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August 2024 by Madi may Cox
My husband and I purchased a 2018 dodge truck in August of 2023. We test drove it and had zero issues. He went to pick the truck up a couple of days later and as soon as he drove it off the lot lights started going off. He immediately drove it back to the dealership and they diagnosed that the ABS brake module is out. I wish we would have returned the truck right then. We made them give us a document stating that they were responsible for fixing the issues and were told it would most likely be resolved by January/February of 2024. Today is August 1st 2024 and the issue still isn’t fixed. We have been driving the truck without any antilock brakes or cruise control ever since. Two weeks ago I took the truck to get an oil change. I tried getting them to do the diagnostic check like the salesman recommended but the service department had no idea what I was talking about and referred me to another location that also had no idea what I was taking about. When I did take the vehicle to get an oil change I was the only person at the service center and I also had an appointment. It took almost two hour because their “parts guy” was out of office and no one knew how much to charge me. The issues with the vehicle still aren’t resolved and the dealership has no idea when anything will get fixed. I won’t be buying from this dealership again. It has been a headache from the start.
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July 2024 by TheDoctorWho2 The Doctor
Derek did such a phenomenal job assisting me through the process of purchasing the truck I’ve always wanted. Derek and the rest of the BB Dodge team were attentive to my needs and were very flexible and extremely helpful! Derek himself kept me informed at all times of the process. The service team upon their inspection found a small leak and fixed it entirely free of cost! Derek notified me with DAILY updates to ensure I knew everything being done and how long the process would take. Upon receiving my truck the BB team ensured that they were handing me a beautiful truck with many extras that made the purchase so much more rewarding. All and all I’d recommend Blue Bonnet Certified to any freinds and family, Derek especially since he was so attentive and helpful! Seriously they were honest and open about the price and product they didn’t try to hide a single thing from me and they were completely honest about pricing and didn’t try to run me around, I really couldn’t be happier.
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July 2024 by Jake Robins
I swore I’d never go back to BlueBonnet Dodge after my last truck-buying experience. Seriously, I told myself I’d rather hitchhike than deal with them again. But then, I saw this truck. Not just any truck, but the truck. It had everything: the look, the power, and probably in better shape than any used truck I’ve ever seen.
So, I braced myself and ventured back into the lion’s den. Expecting the worst, I was ready to bolt at the first sign of trouble. But then, like a beacon of hope, Eric appeared. This guy is the sales ninja you didn’t know you needed. He turned what could have been a dreadful ordeal into a surprisingly painless and even joyful experience.
Eric was so good that I actually enjoyed buying a vehicle. If you need a car and want to avoid the usual dealership drama, find Eric at BlueBonnet Dodge. He’s the hero we deserve.
5 stars, and I’ll be back…but only if Eric is there!
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May 2024 by Adrian Herrera
I was very please with my experience here at Blue Bonnet. They received and welcomed me with the upmost respect. I really would like to credit the sales and financial manager that went above and beyond to assist me. Art the financial manager was incredibly supportive and helpful with my situation. He treated and made me feel like family. Definitely would come back and reference this place to other family members
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March 2024 by HndsDwnThBest
I didn't purchase here, but out of all the salesman I dealt with at the many many dealerships I went to, Robert Camareno was the best. He was through, informative, nice, and most importantly, not pushy. He didn't try to force me into a deal. He carried small talk and made you feel comfortable.
The only reason I didn't purchase here was I found a slightly better deal somewhere else, or I would have.
More salesman need to learn from Robert.
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June 2023 by Amanda T
Very helpful, friendly, fast service. My sales guy Kevin was very patient and addressed any of my concerns or wants. Will definitely be returning for any future vehicle purchases.
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June 2023 by Taylor Rodriguez
my salesman Daniel R. was exceptional, very friendly and honest. He was extremely helpful from the second we walked in!! If you’re in the car market in NB or the surrounding areas please go see Daniel, he will take care of you!!!
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January 2023 by David Maldonado
Good trucks for your business.
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November 2022 by Jacob M.
I'll start by saying that I had a unbelievably amazing experience at this dealership. I've had my new truck for a week now and it's been nothing but pleasant. On the Saturday of my purchase I had been to 5 different dealerships and received the same pushy greedy behavior that you'd expect in a car salesman. Very unwanted and while at another dealership in San Marcus waiting for a truck that they were advertising (it wasn't even there) I was looking at a 2020 F-150 from this dealership in New Braunfels. I called the location and got connected to the BEST salesman I could have asked for, Doug. Doug was very professional, personable, friendly, and just flat out helpful. When connected to him he was able to locate the vehicle to make sure it was there to look at unlike the other location I had just been to. When my dad and I arrived Doig had brought the vehicle to the front so it was easy to get to. Once I went for the test drive and looked over the vehicle I was very happy and ready to purchase. I was anxious because I had never purchased a vehicle before and had not had any good experiences up to this point. Doug made it very simple and easy to understand what I was needing to do, he helped me with my trade in and got it as close to my desired trade in amount as possible which other locations wouldn't bother to do. The finance guy Mr. Ramirez was also very helpful, he made everything simple and pointed out and explained everything I was signing. Thank you so much Doug for the amazing service a pleasant experience with buying my first truck. I will recommend you to anyone I know that is needing to get an new vehicle.
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November 2022 by Chris
3rd vehicle I've bought from Bluebonnet but this was the first time I purchased a vehicle from the Certified Used Car lot, and my experience was 5-stars.My salesman Eric Barrientes was great! Not pushy and very accommodating even when he was out on vacation and I had a couple issues with my truck.Thank you to Eric and the Bluebonnet team for another great experience.
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July 2022 by Damien Alexander
Most definitely does not act like the other car dealerships
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July 2022 by Ron Anderson
Very good selection of vehicles. Doug was very good in getting everything done. I will always buy a car from here.
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April 2022 by Josh Glascock
Great service. Was not pushy. Was fast to get the job done. Let you get the vehicle you wanted at a good deal that you wouldn’t find anywhere else. Best of all they didn’t even push vehicles you don’t want on you. All around this place was the best to deal with. The sales consultant I worked with was Eric B and he was outstanding. Jeorge in finance was the deal maker and got the approval in no time. Would highly recommend and would definitely go back
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March 2022 by Moni Bowser
Go see Mark! We were interested in 3 trucks and Mark provided his expertise in helping us pick the right truck to get financed. Mark was honest, professional , and easy to work with. I would definitely recommend Mark to my family and friends. Thanks Mark for going above and beyond.
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February 2022 by Trena L.
Began my experience with "Big Al" and his recommendation to purchase a truck $7000 more than what I initially wanted. After having a porter, Jake, take me to 2 different locations to find the truck I had requested to see the day before by phone...I found it to be a fixer upper. Not ideal for a senior woman. Made an offer on higher priced truck and was turned down and when I said I would keep looking, Al said I would need to tell manager Clint Laubach why I was turning it down. Um, ok...so Clint proceeds to tell me the truck was in EXCELLENT condition, no faults and low miles. A true deal. I caved. Test drove. Ran great...my mechanic approved. Signed papers with some other guy. Asked for touch up paint for minor nicks. Told me to tell porter Jake. The next day realized the radio touch screen was faulty. Not working. Called Big Al. He says give us a week to order one in and your paint. Ok...then nearly broke my neck on split rubber coming loose from side runner when I twisted my ankle getting out of truck. Big Al says we will fix it when you bring it in...ok. 2 weeks later I call...oh the radio just came in. Drop truck off. Jake calls me and says can't repair rubber. Will cut the loose off and Service Mgr will find cost on replacement. Ok. Pick up truck, HUGE GOUGES in dash now. Take it back, Coby (service person) and Clint (svc mgr) look and i show them rear window wont open and window lock doesnt work...tell me a special guy who is only there on Tuesdays will need to see it. "We will call you in a couple days to let you know when to bring it back". 7 days...no call. I call, told to bring truck following Monday and drop off for Tuesday. Dropped...waited. Tuesday 3pm..still no call. I call and get told by receptionist that Coby knows nothing about windows and can't get rubber runner. Not sure about paint. Will call me when dash is done. I need to talk to svc Mgr Clint who has been transferred to New location. Call Clint...he says no. I will call Coby and have him call you. UGH!! 4:30 pm..no call. I call...no answer from Coby. I went and picked up my truck at 5pm. PISSED. Almost 2 months in and still no touch up paint, no window working, window lock does not work, side runner has missing piece and not so much as a call or an apology. Run around and no respect or caring of customers. Takes your money and then no one cares about you!!! Do NOT purchase from them..Certified pre owned is BS. Going to BBB to report now.
