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March 2024 by Ale Lujan
Love the candles, can never get enough. Great customer service
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December 2023 by M. Designz
Very nice Bath n Body Works. Spacious, nice location, lots of parking, and bigger inventory than other locations. The staff is very friendly and helpful ? and you can always find good deals. Highly recommend.
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December 2023 by Cathy Moores
Very busy. The girls were very friendly and helpful.
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December 2023 by Joy Caldwell
Love the discounts. Best candles around
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August 2023 by Lloyd Wells
Love Bath & Body Works! Glad that they have extended their men's offerings! Can't wait to get some fall scents going around the house (as soon as it's not 127 degrees outside. Lol)
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March 2023 by Katrina Jackson
Great variety with frequent sales. This location has room sprays in the back. My favorite section.
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March 2023 by Gina Marie Roach
I had to exchange a foam soap that wouldn't pump properly and I couldn't locate my receipt. The staff was very helpful and accomodating
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February 2023 by David G.
I went today to buy room spray. The store itself is so over-perfumed, that there's no way to really tell what the item you're buying smells like.After trying four or five scents that smelled basically the same, because of the aforementioned over-perfumed store, I just grabbed a couple and paid and left. I hope they smell good.The staff were very helpful. That's the only reason I give it two stars.
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February 2023 by Kayla Alexander
I was confused why some items weren’t available to pick up in an online order but when I would go to the store they would be there on the shelf. I called the store in New Braunfels and spoke to a very nice lady named Evelyn!She let me know how the system worked by a set quantity online and sometimes getting a shipment in doesn’t update the website accordingly. She explained everything very patiently with me even though this time of year is the busiest for them with the huge sale going on.Evelyn was nice enough to check for me if everything I wanted was in the store so I could go to pick everything up myself instead of having it shipped. Unfortunately, there was a few items that weren’t in the store.BUT the fact that she took the time out of her busy day to check on 6 items I wanted during a huge semi annual sale right after the holidays and on a Saturday in the middle of the day was so amazing of her to do for me! Thank you for your patience with me and explaining why things aren’t available online in store for pick up even if they are there. Evelyn I hope 2023 is the best year to come for you!! Thank you for your help!!B&BW please recognize Evelyn for her dedication to great customer service, kindness and patience. I’ve worked customer service all my life and now working with patients I know how frustrating these big sales and holidays can be for the staff especially this time of year with everyone getting sick. Thank you again!! ❤️❤️ -Kayla
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January 2023 by LaToya S.
I've always purchased items from Bath and Bodyworks maybe once or twice a year when they have specific sets available that I like, and I'll stock up on. Recently, a friend of mine, purchased a candle from there and gifted it to me for Christmas. I fell in love with that scent and ever since I've been frequenting this location more often. I love the fact that they now have the app where you can get Rewards based on your purchases. Every time I have gone, I have had a pleasant experience with the employees. There was this one time a few days ago when I went and returned a candle holder that I had just purchased a few days prior to returning it. The associate who helped me was asking if I had my receipt and I did not. I figured since they have a rewards system to keep up with the customers purchases that it should show up there but according to her, it doesn't. She said she wouldn't have given me the full price for what I paid for it without the receipt. Luckily, we were able to find the purchase by using the card I paid for it with. I've never had an issue before or was ever told that before so I was a little thrown off. Instead of getting a different warmer, which was my intention when I walked in, I just had her refund me for it. Again, I have never had any issues with the employees before the other day so I will give them four stars, however, if an employee is unaware of something I'd recommend them ask another employee before telling the customer the wrong thing. In this case, I am unsure if she was correct with what she was telling me or if the lady who helped me a few weeks ago was incorrect because when I took an item back before, I was not scolded like I was when returning the candle holder.Either way, I will be returning to purchase more items in the future.
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December 2022 by Michelle
This location has a nice selection of products... suprised that bath & body works didn't do their 12 days of xmas count down like last year.
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December 2022 by Sabrina Crayton
Purchased a ton of Christmas gifts at their sale! Also got to smell some new, really interesting candle scents along with the traditional ones. There was also a super sweet, elderly lady there that helped us with all of our selections. This is a nice location.
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December 2022 by Daniel Pankratz
I bought 3 of everything, ended up with 6 of everything; because I have an addiction. I don't have money to buy food now, but my house smells delicious.
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December 2022 by Sara
Friendly employees. Smells great. Tons of products. Wish they'd bring back their gel hand sanitizers, but other than that I love this place!!!
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November 2022 by Keith Remo
This branch has a great asset named Gina who is one of the friendliest and most knowledgeable salespeople. I went looking for candles for gifts. She listened to my fragrance preferences and was able to pick out the perfect dozen that fit my desired profile.