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June 2024 by T Lake
I spoke with Jesse today and he was so helpful as was the teller in the drive thru. Thank you both for your help!
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March 2024 by DEAR DIARY - Dylan
Was out of the state for a while and this bank was slowly charging me and drained my funds to $0. Read the fine print . Guess they feel they have the right to steal money from people who aren’t regularly active and paying their wire transfers and ATM fees and continuously deposing more money into their greedy pockets. Find a local bank like trust Texas here in new braunfels . Very friendly folks and don’t punish you and charge you a ridiculous amount of fees to hold on to your money.
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March 2024 by A Ken
Great people here that help me! Always friendly and with a smile on their face!
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February 2024 by Mark Davies
Needed to send a wire for closing on land purchase. Tried several times and the representative took care of it. Or so I thought. The next morning, money didn't go and I wasn't notified. I had to go pull a cashiers check and FedEx it because of their screw-up. Not the first time I've had problems here.
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January 2024 by W. Brent Chandler
Cayla was warm and welcoming after I was treated poorly by one of your bankers at the counter who choose not to be kind when asked a simple question. I don’t understand rude customer service by any employee. That is the first priority of your employment. However Cayla saved the day with basic human decency and exceptional customer service. Thank you. I have been with Randolph brooks since I was 17 years old because of your standards for excellence customer service. Today I was disappointed greatly. However I wanted to give your store 5 stars because of people like Cayla. She is the reason I come back.
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January 2024 by Mini Mart
Vest Bank, I've joined, np here
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December 2023 by Kristin D
This branch continues to disappoint. I have been a member for over 14 years and this branch manager cares nothing for the customer experience. They let pending transactions linger, look for ways to charge extra fees and dismissed me when I brought fraudulent activity to their attention. Which proved to be true.The smug attitude seems to start with the branch manager and trickles down.
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November 2023 by Donna n Roeland Ebarb
Thank yall for being robbed on my account!
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October 2023 by Susan Sostack
Always awesome
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October 2023 by RY Cruz
I like that everyone gets the same amount of friendly attention here. They take the time to inform you on all the ways they can help and do it quickly without rushing.
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October 2023 by Mary Bell-Foster
Swift service. Knowledgeable. Helpful. Always anticipated my next request politely.
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October 2023 by Don Haney
It's my friend's bank but she assures me it's a great financial institution. She has been with them for years. I know the people here were friendly and courteous and we were in and out in no time at all. If I lived in this area I would consider this location as my banking institution!
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October 2023 by Elizabeth H.
Hideous "customer service". Absolutely terrible. When the SALESGIRL saw me depositing a check she tried to suggest ways for "use" my money. Like I'm going to take monetary advice from someone who is paid hourly? Is this a joke? Absolute trash. Told me they would hold the check 7 days. Absolutely insane. Will be going to another RBFCU location to close my account tomorrow. Cringe!!!!!! There are many financial institutions do not waste your time with this one!!!
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August 2023 by Michael S.
I had an amazing experience here with a lady named kayla. Long story short, she didn't give up easily when i had problems getting my new replacement card to work. And she saved it from the shredder after trying one more thing the next morning. Literally still trying to help me the next day, and it worked. I didn't have to order another replacement and wait another week. She saved me a ton of hassle. I know when i need help. I know who to ask for. Thank you Kayla.
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August 2023 by SpaceCat
They stole 72$ from me and I begged for a third of the money back and they just laughed. I cannot fathom a more evil company.
