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May 2024 by Rocko In Texas
The doctors, and nurses here are always nice and very professional, they great me like they have known me for years. Their demeanor and attitudes make every visit a pleasure, even when you really don’t want to be at the doctors in the first place. Job well done and thanks to all of them for their service to us Veterans.
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May 2024 by K.C J
We can write our congressman to improve the situation we are all suffering from. The representative for this district is: Greg Castor of the 35th Congressional district of Texas. He has a website, they take emails!
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April 2024 by Connie Hayes
I was able to get a name change on my military record and have a picture taken to get a photo ID. No appointment for today. But it took less than 20 minutes from walk in, to all done ✅
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April 2024 by David Sadowsky
This place went from bad to worse.You can not get thru on the phone they literally don't answer the secure messages.No wonder people are dying waiting on hold go to the ER
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February 2024 by Ric D
Was just at location was told system is down so they can’t do labs. Considering they sent automated remind it’s little annoying. Made another appointment but clinic stated they don’t have a number despite having a phone at desk. VA in SA stated they have no way of contacting them. So I have to travel to location and hope they fix the issue by tomorrow. Despite phones internet they have no way of communicating to patients. Place should be torn down and everyone fired.
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February 2024 by Courtney Scaggs
Worst competencies of quality of care I have ever received. Had to call Patient Advocacy multiple times and still got no quality of care whatsoever. I either get told to do more labs or well will “get back to you” but never do. I asked for a differential diagnosis or alternative treatment of care and never received one. Their lack of etiquette with Veterans and our healthcare concerns is ridiculous at best! The NB VA Clinic should be considered criminal how poorly they treat us Veterans. I had to go to BAMC Oncology the other day to find out that I needed an emergency biopsy even though prior I told my PCM/Nurse at VA NB Clinic that my pain was severe and had major health concerns. If I find out I have had Cancer again and no treatment or too late.. being a “Karen” is the least of their issues. I will escalate to my local Comgressman or Higher governmental Official for support.
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February 2024 by Daniel
Transfer VAs from NB to elsewhere....NB VA isn't it y'all...
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February 2024 by Pan Man
Takes forever to schedule an appointment... Good luck waiting months just to schedule.
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January 2024 by David Barker
Great staff. Wonderful experience every time I go there
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January 2024 by Rigo Guerrero
Nurses and NP/Docs are super nice, they truly listen and care. They are going thru some growing pains so best way to reach them is thru secure portal--most of time I get an answer within 24hrs. Some care has been sent to TryWest and that is just fine, clinic is so much closer to me than trip to Audie Murphy hospital. THANK YOU!!
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January 2024 by Jen Byard
This is just a little thing but important. All the magazines in the waiting room are for men. Women are veterans too!Other than that this clinic is average. I like my NP, she’s thorough. Calling can be a hassle.
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November 2023 by Michael MacGillis
The staff was nice, courteous, and helpful. The waiting room was comfortable and open. I arrived early for lab work and only had a minimum wait time. Was very pleased with the whole experience.
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November 2023 by Andrew Harris
Brand new building they have coffee in the waiting room how about that building 600 though I didn't see it over the other side responsive folks so far good job guys
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October 2023 by Jerimie Rodriguez Jr.
The customer service line takes on average 15 to 25 minutes of being on hold before speaking to someone. Also, they can’t schedule you for an appt, you have to wait to be called by another nurse before getting an actual appt. I can see the benefit of getting labs or X-ray ordered first, but I shouldn’t have to wait until the X-ray shows I’m worthy of getting an appt scheduled on the calendar. I wish they would take notes from the Austin VA clinic.
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September 2023 by Angela A.
Ever since they moved locations in New Braunfels the service has become pathetic. No one answers phones. You’re sent to a voicemail that’s full. You’re on hold for a half an hour or more. You’re on hold until they close then hung up. You do not get responses back when you finally do get through. It’s been weeks and still no response to receiving the wrong medication in the mail. Trying to get the correct medication. You push 1 and you’re on hold forever and if you chose to have a callback the voice box is full. You push 2 then either 1,2, or 3 and no one answers and mailboxes are full. This is terrible and a disappointment. I always used to raves about the service in New Braunfels for VA but this is truly disappointing.
