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September 2024 by Nathaniel Warren
Best mechanic shop I have ever gone to. Always extremely professional and friendly. I will keep going back!
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September 2024 by Fundamentals 4 Health
Paid about $1000 to get parking brake fixed, it still doesn’t work. Was told now something else needs to be replaced for it to work that will cost an additional $400. My door panel was taken apart to diagnose electrical issue that was not solved in the end, and now after everything was put back together my master control window switch slipped down into the door because it wasn’t attached properly. My wife stopped by to get a check engine code pulled with their code reader, and she was told they would need to charge her $180 to do a full inspection. I called them back to ask if they could just pull the code for me and do a state inspection and the guy I talked too sounded annoyed and pretty much hung up on me. My only positive experience at Total True is that the employees were very were very friendly the first couple times I stopped in. Definitely will not be going back.
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September 2024 by Tina Alongi
Honest and trustworthy staff who genuinely care about their customer. They go above and beyond. Highly recommend them!
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September 2024 by Duane Burnaman
Excellent car car and customer service
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September 2024 by Mike Singleton
Excellent service. Gave me an itemized list of services by importance and need for immediate or deferred work. Finished early. I cannot recommend Total True automotive enough. Six stars!
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September 2024 by Jasen Weaver
Honest/trustworthy shop! I brought in a vehicle to be diagnosed and receive quotes for work needing to be done. They identified numerous issues and instead of trying to pressure me into completing the work, recommended moving on from vehicle due to value of vehicle verse cost of work needing to be done. Most shops in my experience would do the opposite and try to maximize profit and get the customer to initiate repairing vehicle. Cristi, the service advisor I worked with was fantastic. I will definitely use them for any future needs.
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August 2024 by Charles Dale
Honest, knowledgeable and great customer service
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August 2024 by Frank Tapia
Completely professional and very reasonable.
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August 2024 by Cheryl Barkley
Great customer care and communication. Excellent and trustworthy!
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August 2024 by Jim Rose
The team at Total True took care of my Honda mechanical issues. They are friendly and follow up to make sure you are pleased with their work.
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August 2024 by Rick Franke
Truly professional and accommodating. The receptionist was very kind and polite. I had a vehicle inspection so I could register my car, was so impressed booked a 4 wheel alignment for my Audi A8. Thanks so much!!!
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August 2024 by Scott Hardaway
Absolutely the best experience I have ever had with a mechanic in my life!! So kind, so helpful, so competent. And it cost way less than I was expecting. Steven and Christy are the best!
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August 2024 by Trena Page
Coming from someone who isn't mechanical savvy, I feel they were a positive experience and I'd go back.
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August 2024 by Ernesto Canas
Cristi and Steven were so nice despite me not having the correct documentation for inspection. They were quick to help me in locating that ! Amazingly accommodating and friendly.
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August 2024 by Nathan Howell
Total True Automotive took great care of my Honda! Expert advice, fair and honest prices and of course my advisor Christi was beyond phenomenal!!! I’ve only been in New Braunfels for 2 weeks and I’ve already found my permanent automotive repair shop! Thank you guys SOOOO MUCH!!!!
