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December 2023 by Rj C.
we bought a 2020 Coleman. it had issues from the moment we got power and water to it. They have sent 3 techs out and closed out the work order. They told us they were going to replace the freezer door but they only replaced the gasket. The freezer was iced over in under 3 days. I called and Cody Miller of course wasn't available. I've left him 5 voicemails along with the Service Manager. I finally reached Cody and he said the tech was supposed to replace the door but for them to work on the unit again I'd need to pay another deductible. The food was ruined in the freezer and we couldn't use the freezer for the first 3 months we had the unit. Ice Cream gets soft and has the consistency of pudding in the freezer. Cody has called me a liar and when i replayed the recording for the finance manager, he was floored with how I was treated. They don't care because they make their sale and move along. They don't stand behind their product or workmanship. Run Away and don't make our mistakes and purchase from them. We have to buy a new fridge and stove because ours don't work and haven't since day 1!!!!
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December 2023 by Mike M.
Ray Booker in the service department was awesome! He took care of what I needed And had a great attitude. Love this store.
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December 2023 by Teresa L.
I wish we can do a neg star review, this place is the absolute worst place to shop for, please save your time, money and you'll save yourself lots of headaches. We purchased paint protection, got charged and they never even did it! If we didn't ask about the proof they would've kept our money and not said anything. We purchased all the warranties and were told we can easily get our money back if needed, well it's been months and they still haven't done anything. They also tell you how they clean the RV like new and def didn't do that, they didn't even give us the keys!! Please go else where it's not worth it.
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November 2023 by Kathryn F
Joe and I really enjoyed our buying experience at Camping World New Branfels! We had a knowledgeable salesman Josh. We met alot of wonderful happy employees like Rico and Ron in finance! Definitely enjoyed our detailed camper walk-through. We highly recommend Camper World NB! We just bought a brand new 2024 Coleman Trailer and love it!
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November 2023 by Angelia Vasquez
BUYERS BEWARE...BUY SOMEWHERE ELSE....One week after having my RV my slide leaked, tech comes out does nothing and says the leveling off by 1%. Slide leaks again second tech comes out and see that the window seal is bad nothing gets done.The seal is so bad he could put a knife through it. Then my front slide leaks now. Then the next week my whole underbelly gives and water comes out everywhere. 2 techs come out and figure out the kitchen sink has a leak. An they said they fixed the seals on the front slide and order a new window for the other slide. So I ask what do I do if it rains go buy tarps is what I was told...Wow....Now the bathroom sink is leaking. I have called their corporate office because the GM Rico would not call me back. Then as I go in today to let them know about another leaks and have requested for them to buy back the problem they sold me. I found out Jordan in there corporate office has been lieing to me too as well. Save yourself and wallet and buy somewhere else.
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November 2023 by Brittney Rockwell
Sales department experience was fine, service department experience was TERRIBLE. We purchased our RV only a few months ago, that experience was pleasant enough. However, we were told that a missing switch would be replaced before we drove it off the lot. When we arrived to pick up our camper, it was not addressed. They quickly replaced with a rigged up, non-matching switch but it worked. They said they would call when the actual part arrived, we could bring it back and they would correct it. We never got that call. Our camper wasn't washed before we took it home, which was slightly disappointing. Weather stripping also blew off both sides as soon as we left the lot, we were told they would fix that as well. Never happened, never addressed. Fast forward 2 months later and our RV sprung a leak under the shower, we didn’t purchase the warranty so we knew this would be an out-of-pocket repair, fair enough. We called the service department to set up an appointment and were only given limited drop off options, none of which worked with a regular working schedule. No chance for a weekend drop off either. We decided to make it work, drop off an hour and half from our home with them because we purchased from them and supposedly received a 5% discount on services. After several conversations about scheduling the appointment, my husband had to take a half day off work to drop off at 3 pm on a Monday. We were told we HAD to schedule with one specific person and her availability was limited, she HAD to be available to drop off. Now, on Monday, at drop off, she isn’t present, we never spoke to her, she never communicated with us either. SO WHAT WAS THE POINT OF THAT LIMITED AVAILABILITY? At drop off we requested they address the shower leak and the missing weather stripping, all at our cost. After we left our camper we got no updates, no communication, nothing. We had to call them to check up on progress the following week, we were told “Oh they are going to look at it today.”. No update. Called back the following day to state we were picking it up on Thursday evening, we expect it to be ready, they agreed. (They had it for nearly 2 weeks, without providing updates.) Picked up the RV, paid and no one gave us any details of the work or walked us through, we received no discount. They sent us around back to hook up, our camper wasn’t sitting on blocks or a riser so we couldn’t connect it to the truck. We had to go back in, through the rain, to ask someone to come out and lift it up so we could connect. No apology, no explanation. Whatever. Once we arrived home we realized they had only addressed one side of the weather strip, which was clearly missing on both. Whatever. We took it camping the next day to learn our grey water tank was completely full, they had filled it and didn’t bother to drain it or tell us. We hauled it over 3 hours, full. I called on Monday to discuss these issues and the team was uninterested in my feedback, did not offer any resolution or empathy. It was an awful experience; we will never be back. Very disappointed in this service as the bar is really, not that high.
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November 2023 by Michelle Bammel
To say that this location’s service department is an absolute mess is an understatement. I feel for the poor service advisors that have to talk to the clients when the technicians, support staff for parts, management and flow structure is a complete catastrophe. Save your adrenal glands. Go anywhere else. No matter how much they mess up, they just cannot make anything right. Over. And. Over. Again.Updated: when we picked up our coach, they lied to us stating they had applied a UV coating on the roof (this was the second attempt at this UV coating that they failed to apply). I only found out because I climbed up on the roof myself. Then, when we asked the technician, Don, about it and other related shortcomings to both this and our previous service experience, his reply was, “I’m not gonna lie, sometimes I cut corners.” So, to recap, Don cut corners on our $3800 roof scrape and seal back in July, and then failed to correct this issue when we had to bring it back (again) to correct what they didn’t do right the first time. He said “he didn’t have time” for the redo work when the coach was there for 3 days for a 1 day job.Lastly, the service manager JT (I believe I am correct on his name) truly could not care less. He never offered an apology or showed any emotion for the poor service and performance of his team. Just an unfortunate mess. I could go on and on with details like they dinged our back bumper on the lot, ordered the wrong part 2 times, charged us for evaluations $199/item claiming nothing was wrong when there were issues. Just…awful.
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November 2023 by Steve Belcheff
Ricky took the time to show me multiple options for price and wants! Great experience, and I will go back for a purchase! Ricky showed me the exact package I wanted. Just need to pay off a previous loan, so the camper trailer is the only load I have.
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November 2023 by Jennifer J.
We have purchased here before and have always been treated great. The managers, financial, sales, and inspection process was great! Ask for Dennis for sales and Tony for finance!
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November 2023 by crystal falcon
Forrest has been really great to work with. He answers all questions and concerns I have. As a new RV owner I am learning every detail there is to know and when I need help with some research Forrest takes time out of his day to help also. There were some minor conflicts with some sections with camping world and I was able to reach out to him to help resolve issues. He responds quickly and even if it is his day off he still available to address concerns. I highly recommend him to anyone who is looking to purchase at camping world. Thank you for all your hard work Forrest! May the Lord continue to bless you and all those around you. Peace be with you.
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November 2023 by Devin Peters
My wife and I walked into Camping World today with a ton of questions and left feeling a lot better about purchasing our first travel trailer soon. All of the staff were very helpful, specifically Forrest, who answered all of our many questions, but more importantly, made sure we were asking the right ones. We are both feeling more confident in our knowledge and now know more specifically what trailer is going to suit our needs. Camping World has definitely earned our business in the near future.
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November 2023 by Linda Vass
I have been trying to get an appointment since June for service with a Good Sam’s service agreement. No one from the New Braunfels service has called me yet. The call was escalated 3 times today and still no contact. I paid over $3,500. For this service agreement. Don’t buy a service agreement. They are worthless unless someone will do the work. Obviously Camping World doesn’t want our business.
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October 2023 by Cameo C.
Getting rv inspection. Forgot to download insurance card. Customer service was very helpful getting it for me
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September 2023 by Megan Strickland
Nicole was able to assist with getting an inspector called to the desk. And Reece Fennell was able to do my inspection real quick. Didn't even get out of the vehicle. Saved $7.50 that I don't have. Highly recommend this place for inspections with excellent customer service.
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September 2023 by Gary Warren
My wife and I brought our travel trailer in for its annual inspection. Nicole greeted us and coordinated to have someone come and complete if for us immediately. I was surprised at how quickly it was complete. Everyone was friendly and courteous. Overall it was a great experience.
