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February 2024 by Rodney Hendricks
For some unknown reason (unknown because you can never get a phone number to people who know things) the ATM at this location is unusable ALL of the time. I just went by and the slot for inserting your card into the ATM has been pushed a foot into the depths of the machine. You cannot use this ATM and this exact situation happens all of the time. Now I had to drive to the other ATM near the main st square and find out that it closes permanently on match 8th 2024. I cannot be put into a position where I need access to cash but won’t because whoever keeps messing up the ATM isn’t getting fired. Looks like imma switch to CBTx
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February 2024 by Evelyn Taylor
The customer service was great,I would return to Regions in the near future
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December 2023 by Joe Norsworthy
The Banker I talked to was very inquisitive and respectful. All of the ladies there are very caring and supportive
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September 2023 by Abbie Marsh
Austin helped me open an account and was just the best. he was very sweet, answered all my questions and made sure I was getting what i need.
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September 2023 by Courtney
Never answer the phone in a timely manner
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August 2023 by B
They work quickly and efficiently to help me with my banking.
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October 2022 by S B
A friend recommended this bank branch to me. The whole staff was friendly and has been any time I am in the bank. As a new member of Regions, when I have questions I call or go to the bank. My questions get answered, I had help setting up what I wanted, no problems. Would I tell someone about this bank and recommend it? YES!
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July 2021 by Jovan Grujic
The worst bank in Nacogdoches hands down. Do yourself a favor and stay clear of this place. Front staff provides very poor (borderline rude) service and displays a significant lack of knowledge of their job. They also advertise services they cannot provide. The one on Main St is not much better either. Not sure how their other locations are. All in all, I will never be coming back again. And I recommend you don’t either.
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March 2021 by J G
Horrible place to bank...heavy set girl teller with glasses unintelligent,,uncaring, no sense of urgency. Branch Mgr is weak and allows the dishonest fat girl run the show is unable to stand up to her
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August 2020 by missi sommerfield
The staff here went above and beyond for us. They worked on a problem that we had with Western Union that was not their fault or problem even after hours until it was fixed. Highly recommend
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June 2020 by Steve Bell
Impossible online assistance. Hold time over ten minutes and the number listed is only for online.
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January 2020 by Dorothy Whiddon
I have never had a problem of any kind. I get professional, courteous and accurate service here.
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September 2019 by Power Lotuss
Account got an overdraft fee when i didnt ask for those protection fees! Called customer service ROBIN was helpful until i explained my situation telling her that, that extra overdraft was going to take all my check Friday she kept asking me what did I want her to do to help I don't know because I didn't know what could be done. Yes I got frustrated because she kept saying the same thing over and over she puts me on hold for 10mins then hangs up on me ! I wish I knew her last name I'd call back
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May 2017 by Chris Stout
They will steal your money by signing you up for account benefits you did not ask for. I was charged for services I told them I specifically did not want. Very poor customer service. DO NOT PUT YOUR MONEY IN THIS BANK.
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March 2017 by Steph Martin
Very poor front staff.