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October 2023 by helpmehelpyou325
Like other one star reviews on here, I am a huge frequenter of all the Habitats from Austin to San Antonio. Years ago I removed the New Braunfels store from my rounds—- despite finding items of course and spending thousands and thousands of dollars sometimes weekly, it just wasn’t worth the poor management hassles.After several years, I thought I would give it a try again this week. Wow. What a mistake.Despite identifying enough items I wanted to purchase totaling close to almost 4K, they would not allow me to pay and bring back a trailer. Told me to take my chances. Then when I begrudgingly comply with that “policy”, make all the arrangements for haul off on this HOPE, I return to find they have sold the main item I was returning for out from under me for LITERALLY half of the price I was going to pay. WHY??? Why fire sale something knowing you have someone arranging a trailer for it?This was all confirmed by one of their volunteers, and mentioned this happens all the time. Even this week there was someone in there screaming and yelling about the same thing. I just went away quietly. I’m a great customer, their loss.But Tell me that wasn’t intentional??? Another power trip by someone who is extremely unaware of how disposable she is to this company. I’ve seen it over and over again.And they have a tacky sign up showing how they’ve fallen short of the monetary “goal” for September by over 50%. I wonder why…..I’ve known several hard working people who have tried their best there, but for too many reasons to mention in this review, they were forced to give up on it.Nothing has changed in well over 10 years. A junk yard that is continually run into the ground by some upper management that doesn’t have a grasp on how many great employees and fantastic customers they are running out the door with ridiculous, nonsensical and stubborn “policies”.I just wish people would drive to ANY other habitat to do their donations.HABITAT—-don’t bother offering me the $10 that you seem to do on this platform. What a joke.
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August 2023 by Rachel Whaley
Finally have your address. Can't wait to check out your store!
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June 2023 by April S.
I've been working on a she shed project and shopping at this Restore has been a pleasure! Great finds and good prices.
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April 2023 by Zachary Yarnes
I miss the old days at this store, now they think everything they have is gold. I saw an older ceiling light for 90 bucks, was nothing special. Insane! So much for alleged bargain prices :(
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April 2023 by Kevin Zindler
A friend's family washing machine went out & for a early x-mas present I went to the Comal Habitat to buy them a Good used washer till they could afford a new one. They had 2 to pick from, the one selected is pictured below. As I was paying for it, I ask the mgr. what if it doesn't work. She smiled & said only I could return it in 7 days.The family lives in Houston so before I drove over there I ran a test, by hooking up water & electricity while it was still in my truck. Put a small amount of detergent in it & ran the cycle. I came back outside to monitor the unit after 30 minutes past. To my surprise water was going into the barrel & also coming out of the hose in the back. & it was only half way thru. so basically it never filled up on the rinse cycle & kept using more water, til I shut it off. I returned to the Habitat store , maybe 2 hours after purchase for a refund which I was denied. They said I could have store credit. I'm sorry but I bought this in good faith & got the run around. I tried to call the supervisor & left 2 msg. & 2 text, still waiting , nothing . I left w/ No washer , no credit, & not my Money. The next day I returned 1st thing in the morning & the mgr. who took my money gave me the same run around. After I left the Supervisor called me saying the employees felt threaten. I never raised my voice or cussed at them . just demanding my money back so I could go else where & get a needy family a machine. This is no way to day a business, much less for a nonprofit organization. Just a heads up folks for any of you who want to do biz there. Happy Holidays
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March 2023 by Angel Star
I am so amazed how overly priced this place is. I'm just in shock. Everything is donated and should be reasonably priced. My husband and I are bargain shoppers and have gone to many Habitat for Humanity stores and this store takes the cake on over pricing., It's no wonder that it's crammed. This store should really take in to consideration that people go to these places for great deals on sometimes necessities we need for our homes but cannot afford to go to Home depot or Lowe's. I hope management reconsiders the outrageous pricing and make more affordable for the low income class.
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March 2023 by johnp1226
Let me start by saying that I usually visit about 12 different Restores a week in Houston, Dallas, Austin, San Marcos, and New Braunfels. You can easliy see when a Restore is being mismanaged when you are able to compare multiple Restores over a wide area. All the blame rides on the higher management who have allowed this mess to happen.Forget the Boutique prices trying to be charged for most anything and forget the plumbing shed where employees leave plumbing items to die. The most recent mismanaged mistake was to leave a large lot of higher end lighting in the dirt lot covered with a tarp. It could be for the best as the prices Im sure they would try to charge for the lighting would just mean the boxes would be ripped opened and thrown about the store, or put on the top of the orange rack to die. They could have easily cleared room of the old stock that was not selling and moved these items inside either the main store and the wharehouse out back.Dont even get me started on the time and money spent to rack up hand sanitzer in outside lot. That is hand sanitzer that most restores cant even give away for free. If this place hired someone who was competent and allowed them to do their job with out interference this place just might turn around. I would imagine they are not selling enough to pay anyone to care about managing this place. I spend $1000+ a week at restores and this restore might have received $40 in the past 3 months from me because of the mismanagement and pricing errors. You cant have teenagers looking up prices on their phones and charging 75% of new prices on thing that they think are new. Lots of these supposed new items are incomplete, Used,damaged or specialty items no one is going purchase unless the price is low.Anyway I used to come here many times a week now I just come in for Comic Relief. Most recent would be the pool cleaning machine that appears might be good for parts or would require $100's of dollars for parts to work priced at $500 outside the backdoor. The list goes on and on.Someone from this store needes to visit the Austin Restore to see how they price things to move them or how they lower prices when they realize they are too high. This store also needs to stop taking junk they nust need to throw out.Last thing I will add here is how I came on a day they were advertised to be open and they were closed. Turns out they had met their sales goal for the month and decided to shut down for day or two because of it. I mean this is all just absolute idiocy. I could go on forever...
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March 2023 by Loren Tullberg
It’s been over a year since I’ve been at Habitat and wow what a difference it is from pre-Covid! The store is clean, the isles are wide and easy to navigate and the prices are nicely displayed. The staff are friendly and helpful. My wife and family will enjoy coming back. ?Thanks a lot! Loren Tullberg.
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January 2023 by Cindi S.
Love this place. Just started my spring projects and I'm off to a great start. A few days ago I found the right size boards to make and elevated garden and today I found porcelain floor tiles to replace the broken ones in my kitchen. Michael and the staff are extra helpful in finding the perfect item and helping to load it into my car. This is well worth the trip plus it's helping a good cause. Cindi S
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January 2023 by L B
Hannah & Klayton are the best, informative, helpful and positive attitudes. They made my shopping experience successful because of their effort. Thank you to both of you, Hannah & Klayton. LBERT
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December 2022 by Abby
Make sure you have your appliances in working order before the 7 day return window. I would suggest returning anything that doesn’t work even if you think it can be fixed.Bought a dishwasher from this location on 12/4 for 125$, we went home to test it out and it leaked so we called an appliance repair man who came out on 12/7. The repair technician originally thought it was just the door gaskets and ordered new parts to replace as soon as they got in -Which was 12/14. When the repair technician went to replace the gaskets he discovered a hole in the tub. Called this location several times and left a vm on 12/14 with no call back. Finally got in touch with someone on 12/16, explained the situation and they informed me that there was no possibility to get store credit since it was outside of the 7 day window. Which is frustrating because it feels like we did everything right but there was no flexibility on the stores part so we just have to eat the cost of the broken dishwasher and the cost of the appliance repair technician.
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December 2022 by Kevin Z.
I am deeply disappointed in this operation. I have bought a few items before & wanted to give them some more business. A friend in Houston had his washing machine go out, so for a early x-mas gift I went here to get him a new/used one .the one I selected said it was tested & the lady at the counter said you have 7 days to return if a problem. Before I took it to him, at my home , I hook a hose & electric up to make sure. HAlf way thru the cycle , it malfunction. It was never taken out of the back of my truck for the test. I drove back immediatly & wanted my money back, the woman at the desk check w/ her mgr. & then pushed some paper covering their policy & offer me a in store credit. I said that was unacceptable. I bought it on good faith it work , which It did not. I left w/ out a working machine or in house credit . If the supervisor doesn't give me a cash refund , I will take this to small claims court . The money is not the issue any more. SELLING JUNK CLAIMING ITS GOOD IS !
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October 2022 by Avery Thompson
Prices here vary wildly and some things are way overpriced. No discount for nurses/first responders. IMO the San Marcos Restore is much better.
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October 2022 by Jas Alvarado
New to the area and I always look for Restoration-Repurpose stores glad I found this place.Everyone that I talked to at the store was friendly and willing to help any way they could.Great place!
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October 2022 by Sammy K
Super over priced thrift shop! I went there because I'm a little tight on money after moving apartments, only to find out their pricing is outrageously high!
