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“They are sooo nice and helpful! I went in trying to find dog food for a sensitive stomach and the associate helped me find exactly what I needed and talked me through getting my pups set up on the food. He also answered questions about grooming products and offered to help make sure I could find the food in the future (I'm moving). 10/10 Customer service, I will go back just for that!”
“These ladies are the kindest people and genuinely love all the fur babies they care for! Out Jack and Jazzy were very well cared for while we were gone for the weekend. It gave us great peace of mind to leave them at Renate's!”
“We went in to get some feed for a hog we are getting. The guy in there was so nice and very helpful. He let is pick his brain on feed, pen, water, heat, and a handful of other questions we had. Although the line at the counter was getting long, he never left our questions unanswered. While paying, we asked about gates for the pig. He walked us out back and showed us what he had. To all the guys that helped load our 1500 lbs of feed into our daughters car, you were very friendly. I left here thinking how fun this place would be to work there based on the friendliness of all.
We will be back”
“I wanted to thank the Store Manager Hector, Asst. Manager Mark and associate Catlyn for trying to help us through a difficult situation. If you purchase a service online from another city and you need to refund the service like (Dog Training) PetSmart will try and make you go into the store for the refund even if it was an online purchase or your 5 miles away one way. We were instructed to go into out Local store where the Manager and assistant Manager were rude, difficult and refused to assist. We've been passed around from online departments to service ro corporate and the problem has not been resolved. I don't fault the store and the associates listed about have been great. I would not recommend purchasing an online service in another city as a gift to avoid this headache and ridiculous protocol.”
“Fantastic experience at TSC on 337 today. Returned an order and picked up a replacement. An associate took my pup Cassie for a store tour and a treat while my orders were processed. Great staff. I will be returning soon.”
9AM - 5PM
1935 TX-46 Ste 102, New Braunfels
Pet Stores
“We love it here! They always do such an amazing job with our dog Roscoe. From his grooming to teeth cleaning he comes back looking and smelling like a handsome man. And he loves his tasty cake treat I get for him when he gets home. Highly recommend!”
“I recently had an amazing experience at PetSmart while purchasing a 125-gallon aquarium, and I can't thank the staff enough! Four employees, along with my husband and me, worked together seamlessly to pick out and load the aquarium without any hesitation. Their teamwork was impressive!
Not only did they assist with the physical setup, but they also offered valuable advice on the right chemicals to use for preparing the new tank. Their tips for transitioning my fish to the new environment were incredibly helpful and gave me confidence in the process.
Overall, the staff at PetSmart went above and beyond to ensure I had everything I needed for my new aquarium. I highly recommend the North New Braunfels TX store to anyone in the area!”
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“Best customer service in town . Amazing higher grade god variety to keep the dogs aging healthy.Allen is. A true gentleman carried my large bag of dog food all the way to my car . Took my cart back . I love this place it’s a pure representation of amazing small town folks in new braubfels this place is a Gem ‘”