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January 2024 by Dynamis 86
I stopped by on my lunch break as I was passing through the area for work and met Antonio. He is just like me straight to the point no back and forth if I could would you shenanigans. Besides him I got to meet the managers Kyle and Jared. Between the three of them I felt like a brother or fellow coworker not just a number. They even let me take the truck home for the night to make sure I didn’t make a mistake like I did with the truck I will be trading it. The big city dealers in Austin and Houston need to take notes from these guys on how to do business.
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January 2024 by Jason Buenemann
After having an appointment for an oil change and tire rotation, it took over 1 1/2 hours to complete. Additional a recall was performed without my awareness. I would have appreciated the service manager communicating that a recall existed prior to just performing.
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November 2023 by The Warehouse: Navasota Storage
Everyone was friendly and prompt. I was in and out in a short time. Great job!
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October 2023 by Whitney V
I drove in from about 2 hours away to check out a 2023 Mustang Mach-E and fell in love, so naturally I went on with purchasing that afternoon. The entire buying process was so smooth- they answered all my dumb questions and broke things down in a simple terms that were easily understood. I never felt pressured, even during financing. After dealing with multiple dealerships in my buying search, I can confidently say that this one is a gem and well worth the drive in if you're considering it. Jimmy from sales and Kevin from finance were patient, understanding, and overall completely amazing. I can't recommend these folks enough!
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October 2023 by Mark Morrison
Lived in Houston for 10 years. The dealerships suck. I purchased from Vernon auto 10 years ago right after we arrive in Texas. I dreaded shopping for another vehicle was looking for 2 months with other dealerships in the Houston area. Not cooperative and want you to purchase their idea. I had enough quit looking. I seen a good deal on Auto Trader went to my Cap One Navigator took photos of the pre-approval sent them to Elliott Ford in Navasota, Tx. The salesman called me took my info over the phone within 5 minutes called me back and said when do you want to pick the car up. We drove to the dealership and 15 minutes later walked out with the salesman and got in the car drove home! Now Elliott Ford has a customer as long as they make the car buying that easy I am all in. BEST DAMN SERVICE IN TEXAS!
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July 2023 by Landon Fragstein
Their service department is a joke. I brought my 2021 Ford ranger and 30,000 mile maintenance service and inspection.With my trucks maintenance book in hand, I went over with the service writer everything I wanted done and inspected on my truck. After having my truck from open to close, they wasted entire day. The only thing they accomplished was rotating my tires. Their service team are nothing more than tire and lube techs. They don’t understand or have the knowledge of doing basic maintenance service or inspections outside of changing oil & tires. Their technician told me that they were unable to perform the other task and I would need to take it somewhere else. Their service writer should’ve told me this before hand instead of wasting entire day so I could take the truck somewhere else. They tell me the transmission is sealed and cannot be inspected or serviced & the fluid level can’t even be checked, that there is no way to check the transmission fluid. Yet the service manual for my truck states this should be done at 30,000 mile interval and Ford sells a service kit with fuild, trans filter and a special tool required to do so. so how is it that this truck is unserviceable and you’re unable to check the fluid levels when ford sells a kit to do just that and the maintenance booklet calls for this procedure to be done. Among all the other things on the list were not accomplished as well because they don’t have the skill set to do so.
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July 2023 by Robert Sotomayor
This car dealership was the best place that i have ever purchased a vehicle! Very nice and easy people who know their jobs, and do them right. Couldn't ask for better.
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July 2023 by Google user
Their service department is a joke. I brought my 2021 Ford ranger and 30,000 mile maintenance service and inspection. With my trucks maintenance book in hand, I went over with the service writer everything I wanted done and inspected on my truck. After having my truck from open to close, they wasted entire day. The only thing they accomplished was rotating my tires. Their service team are nothing more than tire and lube techs. They don’t understand or have the knowledge of doing basic maintenance service or inspections outside of changing oil \u0026 tires. Their technician told me that they were unable to perform the other task and I would need to take it somewhere else. Their service writer should’ve told me this before hand instead of wasting entire day so I could take the truck somewhere else. They tell me the transmission is sealed and cannot be inspected or serviced \u0026 the fluid level can’t even be checked, that there is no way to check the transmission fluid. Yet the service manual for my truck states this should be done at 30,000 mile interval and Ford sells a service kit with fuild, trans filter and a special tool required to do so. so how is it that this truck is unserviceable and you’re unable to check the fluid levels when ford sells a kit to do just that and the maintenance booklet calls for this procedure to be done. Among all the other things on the list were not accomplished as well because they don’t have the skill set to do so.
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June 2023 by Bryan Self
Wonderful experience and everyone was so friendly and helpful. My Salesman Terrance went above and beyond to make sure everything was perfect with my transaction. Highly recommend this dealership!!
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May 2023 by John Gibson
First off my son and I drove to the dealership in 2008 thinking that with a small town dealership we would get good customer service.I was home on leave from Saudi Arabia and was going to pay cash for a new pickup truck, the sales guys that came out to the lot acted like he weren’t even interested in helping us, so I told my son lets go they are obviously not interested in our business.Fast forward to 2033 my wife and I purchased a home in Navasota and recently moved here, I noticed that the dealership built a new facility next to the previous location, so I thought new facility possibly new owners new crew, wrong.I called last week about getting a front break job done my ford truck, the service guy said that they had pickup and drop off service which I thought was an improvement, the service rep said that the girl would call me for the time for pickup, this was on Wednesday, I hadn’t heard from anyone, Thursday, Friday so Monday I drove over to the dealership to check on the pickup time for Tuesday which is when the appointment was for, they picked up my truck Tuesday morning and said that I should have it back by the evening, Tuesday evening no show no call.Wednesday morning I called to get the status on my truck, I was informed that they haven’t even started on it, I told them to bring my truck back to me immediately, not a place I will be dealing with or recommending to anyone, big disappointment, I sure had my hopes up, maybe they should have left the old habits at their old facility.
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May 2023 by Farooq Mohammed
Very pleased with the transaction, decided on the price on the truck before visiting the dealership and was not surprised with any additional charges when signing. Kevin and Cuz were a pleasure to work with and couldnt have been any more professional and friendly. Keep up the good work!
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May 2023 by MartyG
Drove three hours from Garland, TX to Elliott Team Ford to buy a used vehicle. Working with Jimmy and Jared was a pleasant experience and I would not hesitate to recommend them to family. I walked away with a good working truck at an even better price. Don't wait... Come see the folks at Elliott Team Ford!
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May 2023 by holly Campbell
Wonderful experience and I live 5 hours away from them! Terrance was a huge help and I got my Bronco just a few days after they received it. And they deliver!!!! Highly recommend!
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March 2023 by Andrea K
Called to schedule a recall on my car and was pleasantly surprised when they said they would pick my car up, leave me a vehicle to drive and pick it back up! Service team is always super helpful, knowledgeable and provide quick service! Thanks Team Ford!
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February 2023 by Ronald Wills
It was a great and efficient experience. Terrance was easy to work with and a straight shooter. The Finance Mgr, Kevin was very nice and did not try to push any additional adds on me. They gave me a good deal, I worked with them remotely. Overall great experience and I will buy from them again.
