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July 2024 by Loretta Gh
Sign on the door says closed at 7:30. Online hours say closed at 7:30. I arrived at 6:30, open sign is on, phone is being answered, but told that all techs have gone home (right after watching someone else, a tech) be let back inside the building… terrible service, just lost yourself what could’ve been a long-term customer. I literally only needed a tip & a fill, but Okay…
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July 2024 by Camila S
Terrible customer service. Nail tech men were so rude didn’t even help me put on my sandals and ruined my nails when I put them on. Also if you don’t get gel nails they will coat your nails super thick so they don’t dry it was a waste of money will never be back again first and last time here .
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July 2024 by Lucina Reyes
I just went to get my nails done with my friend,from the get go they were rushing. We got there at 5:50 p . The establishment closes at 7:30 .
We were out of there by 6:30 after started around 6:05 with a full set.
From the start I could feel the tech drilling over my skin because he was rushing..at the end of it I saw how much I was cut up . Another nail tech who was working on my friend asked me what was wrong and I told her he had cut me a lot and she said maybe it’s because you were moving too much ?? I said I don’t think so and she said yes he said you were moving too much and then I said was it because of that or was it because y’all were rushing ? I’ve been to the nail salon plenty of times with people who I’m talking with and I never been cut up this bad .
They can’t say they weren’t rushing because they had us pay before the services was even complete leaving with my regret of the tip I had prematurely left.
My nail tech had no problem chiming in our conversion so if he needed me to move less then he should have spoke up.
My friends nails look horrible and I’m cut up and there are black specs on my polish .
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July 2024 by Maria Garcia
Bee is always able to give me what I ask for and make suggestions! I am always asked who does your nails ? and I send them to Bee and Amy.
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July 2024 by LaLa
I paid $132 for this!!
She missed a whole section of my big toe, all of my nails are uneven, the paint is bubbly, some of the nails were put on crooked, they arent blended to my nail bed nicely - my hair has already got stuck underneath them, and she Didn't take a bit of my super obvious overgrown cuticles off.
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July 2024 by Dana Thomas
I really don’t think the employees like working there. Unhappy employees show in the quality of work and customer service. My daughter felt ignored and the work was not great either. Anytime a teenage girl does not enjoy her pedicure there is a huge problem. I can overlook a lot of things, no business is perfect. However when it comes to my baby, I have to draw the line. There are too many nail shops in this area to choose from to be dissatisfied, it’s really unfortunate. The only way the shop can improve is by customers being honest. So sorry to have to post this.
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July 2024 by Charity Mathis
I had a really great experience with my Nail Tech, Nathan. However, when I went to get my pedicure, the gentleman who did my pedicure, decided it was a good idea to play a live sporting event from his country on speakerphone the whole time he was doing my toes. I called to bring it up to management and I was told that there was nothing they could do because he was a contractor. My opinion is that we are paying for an experience and as a business owner myself, even when I have a contractor working for me, I still get to layout my expectations for how I want my company to be represented. The customer does not want to come in there and listen to a live sporting event when they’re trying to relax. I brought up the fact that I was basically being told that I would just have to deal with it or find another nail salon. And they didn’t seem to care that that’s what was going to occur. I have been a loyal customer for about four years at the salon and really love the Nail Tech that I have used on a consistent basis. But having this sort of business motto is not acceptable and I may be forced to consider finding another nail salon.
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July 2024 by Demi Fontenot
The set that I had done was absolutely horrible. Within 2 days the top coat on my dip completely started peeling off and within 5 each nail had half the top coat missing. After one week 3 nails just completely broke off while doing normal daily tasks. I went in and spent a lot too so I’m extremely disappointed with how this turned out. My pedicure was okay that was about it
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July 2024 by Malissa_Elain
More than satisfied! they did such a good job on my pedicure! I haven’t got a pedicure in 10 years and this was amazing! Definitely going back and I highly recommend!
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July 2024 by Gigi Secuban
Nathan is amazing at manis -Extremely creative! He can do it all. I asked about a marble design. Not only did he do it but he is efficient and fast while being extremely detailed in his work. Been to 6 salons and he is the best, most detailed while being quick! thanks Nathan! Best to schedule an appointment with him!
Cleanliness: Very clean here! Plenty of seats. Salon is very nicely decorated too.
Stylist: See comments above
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July 2024 by Jessie Cardinal
Excellent service!
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June 2024 by Carli R.
will i ever come back here again?.... NO. I was charged 73 DOLLARS FOR A FILL !!!! mind you i got a design on each finger but nathan (he's so polite) said it was 8 dollars... SO HOW DOES A 50 dollar fill and a 5 dollar "fix" turn into 73 dollars? SHAPPING??????? he asked me if the length was OK after he was done filing them and I said no can you please file these three nails down and pointed to my pointer finger, my thumb and then my other pointer finger on my other hand, he then got so upset to the point where he was trying to call me out for saying something about the length of my nails that I'm paying for... then doesn't proceed to tell me that it's going to be extra money and instead of writing the total in front of me he went to the back to tell the receptionist who is very polite by the way that the total was going to be $73 he did not tell me that it was gonna cost extra money to file my nails down at all and so then when the lady comes up there I wish I could've given Nathan a tip because he did absolutely fabulous on my design. He was the one who did the design Philip the other guy did my shaping which first of all they're not even the same size half of my nails aren't even the same length or size as the other one on the opposite hand, then, second of all he came onto the chair smelling like smoke so he was outside smoking a cigarette before my nails. Which like whatever but if you're going to complain about something try to do it nicely and explain it nicely instead of getting frustrated with me the person who's paying your tip I will never come back here ever again I've been going to the salon for the past three months because they did me really good, but now because of the secretiveness, I will never step foot in the salon again. EDIT: i can see where the fill like is as well as where they did get filled they are popping up..... not a good look at all
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June 2024 by Trish Stoepler
I have been going to this salon for at least 7 years if not longer. The last several times my technician 'Amy' has started charging (this is new) to paint on the french manicure - but each time I go the amount for that service changes from $5-$15. At my last visit I asked about this and said if I have her do a french in pink/white acrylic powder there is no extra fee, and was told correct. Today I had a new set put on, pink/white french. I was charged $15 extra for "shape." I ALWAYS get super square and length (we're talking a tad longer than 1/4 of an inch from the tip of my finger- like they still cut off 85% of the tip). I was told the stylist makes up their own prices, I asked to be shown where it states that, as on their printed menu it shows a price, but does not mention this 'new' rule. Mind you, I am not getting a design, noting elaborate, nothing other than pink and white french. If that's the way the salon is run, they need to state that , and the techs should warn you PRIOR to services. I am beyond frustrated! Thanks for ruining my long standing self-care session.
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June 2024 by Lauren Barker
Avoid buying gift cards from them! It’s a scam. I received a two hundred dollar gift card from my husband as a valentines gift to only be told the card was empty. I tried it a second time a visit later and same thing. My husband provided a receipt for 200 dollars so the money was paid. Don’t waste your money on gift cards!
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June 2024 by Jill Bowden
Stylist: Jason is an asset to Luxx Nail Bar. I come in every two to three weeks for SNS Dip on my nails and he somehow remembers the color I use… I can’t even remember it. Bee and Mai are great as well. David at the front knows me when I walk in the door too. I have been coming here for years and have never had a bad experience. The Milk and Honey pedicure is legit the best pedicure experience.
