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October 2023 by Todd Dutson
Very nice bank.
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July 2023 by purgamen 3006
I have nothing but good things to say about this branch.The tellers are always courteous and friendly but businesslike and efficient.I'm old school - I like to interact with people when it comes to my money, and I like a local bank without tons of unnecessary risky financial exposure to "world markets" or whatever the newest shiny thing is.I also appreciate that there are NO plexiglass barriers between the customers and the staff. Kudos!
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July 2023 by Mary Allen
They charge $8/month for a checking account, impossible to deposit money 50% of the time, because their only avaliable ATM is broken every 1,5 weeks. I do a 30 minute drive every 1,5 weeks for nothing. Waiting for an other bank's card in the mail, can't wait to be done with this.
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March 2023 by Brian Dowdy
They do not process Auto Loans at branches. I am buying a truck from my company and the banks policy is seller has to be present in branch. Signing partner of said company would have to drive 4.5hrs to sign a few papers. Opened account last week and closing this week. Also, there is not an online loan application. It is in Person or on the Phone....
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February 2023 by J&R Construction & Painting
Best bank in town!
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September 2022 by larry johnson
Been with Frost many years. Just wonderful people and great service
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June 2022 by Luke Stewart
My accounts where closed because of fraud activity on my account. I went into the branch and had them open new accounts for me.. I could not update my new account numbers in time to recieve my direct deposit from my employer into the new accounts. Frost told me they can hold the funds for 24 hours and I can request them be sent to my new accounts. It has been 3 days and now they are saying it will take another 3 to 4 days because the original banker did not classify the request properly. I have called every day and this is the first time they told me it was done improperly and the first time someone over there changed it to the correct way. I am very displeased with this level of support from Frost.
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May 2022 by Michael Coburn
Top notch customer service! Fantastic local branch! Thank you
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August 2021 by Seth Reichenau
The staff here is excellent and very helpful. Tracy Bittner helped a ton with setting up a new account and she was very professional.
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June 2021 by brian rivas
Great Branch, wonderful employees, and great customer service!
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April 2021 by Jean-Marc mira
We have been banking with Frost Bank, New Braunfels office since 2013 and have thoroughly enjoyed our experience with them. The staff is always so friendly and professional and makes us always feel welcome. They really do try to get to know you and make banking with them a personal experience. Larry Hammonds, Tracy Bittner, Dollie and the rest of the New Braunfels office team are wonderful to work with. Thank you for a wonderful experience.
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July 2020 by Susan Rush Peloquin
We have recently chosen Frost Bank New Braunfels after moving here and can say that both Tracy Bittner, Asssistant VP and Larry Hammonds, President there, have been very helpful, attentive and friendly. Glad we made the decision to bank there!
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April 2020 by rachael montes
Vicki has been my go to for everything for year's. Because of her and the rest of her staff i won't go anywhere else.
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March 2020 by Dolly Williams
You are a real person, not just a number. Frost really cares about your kids, grandkids & doggies, as well as your financial needs. Check them out.
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November 2019 by Sarah Oneal
The staff at the Landa branch is just the nicest people I've ever worked with. Every time I go inside of the lobby they're welcoming and go out of their way to help me with my business and personal account. Thank you for all for making baking a love Sarah
