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January 2024 by kitty carter
Staff is very friendly, courteous and knowledgeable and work hard to make sure your experience is great
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June 2023 by Huy Pham
Stacey the sales rep. is great, he was able to find me an 2023 BRZ with the exact specs and color that I wanted. On top of all that, I got the car at MSRP and buying process was haggle free, quick and seamless. To put in perspective, I was trying to buy a Gr86(basically the same car) from Toyota. However, the markups was $5-10k above MSRP, if I wanted a specific color I would had to work with dealership outside of TX. The Toyota sales reps. also never mention any dealership network that they might have, or even bother to go through their system to help me find what I wanted. If you are in the market for a vehicle, I would strongly recommend JK Subaru. You can expect a hassle free purchasing process, transparency, and excellent customer's support before and after purchasing your vehicle.
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June 2023 by Karima H.
I appreciate that JK Subaru is conveniently located within 5 minutes of my office. I can always count on them to get me in and out in a timely manner. Plus they offer a military discount, which is a pretty sweet deal. You can't beat JK Subaru.
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May 2023 by LaRue Rougeau
Having issue with rear hatch alarm chirping. Can’t open from inside or outside. Chirps constantly when moving car. Checked manual then called service. Lady said she’d call my husband back as I am out of state trying to help. 30 minutes went by do I called again. This lady said she’d check service dept. for someone to help. 30 more minutes go by so I call again. Explain to guy what was going on and what we were told. He checked service and since they close at 1, no one was around to help. I wish they had told me or at least let my husband know no one was available. Have had services done there with no issue but not happy with what happened today.
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April 2023 by Reyann Gonzales
Have purchased two vehicles from this location.Both times has been a smooth fast process.We had great customer service.We absolutely love their finicial advisor Geri. She provides great and personable service.
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April 2023 by heidi gaddis
BEST DEALER EVER!!! Greg Chipman was so kind and held my hand through the whole process. He was straight forward and never pressured me into anything and gave me the best price! We drove 3.5 hours with traffic to purchase this vehicle mainly for the staff and the outstanding customer service. I had been working with several other dealers and was having trouble getting the things I wanted without the people being dishonest and feeling pressured. Despite the really really long day it was TOTALLY WORTH IT. Please if your interested in buying a Subaru and want honest, great customer service drive to Nederland Texas.
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April 2023 by Melonie Valentine
Stacey helped us get into a “new to us” car today. Friendly, professional and honest. The finance manager listened, was professional and answered all of our questions. Great price and great experience! Thank you, JK Subaru!
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March 2023 by April Malain
My husband and I are previous Subaru owners and knew when the time was right we wanted to upgrade to the Ascent. We worked with Pat Smith over the course of year before we were ready to order. She was always available to answer our questions, but never pushed us into buying until we were ready. When the time came for us to order, it was a simple and smooth process. We were given a fair price working with the management team, which was exactly what we paid when it was ready to be picked up. Pat has been an asset to helping us learn all of the great features of our new Ascent! We are loving our second Subaru and would recommend this dealer to anyone.
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March 2023 by Teresa Cooley
Very nice and knowledgeable people that worked. Wanted me to leave with a new carAnd I did I love it. And the salesman Stacy knew his business and he knew how to sell a car. Would recommend this place 100% with Stacy being your salesman. You want me sorry
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February 2023 by Brittany Willcox
I just purchased my 2nd vehicle from JK Subaru. The service and staff are great! Thank you so much again Geri and Bilal for making the process easy!!!
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February 2023 by SK Alampur
5 stars for sales ((Bilal is exceptional)but i have an issue with service - my ascent received an urgent safety recall. I called and got an appointment - but I asked them to either drop me at my workplace or give me a loaner car. She said they don’t have shuttle service and they don’t have a loaner. So what am I supposed to do ? Not go to work ? After dropping the car - what do I do - wait for hours ? She couldn’t tell me how long the wait would be. More importantly there was no effortFrom her to help me out! Just left it up in the air!!! She could have at least said she would talk to the manager and get back to me !! But no such gesture! Hoping service department would improve or at least be courteous ?!
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February 2023 by Amy Grissom
Awesome dealership and service shop. Friendly, knowledgeable and as economical as it can be in these times!
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December 2022 by Jason Walter
We bought 2 cars from them in 6 months because Subaru's are great vehicles and JK is a great dealership! There was no pressure to buy nor to buy add ons. The staff is friendly and knowledgeable about the Subaru brand. We're actually thinking of buying from them again in 2023 when our oldest gets her driver's license. I highly recommend stopping in!
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November 2022 by Hector Moser
I spent the short wait for my service chatting with a salesman. Everyone was friendly and professional. Service was quick. Very happy!
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October 2022 by Joshua Viola
The saleswoman was amazing and really earned our business. They really helped me and my wife out with ordering our vehicle and helping get the finance documents completed with my crazy traveling work schedule. BUT it was all down hill from there. They delivered our brand new vehicle unwashed with the dirt lines from the protective plastic adhesive and severely over-inflated tires. After that it was hit or miss, MOSTLY MISS with their service department. After completely botching our windshield repair and refusing to fix it, we parted ways with these clowns. I would not be surprised if this dealership is out of business in the near future. Bottom line... they DO NOT take care of their customers!
