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November 2024 by Jeanne Denney
Gloria was helpful. Answered all our questions and very patient with me.
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November 2024 by Texas T
They were very friendly and fast about meeting my needs and getting my replacements in a matter of a couple hours. Great customer service
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November 2024 by Garoldene Peters
They were prompt. All communications were straight forward and easy to understand. The tech that delivered was knowledgeable and kind enough to talk me through its operation. Very pleased with the size and weight. Fits me perfectly.
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November 2024 by And Y
My folks moved from out state called other competitors and gave me the run around or did not pick up or followed up on my phone calls. EDGE went the extra mile took care of my dad and understood my urgency to get my old man and oxygen tank. Thank you Edge for maming it happend.
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October 2024 by Heather Barta
John Sanchez text me when he was a few minutes out and showed up promptly to drop off fresh tanks for me. He was very polite as always.
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October 2024 by Shawn'Na Cain
Delivery was simple and the way John explained all the equipment was amazing and easy to to understand. He was thorough but also had a great happy attitude that made the whole experience so much more enjoyable and comfortable.
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October 2024 by TXWylde
My Sleep Doctor sent a prescription to this place for a new machine. I had not hit my deductible, so I knew I was going to have a large co pay. First of all, this company uses "outsourced" customer service reps. When you call it, the people assisting you are not well trained and you have a hard time understanding them. I asked multiple times to speak to a "US based" rep and was refused. If this is the level of service you are going to provide to you customers, I would fire that company answering your phones. Secondly, I was told by a woman who called me that in addition to the co pay, I was going to have a "rental fee" in addition. This is to "make sure I use the machine". When I explained to the lady that I had been using a CPAP machine for more than 15 years, she told me "it is part of contract been us and your insurance company." I called her bluff and called my insurance company and asked. To my surprised, there is not any "contract" between them and the insurance company. My insurance company told me if they had a problem, they could call provider services. I called this company back and let them know this. They told me they would inquire and then came back to let me know that there was indeed a "rental fee". Thanks but NO. I know many DME company do this in order to make even MORE money off a customer. If you are already getting paid in full for the cost of the machine, you should not be charging "extra" as a way to milk more money out of your customers. I told the lady that I would be taking my business elsewhere. I did end up contacting another DME company that I had dealt with in the past and surprise surprise, they do not require a "rental fee".
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October 2024 by Clark Lyman
Technician Sergio was both professionally qualified AND has great customer service skills!! Keep up the great job!!
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October 2024 by Robert Fore
In and out with everything I needed in less than 30 minutes.
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October 2024 by Richard Mella
Very patient and thorough.
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October 2024 by F Hag
very good experience. no rush, all very well explained.
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October 2024 by Sharon Yount
They are great! Explain everything. They really care for the patients ALL. They know there job well. Caring!!
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October 2024 by Tracie Ramos
I received my wheelchair from Edge Medical Supply ...the chair is absolutely wonder...this supplier was easy to talk to...sent a wonderful wheelchair
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October 2024 by James Dickerson
Gloria, did a great job teaching my husband how to use his sleep apnea machine.
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October 2024 by Kaia Schroeder
Great team. Thanks for all you do to help your clients
