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July 2024 by Daniel Vargas
Service and staff were great. I received calls with updates throughout the day as well explaining the problems and estimated time of completion.
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July 2024 by Kimberly Colvin
Terrible experience with National Automotive Service Center in nacogdoches on University Drive. I urge others to be cautious and consider these actions before entrusting them with your property.
Approximately two months ago, I entrusted my vehicle to the National Automotive Service Center for repairs for a sound coming from engine. I was quoted $2,743 and then gave the okay to go ahead with repairs. They were the only ones I called with availability.
On 6/25/24, I observed my vehicle parked at Fuzzy's Taco Shop on North Street. I saw the mechanic I previously seen at the service center sitting at the bar, where he was drinking. Upon inspecting my vehicle I discovered vapes and opened vape packages that were not there previously and keys left inside.
I confronted the mechanic, instructing him to return my vehicle to the shop, because I didn’t authorize the shop to use my vehicle for these purposes. Video evidence of him stating he knew what he was doing and it was illegal. I then reported the incident to higher management (Justin) who initially claimed that the vehicle was being test-driven. I explained that this was not the case, as the vehicle was at the bar with the mechanic. Which by his facial expression, didn’t seem like the first time he’d known of this. But first time he got caught by customer. The manager then admitted that he had permitted the mechanic to take my vehicle to his home for lunch. Video evidence of that.
The manager advised me to return later to speak with the owner. Both the owner and manager repeatedly (on video) justified their actions by stating that it was common practice for employees to use customers vehicles to run personal errands and obtain lunch.
They additionally cracked the coolant case in my vehicle and engine light is on - that was not broken or on beforehand. I did instruct them to not touch my vehicle anymore. I did not trust them and was going to speak with lawyer. (So my vehicle Is no longer under warranty with me doing so).
National Automotive also added an additional $300 + fee for machine shop which I was not aware of. Stated they fired employee responsible for incident. At first they did not offer any compensation for my bill for their employees misconduct. Then today (6/28/24) upon speaking with Erin Bailey (Owner) she offered a $100 sfa student discount off my bill and that to them was a satisfactory resolution … because if I didn’t pay the $2,961 after 30 days they’d began process of owning my vehicle.
I have been taken advantage of for their negligence and unprofessional behavior. All I have received was attitude from Manager and Owner while handling this. Owner stated she is more concerned with paying her employees then honorably making this right. An employee at Fuzzy's Taco Shop confirmed that the mechanic, Rick Goehry, has been seen on multiple occasions using customers vehicles to visit the bar while on duty.
I paid $2,961 to National Automotive for their employee to be intoxicated while joy riding in my property (no telling how many times) while “out for a test drive.” But apparently is justifiable because my car no longer makes a noise.
Such poor handling from this shop and I urge everyone to not do business here.
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July 2024 by Kori Marie
Bad look when your mechanic is using customers vehicles to go drink himself a beer at the local bar.. .
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April 2024 by Emily White
I don't usually leave reviews for places, but the guys at National Automotive have never let me down! I've taken my cars to them any time I have an issue that we can't handle at home. They're honest, have fair prices, and get the job done. I've never felt taken advantage of, and they take the time to explain things to me without making me feel like a dummy. 5 stars!
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March 2024 by Bill McRae
Once they figured out the problem it got fixed.
Nice people
Job cost right at my home mechanic estimate.
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February 2024 by Cody
Allegedly changed several gaskets for me about a year ago as well as installing a new radiator. Radiator is already leaking. Several of the gaskets were not changed at all (and I was charged for them) and when I got my truck back, it had almost no oil in it at all, and they tried to convince me that it actually only needed 7 pounds of pressure with a couple quarts to work fine. Simply added oil and the pressure jumped back up to where it should've been. Made it a quarter mile down the road and the truck sprung all kinds of codes because the spark plug wires weren't even reconnected on 2 of the 8 plugs. Also had personal belongings go missing out of my vehicle. DO NOT RECOMMEND
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January 2024 by Dustin Steinbach
Awesome guys to work with. Great service!
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January 2024 by Troy Lagrotteria
Great diagnostics and repairs. Fast, friendly service.
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November 2023 by Anthony Robertson
Best in East Tx, very efficient and through, always get the job done!
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November 2023 by Renee Fain
As a college student it’s hard to find a mechanic that doesn’t make you feel overwhelmed or try to take advantage of you. These guys listened to everything I had to say and helped diagnose my car with urgent issues that I didn’t realize were urgent. Thank you guys for being so patient with me and getting everything done efficiently. Will definitely be returning here!
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November 2023 by Ann Youngblood
These folks changed my valve cover gaskets on my 2005 Ford Explorer. When they reassembled the valve covers, they pinched some wires in the cover. My vehicle would not quit going into failsafe mode. I took it back once by wrecker and once barely got it to the shop before it died. I had never even heard of this mode before they worked on it. They spliced the wires back together instead of replacing them. Almost a year to the date the valve cover gaskets started leaking. They had stripped the bolt on the back right cover. The one they had pinched the wires in. In a week it leaked 3 1/3 quarts of oil and blew my engine. I no longer do business with them and recommend to everyone I know not to either.
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October 2023 by Anita Kay
Great service and advice
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October 2023 by Michael Burgin
There The Best in Nacogdoches
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October 2023 by Clermont Bjornson
Employee at counter was threatening to beat me up work was not Pradhan properly
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October 2023 by Joella Harrison
Great service and friendly staff
