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March 2024 by Glenn B.
Over the past 4-5 months, every other time I've gone in to buy cat food, it has been expired. I've looked at other food items too and stuff is often expired. It worth driving to the other location in town that always has items that are safe.
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February 2024 by Randy H
Fun place, people were very friendly and talked to my 3 year old Grandson like he was an actual customer!
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February 2024 by scarlett m
this store has employees that do not care about their animals or customers inside. there was a dead fish in her cup. no one seemed to care. very unpleasant and disgusting. i hope management does something about the employees (who didn’t even offer help or say hello) and the poor animals that are suffering in that store.
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February 2024 by Steve Hamm
Plenty of pet stuff from feeder crickets to fish and birds and stuff
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February 2024 by Ryan Weaver
The girl with the red hair was so nice and helpful I loved yalls customer support
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January 2024 by Janet C.
I brought my dog in for a quick "spa day" with Erika. Erika did a really great job, not only is my dog adorable, but happy and relaxed. I highly recommend her.
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January 2024 by Nikole Williams
Always friendly and clean for a pet store. Can always find what I need.
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January 2024 by Roger Westeren
With cold weather coming, I needed a sweater for my dog. Not alot of selection but found what I wanted. Picked a chew toy and a couple treats also. Reasonable pricing, ok service
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December 2023 by Lawrence Mallari (DJR3nce)
Not gunna lie, I typically buy things online off Amazon, but there's something about going to the actual store to get what your pet needs immediately. This is why I go to Petsmart in NB!It's up to you how you want to feed your pet, but I will say, this location is clean, they have plenty of stock of what you want (albeit, it's not as diverse as some of the bigger stores, but the staples/essentials are there), and I like the staff there. They weren't rude. They were very attentive and greeted me when I walked in the door... overall great customer service.So yes, I'll pay a little extra for in person shopping, so long as this store continues with their great customer service!
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October 2023 by Michael Clark
Grooming department is terrible . Paid over $160 for 3 dogs to be groomed and we get a call that they can’t do one dogs neck but still charged us for it . They didn’t dry either of my German Shepards before giving them back to us and my short haired terrier didn’t even get the bath we paid for .. they literally shaved her back and trimmed her nails . I’ll be reaching out to corporate today to get a refund and make a complaint .
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September 2023 by S Sands
Went looking for speciality food that we can't get at other stores. Didn't get greeted on the way in or asked if we need help from employees.. Everyone seemed to themselves & not very friendly. They weren't busy because there wasn't hardly any other customers in at that time. They did have cute kittens for adoption so we did get to see those cute friendly faces.
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September 2023 by Deanna Martin
Ok, so we had a waitress, and it was early on her first day..so I was able to deal with that. but my grumpy husband...not so much. The breakfast menu was short, but we all enjoyed our food.
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September 2023 by Chet Crump
The customer service that I have received at this Pet Smart has been nothing less than stellar. That is the reason that I drive on I 35 to go there. FYI I-35 is an extremely busy freeway 24/7
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September 2023 by Robert Gantt
Took the time to schedule my appointment for my dogs grooming. They couldn't trim his claws which was my main purpose of his grooming. Friendly staff and pet friendly.
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July 2023 by Shea Johnson
Good customer service and the store is clean. They have almost everything you need for your pets. The vet is closed sooner than I thought for a prescription refill.
