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February 2024 by Malisa Childress
Great staff very helpful ☺️
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February 2024 by Javier Rodriguez De La Cruz
A very good super market
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January 2024 by Gary Bryan
Very expensive
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December 2023 by Heather M
Always clean and well organized. Can't beat the savings!
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November 2023 by Roshan Shushtari
My complaint is not about the store. I love Kroger's & the wonderful deals & quality I can get there, but tonight we bought Kroger Deluxe Spumoni ice cream. The chocolate is good, but the cherry part is very artificial tasting & the pistachio has no flavor & no nuts. Very disappointed.
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September 2023 by lee mcdowell
Great neighborhood market. James in meat dept is outstanding. Jesse at checkout is outstanding.Great prices. Great savings. Got 300 gas points for buying $50 or more this Friday.Can't beat these people or this place.
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September 2023 by Keith Dovers
This place is disgusting and dirty! Does the management not have anyone to clean the bathrooms? But again most places in Nac are disgusting and dirty.
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August 2023 by Courtney Butler
My favorite grocery store in Nac! It might be smaller than many of the others, but they're always stocked well, organized, and have the friendliest staff. When I pick up orders, they're always correct at this location!
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August 2023 by Jason Massey
This is the comment I sent to Kroger. My wife and I visited the store on University Drive in Nacogdoches, TX on August 20 at 4:30 pm to make a return. We were told by "Ray Ray" that the cashier on aisle 3 could help us. We went to aisle 3 and she pointed to the booth which was closed. I told her we were told by Ray Ray, who was at the self checkout aisle that, that she could help us. Then she sent us to aisle 1 after picking up the phone briefly. Then the cashier at aisle 1 didn't know how to do a return and called Ray Ray over there. I tried to tell Ray Ray that he had sent us to someone who didn't know how to do a return. I was just trying to tell him that he shouldn't tell someone that unless he knew they could do a return. He totally ignored me when I was trying to tell him about this and just tried to solve the problem and get us out of the store quickly. I could tell he didn't want to hear about it. I work at a store and if I give someone the wrong information I at least apologize. Considering the fact that y'all hire young people, you need to teach them some communication skills and that they need to listen to criticism even if they don't like it. I don't really want to go back to that store because of that experience. You guys do have competition and also the fact that the only guy there who knew how to do returns only reluctantly helped after we had been to two other people shows that you have a lack of training in that location. My wife also told me that he didn't scan one of the items so she has to go back to the store. He was in a rush to get us out of the store and had an attitude. That's why he made that mistake and I don't appreciate it. You need to train your employees that they need to find the answer to a question or find someone who does and take the time to do it. They need to admit to the customer they need help and even leave their post to find someone if necessary. I often see them standing around at the other Kroger, just joking and laughing with each other and not even opening up lanes when it gets busy and there's a long line. You really need to hire better workers ,communicators with more maturity. I spend a lot of money at your store and WalMart is starting to look pretty good right now. Also, you might look into the source of your avocados because yours always go from green straight to rotten after I have them at home while WalMarts avocados seem to ripen perfectly. I would actually rather go to an HEB but there is not one in this town. Really getting fed up with your employees and their lack of customer service
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August 2023 by Bella Assertive
If you have to return something later, never shop any keoger. Both places in Nac are awful.
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August 2023 by Jason M.
My wife and I visited the store on University Drive in Nacogdoches, TX on August 20 at 4:30 pm to make a return. We were told by "Ray Ray" that the cashier on aisle 3 could help us. We went to aisle 3 and she pointed to the booth which was closed. I told her we were told by Ray Ray, who was at the self checkout aisle that, that she could help us. Then she sent us to aisle 1 after picking up the phone briefly. Then the cashier at aisle 1 didn't know how to do a return and called Ray Ray over there. I tried to tell Ray Ray that he had sent us to someone who didn't know how to do a return. I was just trying to tell him that he shouldn't tell someone that unless he knew they could do a return. He totally ignored me when I was trying to tell him about this and just tried to solve the problem and get us out of the store quickly. I could tell he didn't want to hear about it. I work at a store and if I give someone the wrong information I at least apologize. Considering the fact that y'all hire young people, you need to teach them some communication skills and that they need to listen to criticism even if they don't like it. I don't really want to go back to that store because of that experience. You guys do have competition and also the fact that the only guy there who knew how to do returns only reluctantly helped after we had been to two other people shows that you have a lack of training in that location. My wife also told me that he didn't scan one of the items so she has to go back to the store. He was in a rush to get us out of the store and had an attitude. That's why he made that mistake and I don't appreciate it. You need to train your employees that they need to find the answer to a question or find someone who does and take the time to do it. They need to admit to the customer they need help and even leave their post to find someone if necessary. I often see them standing around at the other Kroger, just joking and laughing with each other and not even opening up lanes when it gets busy and there's a long line. You really need to hire better workers ,communicators with more maturity. I spend a lot of money at your store and WalMart is starting to look pretty good right now. Also, you might look into the source of your avocados because yours always go from green straight to rotten after I have them at home while WalMarts avocados seem to ripen perfectly. I would actually rather go to an HEB but there is not one in this town. Really getting fed up with your employees and their lack of customer service
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August 2023 by Quinn Briggs
Not having cashier's make this place trashy. I had to spend 3 times as long putting my 1 dollar bills through the stupid robot because Kroger is to cheap to hire a cashier when there were 3 "cashiers" at the self check out.
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July 2023 by Kimberly Cobb
I have noticed that in the evenings… the service and the employee’s attitude changes at the Kroger on university.. I’ve noticed this for awhile and tonight I was there about 5:30. I walked in and one of the ladies that gathers the groceries for p/u was cursing and one of the managers was yelling back at her. I noticed that there was one checkout lane open and no employee around to checkout customers. I went to the self-checkout and a nice young man came over to help with the purchase of a bottle of wine. He was the only employee that took notice of customers. There were 6 employees standing in front of the customer service area being loud and cutting up. One of employees was a manager. As I left to exit the store, I noticed a lady that had gone through theOne lane that was open for checkout. Her groceries were half bagged and she was bagging the rest of them herself. No one was there to finish bagging her groceries and put in the buggy for her. The same 6 employees still standing in the same spot being loud and cutting up. I have stood for several mins being the only customer at the self-checkout waiting for an employee to ID me for a bottle of wine while employees stood around goofing off. I have become irritated many times trying to get help or checked out.I’ve asked the bakery dept for help with items that the Kroger on North St normally have on hand. I get told to either go buy it there or if they had more help, the selection would be better.It’s not always been a bad experience shopping at the Kroger on University. But I noticed for several months that I have seen a decline in customer service and employee work ethics. I prefer to shop at the Kroger on University, b/c I do not like getting in and out of the parking lot on North St.
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July 2023 by taylor Carranza
The worst Kroger I have ever been to. I really get the vibe that it is a dying store. It just needs to go ahead and close. IF IT IS ON SALE THEY WONT HAVE IT! When I walked in today a wave of heat hit me. It was so hot and unbearable, really makes you get in and out, with no time to spend extra $ looking around. ALL OF THE PRODUCE WAS MOLDY! I picked up strawberries, onions, tomatoes, and they all had mold. The meat section wasn’t any better, no selection, every thing is always sold out. The COVID excuse is over, actually stock. The people saying it is always stocked have not been there recently. FYI after about noon you are expected to check yourself out. While you are checking yourself out, check the dates on your items, i almost always find something out of date.
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July 2023 by Ghee the crafty Grandma
Easy in and out trip. Employees were very helpful and friendly. Easy self check out which helps make the trip faster.Best part no waiting.