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November 2023 by Alex H.
Made an appointment with Lynn Preiss, but when I arrived at the dealership Mrs. Preiss said she was busy and pawned me off to a man who said, right up front, "I have not sold a truck in years." For a $78,000+ cash sale I wanted a pro. I wanted certain items transferred from my old Platinum model, such as the kick steps, tool box and bed extender, to my new Platinum and was told "that would not be a problem; it was a problem as only the toolbox could be transferred! The new truck came in about eight weeks later and Mrs. Preiss handled the paperwork, mentioning right up front she would like a five star rating." The new F-150 Platinum was a "computer on wheels." I expected it to be pretty much like my old platinum , but It was nothing like it. I received no instruction or invitation for instruction except to sync my phone. Two days later the gear shift froze and I had to call a wrecker to tow. Other problems came up and they picked the truck up, held it for two weeks and still did not offer badly needed and outlined instruction which never came. Since then I took the truck to Northside Ford here in San Antonio where Jason gave me almost two hours of instructions on how to operate and program the complex computer controlled features. The service before the sale was poor, service during the sale was poor and service after the sale was very poor. After buying several cars and trucks from Bluebonnet over the last 50 years I will never buy another from them as they have forgotten what good service truly is. Oh, the last words I heard form Lynn Preiss was, "be sure and give me a five star rating." She gets a shaky one star with an asterisk!
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November 2023 by Michael Sis
Denise made our car buying experience easy and effective! We had a not so great experience with another local dealership and we were not looking forward to the process again. Denise made it all a breeze and we highly recommend her! She went out of her way to make this seamless for us and we truly appreciate her help! Ask for her when you need your next car purchase and you won’t be disappointed! Alex helped us with our financing and we was fantastic as well and made it quick and easy! Thank you!
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November 2023 by Justin L.
I've bought all of my Ford vehicles at Bluebonnet Ford (since 2006). My best experience to date has been with Kolter. He was able to find exactly what we wanted at a fair price and never tried to use gimmicky sales tactics. Sammy in finance was also a pleasure to work with! She did not oversell any warranties or put pressure on us to buy. Both of these employees were authentic and genuine people. It is nice to see that Customer Service and striving to be the best is still alive. Thank you both for not just one but two excellent car deals!
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November 2023 by Ricardo E.
After reading all the excellent reviews for Bluebonnet Ford, of which they used as a selling point, I have to say I am very disappointed with my experience. In short, I went to the dealership Thursday evening to look at a used F150. We could not come to an agreement on price before leaving that evening. Friday morning at 8:30, I received a text message from the sales agent Giovani letting me know that he had spoken to his manager, and they agreed to drop their counteroffer from the night before. I explained to him I needed a couple of hours to decide. At approximately 11:15 I text Giovani agreeing to purchase the vehicle. At approximately 12:30 Friday afternoon, Giovani texts me asking when I could come back to the dealership to finalize the purchase. At 12:40 I responded to Giovani's text explaining I had a prior commitment Friday evening and scheduled an appointment at 8:30 Saturday morning. At no point in that conversation did Giovani request a deposit to hold the vehicle. At 1:15 Giovani texts me requesting a deposit to hold the vehicle. I explained to him I was in a meeting and would call him once I'm done to provide a credit card to hold the vehicle. I phoned him roughly 35 minutes later to provide payment for the deposit. Giovani then explained to me that another buyer was looking at the vehicle and they would have the right of first refusal. I questioned how that could be when we had already agreed to a purchase price and scheduled an appointment to finalize the transaction. Giovani then advised me he would speak with his manager and get right back to me. After an hour and a half, I text Giovani to get a status update to which he stated he was still waiting on his manager. After another hour with no response, I called Giovani and he explained that there was nothing he could do, as it was a management decision. I requested to have his manager call me. Shortly thereafter, Ed contacted me and tried to explain that they had already been working on a deal with this other party the night before. I asked Ed then why did Giovani text me then at 8:30 in the morning stating that his manager, to which Ed confirmed was him, had approved the counter-offer that was text to me? Ed could not provide a reasonable response other than to say they dropped the ball. I got the impression they were just playing both sides of the coin to see which buyer would pay the most for the vehicle, after we had already agreed on a price. This is a prime example of why the used car industry get a bad rap. I'll take my hard-earned money and business elsewhere.
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October 2023 by Michael Smith
This dealership is beyond compare. Not just in aesthtics, but the caliber of employees. I have never set foot in such a clean, beautiful and well run dealership in all my travels of 40 years on this earth. I will be back in a few months for sure. Thank you to the wonderful sales and management staff for a great experience.
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October 2023 by Deborah
Awesome experience! Bluebonnet Ford provides the full circle for every experience with a car. From the first look at a new car to the maintenance of the car, Bluebonnet guides you through the entire process. The sales people are knowledgeable and professional. The finance people provide easy comparisons of payments and maintenance plans even wrote little reminders of when my maintenance plan ends. When we bring our vehicle in for routine maintenance they check everything and give us a little reminder of when the brakes or tires or battery might need replacement. They are even concerned about our comfort as we wait. They have a family like living room with comfy couches, big screen television, coffee, sodas, water, donuts, and cookies. The bathrooms are so clean and provide quality paper towels not the blow dryers. They are careful to place trash cans next to the door for paper towels. All these little things make a sometimes stressful visit to a car dealership more of a comfort. In fact my husband and I look forward to taking our vehicles to Bluebonnet not just for peace of mind, but the comfort too.
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September 2023 by Lyza Escamilla-Garza
As a woman buying a vehicle can be a challenging process. We were blessed to work with a fantastic woman who really knows her stuff. We had an amazing experience working with Diana Mójica. She made the process enjoyable and took time to listen to our needs. Not only did we leave with a great truck, we will definitely be back soon to buy another vehicle from Diana. She really is a BADDIE!!!!Jenelle in finance was also great to work with. She made the finance process seamless and easy. Thank you Bluebonnet Ford for ensuring your female Customers are taken care of by wonderful kind people who truly care!
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September 2023 by Mike Hedgepeth
My truck buying experience with Blue Bonnet Ford was effortless and very smooth. Dustin was very helpful from start to finish. From ordering my truck, keeping me updated during the waiting period and all the way until yesterday when I picked it up, Dustin made the process as smooth as possible. I really appreciate everyone being helpful and friendly. Great experience!
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September 2023 by Cory Clifton
Excellent Experience! Can’t say enough about Arthur Hughes and his commitment to my families needs! The car took 3 weeks to prepare but he kept me up to date every step of the way! No haggle! No hassle! Just upfront details with no surprises! Thanks Blue Bonnet Ford!!
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September 2023 by Emma Y.
Bluebonnet Ford & Lincoln is an absolute circus in terms of management, service, and just about everything else in between. The lack of communication with their customers is astounding considering that these same customers pay their bills. We have had PURCHASED vehicles sold out from under us, days to almost weeks of no response from the service department, and frankly rude employees in general. Between personal experiences and friends / families experiences with the quality of work done on our vehicles and the interactions with the dealership itself, I can firmly say that I will never be buying a Ford vehicle from the location again. This location is a sorry excuse of representation for the Ford brand, and I hope the upper levels of the corporation look in to the malpractice of BB Ford/Lincoln. If you are looking to have a service done or even purchase a vehicle here, please do yourself a favor and drive to either San Marcos or San Antonio and save yourself the headache.
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September 2023 by Kassie Hand
Thank you to Adriane for working with us and making buying so easy especially with the kids! She fully accommodated our needs and welcomed us. Adriane made it a stress free experience and she truly cares about what is best for you! I highly recommend her if visiting this location. Thank you Adriane!!
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August 2023 by Lane Richards
I am an employee at the dealership and still cannot express, how grateful I am to the team here at Bluebonnet Ford.Thank you guys for helping put my Wife and two babies in a nice certified used car just before my oldest started kindergarten.My wife is very excited to get out of her Kia, and into something a little nicer with a few more bells and whistles. Just in time to start the school year!Alex stayed late on his half day to wrap this up, and helped me establish credit with Ford.Just overall a great experience. I highly recommend Bluebonnet Ford, and will be a lifetime customer!- Lane Richards- Sales Consultant
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August 2023 by Rick Benavides
Bring your business to Bluebonnet Ford! I live in Corpus Christi and it was worth it to come to New Braunfels. Giovanni Arellano started working with me a year ago when I was interested in ordering a Bronco. He helped me along the way until it was time to place the order and then followed up with me every step of the way until it was delivered on mid-June. Giovanni and Greg, my F and I guy made the pick up seamless. Thank you guys for making this experience great and I will surely be back!
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August 2023 by Britnee Morris
With only a couple days until my rental had to be returned I was having the most stressful time trying to find the perfect fit for my kiddos and I until I met with Craig Smith!! He was upfront and honest and on the ball every step of the way! Came in on his day off so I could drive a couple vehicles, dealt with all my questions and many texts AND had me in an amazing Traverse the day my rental had to be returned. Cannot express my gratitude enough for his friendliness and professionalism!! Janelle in Finance was an absolute gem as well!! Very well done!!
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August 2023 by Ken S.
Shout out to Service Advisor John Sparkman. John is the only guy in the service department that took time to take my calls, listen to my concerns, and provide prompt, efficient and accurate service. He's a professional verses a hired hand... I purchased my Certified Lincoln six weeks ago and talked with two other service advisers who claimed that they would call me back to discuss my needs. They never did, nor did they return my subsequent calls. I finally found John who responded as though he actually cared, wrote up my repair ticket, then set me up with valet service home, and back to pick it up. I've purchased four vehicles from Bluebonnet and referred three others who subsequently purchased from them, but service at Bluebonnet Motors is not as it once was. Vehicles are terribly expensive these days and customers expect a satisfactory return on their investment. Bluebonnet needs to enhance service training or take immediate steps to shuffle the deck to find more customer-centered employees like John Sparkman.
