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October 2022 by Chester Freeman
Nice friendly people very helpful.
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July 2022 by Jessica Hernandez
Always friendly and generally fast service
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April 2022 by Marina Lozano
I went through the drive thru on 3/22/22 to w/d and filled out the slip to best of my ability as my dominant wrist & fingers are broken. In the account type area I also indicated “checking” to w/d from, again I will reiterate that I’m using my non-dominant to do so. I sent to slip up and teller 350, doesn’t greet me, doesn’t welcome me but her first remarks are “Hi, you don’t know your account number.” So I explain to her my situation that I’m having a hard time writing because I broke my hand and she then says she’ll “try to look for my account.” She definitely needs to be trained on how to welcome members and take care of them. I am aware that you can search me by my DL and as I mentioned I filled out the form with as much information as she needed to determine what account it’s coming from and how much is being W/D. There was nobody else in the drive-through so I’m not sure why that unnecessary remark was needed when all it takes is a few extra seconds to just search and write my account number herself.
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March 2022 by Mark Koeppen
I would give less than 0 stars if available. This Branch has the most incoherent, untrained, group of Tellers and Teller supervisors of ALL the RBFCUs I deal with regularly.Ever since I started My own company, I've been depositing and cashing checks all many different RBFCU branches and this one is the only one who has ever given me issues.First it started with me signing my name in the pay to order line, was told to leave blank or it could be considered an altered check. Copy that.Then they have refused to add a DBA to one of my existing accts. So I can cash deposit checks made out to my company, so I have to have checks made to me personally. (Some people don't or can't spell my name correctly).Now twice they have said that I needed to write my name on the pay to order line, first time I said no and explained this same branch has instructed me NOT to because it could be considered an altered check. She then "checked with her supervisor and came back and said she was sorry and I was correct. (2 months ago).Today, 3.3.22 went to cash 3 checks, teller told me I needed to write my name on pay to order line, (here we go again) I explained the past experiences, she then comes back and tells me she can't cash said check because it wasn't made out to me, per her stupidvisor. This Branch has the worst trainers and supervisors running the teller section. I will never recommend using this Branch to anyone EVER!!!!Went straight across town costing me time and more gold gas money, and got all 3 checks cashed with no questions asked.Oak Run Branch is the worst RBFCU Branch I've ever done business with. I'm thinking of taking all my business back to Wells Fargo. They don't give me any problems.
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March 2022 by Mireya Caballero Reimers
Completely Unprofessional. They can’t take care of basic needs !!
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October 2021 by Lori Smith
Used ATM, was able to deposit checks with no issues.
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May 2021 by Joahua Davis
Bad attitude after me simply just trying to get my money back
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October 2020 by Robert Besson
Thank You for all of your help and outstanding professional service.Bob Bedso
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July 2020 by Andres Gonzalez
This branch is never as busy as the others in the area. It does appear that the covid rules are hard to enforce as some of the clients respect them and others don't. Which in turn puts clients and staff in uncomfortable situations in which staff is inconsistent in enforcing rules. Yet I will say that most businesses are having similar issues.
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March 2020 by K Albrecht
I would give zero stars if I could!! Worst banking institution EVER!!
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December 2019 by Diem Flame
Scammed me because my bank account was negative $18 then charged me $133.00 because of it which is ridiculous. Dont bank here they will cheat you out of money.
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August 2019 by Steve Smith
A SCAM PLACE OF BUSINESS!! BEWARE!!
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June 2019 by brandi castillo
Women working in the inside had the worse attitude as soon as I walked in. She was asking questions about things she didn't need to know about. She told me she couldn't give me a temporary check and had to ask permission but didn't want to go ask anyone right now. So I called the RBFCU customer service and they said she was able to and shouldn't have been asking the personal questions she was asking. Went to another RBFCU and they gave me a check. Awful customer service.
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May 2019 by brandi
Women working in the inside had the worse attitude as soon as I walked in. She was asking questions about things she didn’t need to know about. She told me she couldn’t give me a temporary check and had to ask permission but didn’t want to go ask anyone right now. So I called the RBFCU customer service and they said she was able to and shouldn’t have been asking the personal questions she was asking. Went to another RBFCU and they gave me a check. Awful customer service.
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December 2017 by P Kaye Shearer
Very professional, and very polite, lots of happy faces.
