Best Buy in New Braunfels is a well-organized store with construction near the checkout area. The staff provides helpful assistance, directing customers to the right locations. Many customers have praised individual employees for their outstanding service. Courtney received special recognition for her professionalism, knowledge, and kindness, making a positive impression on shoppers. The Geek Squad team, particularly Seth, is noted for their customer-oriented approach, quickly resolving issues without appointments. However, some customers found it challenging to locate staff for assistance, with varying levels of product knowledge among employees. Jerry from the vehicle radio install team also earned great reviews for his thorough explanations and quick installation, while Ethan impressed customers by retrieving items from the warehouse and loading them into vehicles. Overall, Best Buy is appreciated for its helpful staff and a range of products, despite some challenges in staff availability.
Amazing store and amazing staff always ready to help you out! Best one ive ever been to!!
February 2026
Finally this Best Buy employee figured out our problem quickly!
February 2026
Everyone here is so helpful. Always happy greetings at the door and they point you right where you need to go. Always love shopping there and really love ordering online and picking up in store. Definitely a great shopping experience always.
