August 2021 by Dion E.
Beyond shocked at the lack of customer service and the blatant disregard for public health at this HEB Pharmacy! My wife has come down with Covid. So everyone in the house is isolating. Dr. filled a prescription for my wife and told me to take Melatonin (along with other things we had at home) to help protect myself. I went to the drive through to get the medicine for my wife so as not to be near the public. I asked the girl at the drive through if she could please grab some Melatonin for me since I wanted to isolate from the public. She said she couldn't be getting things off the shelf for people!I totally understand they can't be constantly running to grab things off the shelf BUT, this is a public health issue! I did not want to go into the store! But needed the supplement according to the doctor. I explained this to her, and that I would come into the store then. She held firm.So basically HEB Pharmacy would rather have other patrons of the store possibly exposed to Covid, then do a quick grab of an over the counter medicine as an exception for a person who is trying to isolate. Well done HEB! (I made a point to have on a mask and not get near anyone)
