AutoZone Auto Parts in New Braunfels is highly recommended by customers for its exceptional customer service. Staff members are consistently described as friendly, helpful, knowledgeable, kind, and polite. They are noted for going above and beyond, offering to change parts for customers, helping to correctly diagnose problems, and assisting with carrying items. Reviews highlight that the staff patiently helps those who are not vehicle-savvy, making them feel comfortable. This service allows customers to be in and out quickly, often saving them significant time and money compared to a dealership. The team provides great assistance with parts, batteries, bulbs, and other items, creating grateful, lifelong customers.
Marcus harris was an incredible employee!! He changed my tire so efficiently and was also such a nice guy!!! This is the best auto zone out there!! Will be coming back!
March 2025
Lady D, Manager & Peyton were friendly and helpful when I came by last night with my 2023 Mitsubishi Outlander. They stated my battery was ok after testing and advised I visit the dealership for possible warranty issue. JS
March 2025
Deana was a big help and went over & above on customer service. Helped me identify the bulb I needed AND offered to replace it for me…and taught me a little bit in the process! Thanks, Deana!
