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December 2023 by Crystal M.
You can email me at
[email protected]. but I don't know how you could make it right. I called today like I was told to and told my part was at new Braunfels location then get there and the guy says we don't have it it's in the warehouse in another town. Then he proceeded to find it. I've had a mechanic waiting over a week and been without a car while a family emergency happened. So how could you possibly make it any better??can u please reach out to me. The lady even gave me the wrong gas tank and y'all don't have one in stock and wont issue a refund. This is beyond ridiculous. Please reach out
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November 2023 by Abdullah Aljumaili
Spencer hiden is the best sales man i have ever dealt with in LKQI appreciate it your help and the hard work(Howard Lane Body Shop )
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November 2023 by Steve Bowlby
Picked up a used part for a customer. Excellent customer service. Part was in great condition and reasonably priced.
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November 2023 by jeff braun
Horrible customer service.Delivery driver just dropped off a part at my business, he was rude, sarcastic and did not say thank you.Lkq needs to understand they are not the only provider of used parts. Should also mention the fact that you will sit on hold forever when you call in to check availability.I understand driving can be a tough and challenging job to some, but basic courtesy still rules the day.Going elsewhere next time.
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November 2023 by Blake M
Ignacio at the parts desk extremely friendly and professional whoever you are. I used to be a car dealer and I still use LKQ for my personal vehicles. Thank you Ignacio!
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October 2023 by Ahh Ooo
Ignacio ignored me and is disrespectful Came all the way from Poteet 1 hour drive and didn’t help me for 60 dollar discount, don’t come here unless you want to waste your time money & gas !
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August 2023 by James Ball
Talked to a guy this morning about the motor warranty I had bought on a long block engine he found my invoice on the computer he said ya you have three year warranty I said no when I bought it they told me five year he said oh ya I see that now we only do three years we don’t do five any more but you do have five years he told me he was going to connect me to some to make my claim talked to a lady I told her what was wrong with the engine now her where it starts to go wrong she try’s to tell me the warranty is only go for three years I told her no that guy already found it in the computer where it said it is five year she said no let me talk to my supervisor never heard from here called back over and over couldn’t get a live person so I called back four hours later before they close finally got a hold of a live person told her what was going on she contacted me to the person that sold the engine to me back in 2019 she told me it’s only 3 years warranty I told her no you and the guy I talked to this morning told me he found that I have five years on it why would he tell me that if I new this was going to happen I would have payed the extra 1,000 dollars and bought it from jasper engines at the time they had 5 years unlimited mileage just don’t understand why people don’t honor their warranty that they tell you so beware on your warranty when buying something from the sales person you’re dealing with check with the company policy because sales person is probably on commission so they will tell you what you want to hear
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August 2023 by Louie 31
Great experience 100%, I never heard of this place. I'm glad I found it on line, I saved $800 on an axle. The office staff was very helpful. Sorry, I didn't get their names. I was very impressed by the manager at the New Braunfuls location when I picked up the axle, he went out of his way to help at the counter and even driving the forklift to load the axle in my truck. I won't go anywhere else.
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August 2023 by Allie Hanley
Used them for parts a few times. Got a bad part from them and the time it took to get it replaced was a hassle... but because they are so nice and easy to work with I am still giving them 5 stars. The office people are very nice and friendly.
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August 2023 by Renaldo Hinojosa
Excellent customer service. Very knowledgeable and friendly staff. Very well maintained facility. Very accommodating. Recommend doing business to anyone
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June 2023 by Alexander Howard
Decently nice staff- Sepriana was kind and competent . Unfortunately got the wrong part sent twice from two different states and wasted two weeks waiting. Something is going on- don’t waste your time.
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May 2023 by A O
The customer service are not that friendly I wish if they can get more training and how to deal with customers and how it cost nothing to be nice to other humans!
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April 2023 by Zeke Hernandez
Dont waste ur time, they dont pick up
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April 2023 by Mike Lusk
Needed what no one else had... reasonably priced
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April 2023 by Edna Smith
They always take care of me.
