“Decided to purchase new service from T Mobile online. What a mistake that was. We were completely down for 24 hours and no one was able to help us so my husband took our new phones to this location. He was greeted by Kyle who took control and had us up and running very quickly. This young man is very patient, professional and actually took the time to download all of our information from old phones to new phones and ready to answer any questions my husband had. We highly recommend this store and Kyle. We will never purchase on line again, do it in person.”
“Kelly was amazing at assisting us when switching from AT&T to Verizon. She was knowledgeable about the plans and promotions and was very fast and efficient when helping us. Highly recommend working with her! We had a great experience!”
“Sales Representative: Rose (10 out of 10)
From the moment I walked in, Rose greeted me and was ready to help. I needed assistance with getting a new SIM card into my old iPhone, and Rose made the process a breeze. He guided me through resetting my phone, logging into iCloud, and ensuring all my data transferred seamlessly. In less than an hour, everything was sorted!
What stood out the most was that I never felt pressured into buying anything. I ended up purchasing the latest Apple Watch and got an amazing deal. Rose even helped set it up, making the entire experience smooth and seamless. He gave me all the information I needed to make my own decision.
If you're heading to T-Mobile, I highly recommend asking for Rose. He truly made my visit exceptional!”
“I had some issues with my billing statements. I started a chat on-line and their customer service (Bryan Fury) was very prompt and helpful and had my issues taken care of in just a few minutes.”
9AM - 7PM
2802 I-35 H, New Braunfels“I wanted to thank Dalton and Patrizio for their excellent communication and professionalism. It is usually never easy or fun switching phone carriers. They were diligent in their efforts and made the switch as painless as possible and set me up with a wonderful new phone, all at a great price! Their kindness, sincerity, and willingness to help, made the decision to switch carriers easy. It is refreshing to know that there are still good companies out their that value their customers.”
“GVTC needs to allow customers to have Fiber Internet is some of its areas near posts. Most people now use Internet Service to Work from Home & business. Cable is secondary. It almost feels there is a Chomping on profits instead of investment back into the business because there are no Other wired internet providers. Yet, they dare to be where Ma'Bell won't even touch with a 6ft pole. Customer Service does what it can.”
“I walked in for internet service and got hep right away. They made sure to tell me all the offers they currently have but didn't push me for extra products. Don't let the negative feedback turn you down from this business. They are good.”
“I walked in for internet service and got hep right away. They made sure to tell me all the offers they currently have but didn't push me for extra products. Don't let the negative feedback turn you down from this business. They are good.”
“I came in here frustrated and I’m walking out happy the gentleman was very knowledgeable and very helpful on getting my problem. Soft on the usage of my phone and I’ll be picking up a new phone at the end of the month I really appreciate his time and effort and assistance Muchas thank you.”