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December 2023 by Linda G.
Chad on the Internet team offered us less than half of the Kelly Blue Book value for the car we tried to sell them. Then he got indignant when I called him out for being unfair. Refused to buy the car at that point saying they wanted everyone to be happy. That's complete BS of course. Do not recommend doing business with their internet team!
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November 2023 by Judy Ehrke
Rex Perry Autoplex is the greatest company and everyone went out of their way to make a difficult journey into a wonderful experience. Art, Vince and Phil went way beyond the “call of duty “ to get my new Buick Enclave Avenir sold and delivered to me in Brownwood, Texas! You are all the best!
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October 2023 by Dexter Bluford
Our experience with Rex Perry has been amazing. The staff went above and beyond to get us in our vehicle. They were very attentive to our needs and was willing to answer any questions we had. I highly recommend Rex Perry to anyone who want to deal with good, honest salesmen and staff. I will never shop for a vehicle anywhere else.
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September 2023 by James Schroeder
We were well taken care of while visiting both the service and sales department. Found a great car to replace a previous purchase from Rex Perry Auto. Very smooth transaction. They even went above and beyond to make sure we were happy. Thanks Guys!
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September 2023 by Gina Nutt
Lupe was my Salesperson and he was very personable and helpful. Very patient and polite young man. He made the process smooth and easy. The financer was also quick and to the point, extremely nice and forthright. Made my purchase experience a good one.
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September 2023 by Rick Brewster
I had a fantastic experience at Rex Perry Automotive while purchasing my GMC Canyon AT4X. The service was truly exceptional from start to finish. The staff was knowledgeable, patient, and went above and beyond to ensure I got the perfect vehicle for my needs. I was impressed with their transparency and honesty throughout the process. The GMC Canyon AT4X has been a dream to drive, and I owe it all to the wonderful team at Rex Perry Automotive. I highly recommend them for anyone in search of a great car-buying experience. Thank you, Rex Perry Automotive!
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September 2023 by Heather Rhoden
Service department was awful. I had a service appointment for Monday afternoon. They didn’t get to it until Tuesday before they closed to figure out what was even wrong. They have no communication. I called and called, left voicemails. It’s impossible to talk to the service advisor unless he decides to call you back. Then after they put in a new battery and replaced the belt (that took 3 days) they said the check engine light was on and they could replace the part for that issue. I was told it would be ready Friday afternoon. Here comes Friday and I’ve texted and called and of course no one responds. I had to show up to talk to a service advisor and amazingly my car was ready within 10 minutes. I’ve now been home 20 minutes and my check engine light is now on. $750 later and it’s apparently still not fixed. Won’t be going back. For service or for a new car. I’m very understanding of you can simply communicate with me. But now not only did I have to go above and beyond to simply talk to someone, but I’ve paid a lot of money for my car to not be completely fixed.
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September 2023 by Heather Murphy
We are return customers of Blake Bell’s. We purchased a 2020 Yukon from him and now a 2023 Yukon 4WD. He is always available to answer questions. Great customer service all-around here.
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September 2023 by Leah Russell
I am a returning customer for a reason. They treated me like family. They really listened to my story, and found the deal that worked perfectly for me! Kind, polite, and very tolerant of my disorganization! Lupe, Sean, and Enos, thank you so much for spending your Saturday (ON A HOLIDAY WEEKEND!) to make a strangers life better?
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September 2023 by Jeni Long
I recently purchased a Hyundai Santa Fe from Rex Perry Autoplex for my 18-year-old college-bound daughter, and I couldn't be more impressed with the process. From start to finish, General Manager Art Rodriguez and Sales Associate Vince Beard made this remote car-buying experience exceptional.Despite never setting foot on the dealership lot, Art Rodriguez and Vince Beard went above and beyond to meet our needs. Over the phone, Art's professionalism and attention to detail ensured that the Hyundai Santa Fe would be a perfect fit for my daughter's college journey. Vince, equally knowledgeable, patiently guided us through the vehicle's features, making sure we were comfortable despite not physically seeing the car.The Hyundai Santa Fe's safety features, comfort, and style were well-represented in the options presented to us. Despite not physically inspecting the vehicle, we felt confident in our choice, thanks to the Autoplex's transparent pricing and the comprehensive information provided by the team.This unique purchasing process was streamlined and efficient, thanks to the dedication of the Rex Perry Autoplex team. Their commitment to customer satisfaction shines through, even when the experience is entirely remote. The Hyundai Santa Fe arrived exactly as described, and my daughter is thrilled with her new vehicle.
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September 2023 by Toni Terrett
If something sounds too good to be true, it probably is. The salesperson Justin was excellent and I was really looking forward to sealing the deal until the price of the SUV came back at more than $10k than what was listed on a website. I had previously confirmed that the modest price tag was correct due to "dings" in the vehicle body. The manager said that the internet price was a mistake....if I'd known that upfront, I would not have wasted my time traveling to the dealership.
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August 2023 by Jason M.
DO NOT BUY A VEHICLE FROM THIS DEALERSHIP. I am SO SORRY I EVER BOUGHT A VEHICLE HERE.The sales and finance people were OK but the service department is a NIGHTMARE to deal with. Unless you want to wait 2 hours when you get there first thing Saturday morning for an oil change. Also, I had a HORRIBLE experience today when I brought in the car to see if my tire was covered under warranty. I brought it in at 8 am when they opened and the "service zombie" tells us it may be later in the morning before we could get an answer. We said fine. What he didn't tell us was that there were several people ahead of us and that it would take 5 1/2 hours to get an answer, which was no. He didn't tell us there was only one service tech on duty and that it would take that long. We came back at 9 am after calling Hyundai because they told us we would be refused. I asked for the keys and the "service zombie" tells us it won't be much longer and to leave the car there. I call 3 1/2 HOURS later at 12:30 and I can't get through to the service department so I have to give the dealership receptionist a message and she seems a.little annoyed that I called twice. He finally calls me back at 12:55 and says we can have an answer by 1:30. He calls at 1:30, 5.5 hours after we had come in the first time and says the answer is no. I chewed him out on the phone and said I was coming to get my car and when I got there he said I would need to wait and sign something before he would give me back the keys. He made me wait again. I have never had such HORRIBLE CUSTOMER SERVICE in my life. They need to fire him or he needs to retire because he doesn't know how to deal with people. I had to raise my voice just to get him.to give me the paper he insisted I sign after having waited half a day. Then I had to find a tire place that was open to get a new tire.
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July 2023 by Sara Williams
Lupe Gaona has been great twice now for our family. We purchased with him in June and again in July! He is such a nice man and easy to work with. Rex Perry gets you taken care of quickly. We had a great experience.
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July 2023 by Liz Beaird
Our 3rd trip back to Rex Perry! It’s a pleasure doing business with them! Everyone is so nice and cares about you! Our salesman, Kyle Noland is priceless! If you haven’t visited this dealership, you should next time you need a vehicle!
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July 2023 by Susan
Kyle Noland was awesome. I'm so glad that he was my sales rep when I went to buy a car from Rex Perry Autoplex. I'm looking forward to seeing him, again, when I'm ready to buy another vehicle. :-)
