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April 2024 by Paul LeBlanc
Poor parts service. On hold forever then just hang up when trying to call back.
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December 2023 by Briana S.
Typically never had a problem with their customer service or making an appointment over the phone but my last two appointments were over the course of the last 3 months have gone way down hill. First it started with getting new tires, as I'm making my appointment he says they would have to order the set I said no problem I can make it a few days out. Come appointment time I go to drop my car off and they inform me they had no tires for my car and the man misquoted me also. So I brush it off and let them do their work. Now the most recent appointment I had my check engine light flashing and called while it was flashing to see if I could get the code read, was told they're closing soon and can't so I made an appointment for the soonest available. Come that appointment day they look at me like I'm crazy saying I don't have an appointment and try to send me away and ignore me. After saying what happened they still didn't believe me but took the car anyways. Called hours later saying it needed a grocery list of parts trying to pressure me to spend well over 1000. Will never be back there again. I hope they fix whatever problems they are having
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November 2022 by Whitson K.
Rainy Saturday morning. Running errands and my check engine light turns on. We have an F350 DRW. Pull into the shop, does not look busy at all, service guys were milling around the office (no customers inside). Asked if I needed help. I explained my situation, could they look at it and tell me what is wrong. "Nope. Too busy. Schedule it to come in next week in two or three days."I have a Premium Service package through FORD. I have owned three Super Duty trucks since 2018. No, I did not buy them in Nacogdoches as we don't live there full time. This will not be my only review.Why not say something like, we are pretty busy right now, but if you can wait a short time, we can at least plug it in and see what is wrong and go from there.That's exactly what AUTOZONE did three doors down.
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April 2022 by Alyssa B.
My brother purchased a Jeep Wrangler (his second car to buy from them in 6 months, he's a repeat customer) with the "Blue Certified Pre-Owned Warranty" that has a leaky hardtop. He was told to take it back in to be fixed. When it was picked up it was still wet. If it was "fixed" then they would have completed a water test to ensure it was no longer leaking? If a test was not completed then how can you say the problem was fixed? When he asked about it he was ignored by his salesperson over a period of several days. Then the service manager had the audacity to try and gaslight him because he is young and say "You shouldn't have bought a used Jeep if you didn't want it to leak" "We aren't fixing a $3000 problem" and "Oh well, when I bought a new Jeep it leaked, it's part of having a Jeep"??? I'm so confused because when they were selling him the Jeep with a "Blue Certified Pre-Owned Warranty" they acted like that meant something. They clearly don't stand by what they are selling you if that's how they talk about a vehicle less than a month after it's sold.
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April 2022 by Goldy M.
My son purchased a Jeep Wrangler with the Blue Certified Pre-Owned Warranty" that has a leaky hardtop. Never mind they were asked if it leaked before it was bought. Was told to take it back in to be fixed. When it was picked up it was still wet. Pam at the body shop said it was because they don't clean them up. I have worked in Sales and Service on Ford, Chrysler, Dodge, Jeep, Chevrolet, Cadillac, and most recently Audi's. Never heard a customer told we don't clean up water. She was asked how do they water test it to see if it was still leaking after the repair was made, if you don't clean it up after a repair. Very strange. Doesn't make much sense to me. Needless to say it was still leaking. Fast forward....Tipton Ford agrees to REALLY fix it this time. A rental car was supposed to be set up so the repair could be completed properly. Said would be contacted. Having been reaching out since Monday, it's THURSDAY. Can't get a return call or TEXT. ZERO communication. Actually, worse than zero. Zero would be no communication, but what they've done is just tell you what they will do then don't call you back and don't schedule it. Salesman stopped answering the phone. Manager said had to talk to the salesman. Service department said "You DID buy a Jeep from a Ford dealership ". Complete lack of service after the sale. No respect for people's time as they try to get a repair done on a vehicle they just bought. Service after the sale tells you everything you need to know about a dealership. This is a much different place than many remember including myself. A Sales Manager would've NEVER turned an upset customer that was getting the run around back to the salesperson when Margie Tipton was still around, I promise you. Absolutely would not recommend.
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February 2021 by James A.
Let me first say that I normally refer to car "Dealerships" as "Stealerships". I am in the military and have been stationed throughout the U.S. and I have to say the service department at Tipton Ford is best that I have ever experienced. Their customer service, no BS approach, willingness to explore options with customers is absolutely second to none. They have worked on our Ford Escape and Ford F-250 Super Duty numerous times and we have been pleased each and every time. I highly recommend you give these professional a chance to make you a happy customer as well! Oh and keep that business local!
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January 2020 by Susie Edge
I bought a Ford Explorer at Tipton Ford last week and I love it. The sales staff was awesome. Everyone was friendly and helpful and answered all of my questions. This was my second purchase from Tipton and I highly recommend them.
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January 2020 by Aaron Jobe
Best customer service in Nacogdoches hands down! Dealing with Jeremy and Alana is always an absolute pleasure!
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January 2020 by Jeremy Terrell
Great customer service, comfortable waiting room and great snacks and drinks, all complimentary
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August 2018 by Jessica Zimmermann
Thank you thank you thank you!
