Impersonal and bully minded people or at least powers that be at this "bank". Security Service Is light-years beyond RBFCU in service and care.
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April 2023 by James H. Baugh
I've only been with RBFCU since June of 2022. Since then, I have been treated well by RBFCU. Thier very helpful and courteous folks.
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April 2023 by James Baugh
I've only been with RBFCU since June of 2022. Since then, I have been treated well by RBFCU. Thier very helpful and courteous folks.
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March 2023 by Chris Parreira
RBFCU at Creekside is a fantastic credit union that offers exceptional customer service to its members. The staff is knowledgeable, helpful, and always ready to assist members with their financial needs.RBFCU offers a wide range of products and services that are competitive with other financial institutions. In addition to going in the branch or using the ATM, the live drive-up option is especially convenient for those who prefer to conduct their banking without leaving their vehicle. And for those who prefer to bank digitally, RBFCU's online banking and mobile app are easy to use and provide all the necessary features to manage one's finances on the go.Overall, RBFCU is a highly recommended credit union for anyone looking for excellent customer service, competitive rates, and convenient banking options.
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February 2023 by Courtney Cortez
Kyra helped us set up a few new bank accounts and we were very great full for her help. She answered all the questions we had. She was very polite and I feel happy to have started an account at RBFCU
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January 2023 by Courtney Moffett
Kyra helped us set up a few new bank accounts and we were very great full for her help. She answered all the questions we had. She was very polite and I feel happy to have started an account at RBFCU
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March 2022 by Russell J.
TERRIBLE customer service. They charge you to make a deposit in coins; you know, coins like kids collect in their piggy banks! To do anything that you need assistance with, like add/delete someone to your signature card, you have to make an appointment. Don't even think of calling. You'll get the "due to high volume of calls..." excuse and either get lost on hold or they will promise to call you back in about an hour. As if you have nothing better to do than sit around and wait for their call back. Trying to make an appointment through their website might be okay for some, but if you're like me, in late 70s, and not computer literate, well good luck. Moved my money out and over to USAA.
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April 2021 by Rogue Spartan
Rude staff shady banking practices.. closed accounts and changed banks
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January 2021 by Esther V.
Service Members do not listen to what you need. They will tell you what YOU need. Then make excuses. They can't help you. 1 star is too much
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August 2020 by Patti P.
Just want to say if you are planning to go to this location for any services dont. My family has been members for 5 yrs and last week my daughter need a Medallion signature guarantee. We pent 2 visits in one day total of 2 hrs and was turned away both times. Our second visit we provided ALL the documents that they asked for and still was turned away. Told me they would be happy to work with my financial advisor but have done nothing but give him the run around for 3 days now with no solution to get the Medallion signature guarantee. Basically this means my daughter may have to get an attorney to get this done. I do not recommend going to this location, they are NOT helpful at all.
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May 2020 by Çharles Toy
Fabulous staff! They are always pleasant and extremely helpful in answering my questions and needs!
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March 2020 by Trevor Richey
Great branch, fantastic people always willing to help.
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December 2019 by Stacy G.
Just moved here and went there today to open a checking account. The girl at the counter by the front doors asked what I needed. I told her I wanted to open a checking account and she asked if I was a member. I said no so she made it a point to tell me how many people were waiting in front of me and first said it would be about 15 minutes then changed it to 45 minutes. I was going to wait but based on her tone of voice, it sounded like I was a huge pain in her a** and instead of making it sound like the 15-45 minute wait would be no big deal, she stated the wait as if it were a threat. I'm guessing her age has something to do with her poor communication skills; probably not the person you want greeting your customers as she did not make me feel welcome, at all. I'll try to find another branch, maybe they will have helpful people.
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August 2019 by George Underwood
Been customer since 2004 . Great customer service .Never an issue. Great car loans. Everything basically free with some exceptions. Best banking facility I've ever used. Was disappointed when they removed ATM Deposits.
