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March 2024 by Robin Schwab
I wish I could give no stars. This place is never run efficiently. From opening later than stated, to lab techs and other staff not showing up on time, the wait is always long and tedious.
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February 2024 by Peaches Kelly
Everyone who has helped me has been very respectful. I needed to get Blood work done before Tuesday, and I went to CPL on Oakrun in New Braunfels on Saturday morning, and was greeted by the nicest person. Although she was very busy, she treated me with the utmost respect, dignity and professionalism.
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February 2024 by Joan Gaffney
Excellent blood draw ! Didn’t even feel itStaff is professional !Thank y’all so much
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January 2024 by Lynn Slater
Efficient even if not overly friendly. 10 min wait followed by a very gentle poke.
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November 2023 by Alissa Castaneda
Rude front desk women even on the phone to asked a simple question turned into chaos rarely ever nice and wait around for long periods even tho no one can be in there I prefer gruene park they are super nice respectful and talk to you alot nicer also are helpful when you have questions
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November 2023 by Barbara Diggs
Great team! Do all they can to help you get the paperwork you need. Then work tirelessly to perform their lab work and get you out as quickly as possible.They perform their services with a smile!
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October 2023 by Junior Garcia
Receptionist is rude and paperwork miss-handled and long wait times
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September 2023 by Jacob Urrutia
Friendly staff
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September 2023 by Sammy G.
Office receptionist was very rude to my wife. My wife told the person that she has Alzheimer's and couldn't work the computer setup for checking in. All my wife was doing was dropping off a sample they had requested. She made my wife cry, so my wife came outside to get me for help. This person asked me for a copy of the order. Which we didn't receive. I asked her to just pull up my wife's file so she could see the information for the sample. Once she did that , she had all the information she needed. So much for any compassion. We will not be going back to that branch!! Wished I could had seen her name tag. !
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August 2023 by Susan Keas
Signed in at 10:10-ish. Waiting room full; only ONE!!! CPL employee present (doing reception & drawing labs!)! What’s the deal?! Grrrrr, we all have things we need to be doing. Finally called back at 10:57; blood work drawn at 11:00. Fifty minutes is an excessive wait time. Get more employees please!!! Or let us set up appointments!!
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August 2023 by Janell Peterson
Great quick service and friendly staff! Great experience.
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July 2023 by Sheri
VERY SLOW !!!!!!! SITTING IN WAITING ROOM AND NOBODY IS BEING CALLED BACK!
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June 2023 by Chris R.
I have been using this lab once a month for the last 15 years to have blood work done. It was a good lab to go to for lab work until about a year ago. The staff changes over the years and I get that but the staff that is there currently is more interested in chatting and laughing in the back than actually doing work. More than once recently I have gone in for blood work and sat in the waiting room for over 30 minutes while I can hear the staff in the back just talking and laughing while I site there. I have a standing order for my lab work since it has to be done every month but the last time I went I was told that my order had expired 2 months ago and they would not draw my blood. The standing orders are faxed in so I have no idea what the end date of the orders are but I let them know that I just been there and had blood work done 2 weeks prior (on the expired orders apparently) and nothing was said to me about getting new orders. I was told to get new orders before I could get blood work but my doctor was already closed and would not be open until the next week so I drove an hour and was turned away. I have since started using Lab Corp on 306 and am happy.
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June 2023 by Sandra Tubb
Very friendly and very empty so go in and out.
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May 2023 by John Stauffer
Very professional and quick once you check in. The facility is in a newly opened center.
