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7:30AM - 10PM
704 TX-46, New Braunfels
Battery Stores
“A very BIG thank you to Jason who answered every question for me about my door lock actuator and referred me to a good shop to install my part. Jason is the go-to guy?”
“I had a problem with the starting system on my old CJ7 while traveling. They had the parts I needed when I needed them. They were nice enough to let me take a battery outside to make sure it would fit in my battery tray before purchasing it.”
“I was helped by Lane Jones on Friday morning. He was courteous on the phone and set my expectations for changing a battery on my iPhone 8plus.
When I met Lane in the store he said that he needed my phone passcode. When I refused to give up my passcode he sounded upset and stated that he could not perform the repair without it. I assured him that I would not leave the store, and I will be available to enter the code as needed. He seemed reluctant to proceed.
The repair agreement that he had me sign stated that my phone was backed up (it was not and I should have but I forgot) also stated that my phone charge port was inoperative (his charging cable was broken).
In all, the repair was fast, and the work performed was excellent. My suggestion for Lane is to relax about the passcode. I don’t expect that he would download any information or access my device to steal, but my passcode is there to protect my data for a reason. Don’t get upset over it. Stay positive when speaking to customers. I could see you were upset so I tried to make small talk. Your demeanor changed after I didn’t give up the passcode. It could have been a really good experience but you didn’t make a great first impression.”
Battery Stores
Battery Stores
Battery Stores
“Noah was extremely helpful and gave me the time of day when my car had been acting up. Definitely will come back to this O'Reilly for the good customer service!”