Cricket Wireless Authorized Retailer offers outstanding customer service, characterized by friendly and helpful staff. Customers have shared experiences of receiving assistance from team members like Brianna, who patiently answered questions and helped with account setup, ensuring they left with new phones on the same day. The staff, including a manager and others like Terrie and Yohana, provide personalized support, even going the extra mile to set up devices for customers, making them feel valued. Several reviews highlight the welcoming atmosphere, where customers are greeted promptly and informed about current promotions, adding to the positive experience. One customer expressed gratitude for the support received during a challenging phone repair situation, praising a staff member for making the process smooth and stress-free. With a commitment to excellent service, Cricket Wireless Authorized Retailer stands out as a go-to location for affordable phone plans and reliable assistance. Customers appreciate the dedication and care shown by the staff, making it a favorite choice for many.
The lady's were awesome very helpful. ..I didn't get her name but she is a manager we did spend a lot of time in there with my aunt getting an upgrade but we didn't mind lol the manager greeted us and helped in every which way needed my aunt and I AND Ruby appreciate u ... thanks for a great visit. ☺️
October 2025
Brianna was very nice & helpful! She was very friendly and was patient with me and my 100 questions. She was able to answer everything to where I understood. She helped me get my account started and walk out with a new phone in stock the same day!
September 2025
We went in with a phone to do a port and activation and it went through till the end and it finally said not able to do. We thought we were not going to be able to get a phone working that day but Brianna helped us to make sure we got a phone with service that day and got the number we wanted on the phone. She saved the... read full comment
