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July 2024 by Jim Cain
As a regular customer, I have been very pleased with the service in the general store. I would particularly like to recognize Manager Steve Story and the Operation Managers Darian, Theresa, and Judi for their friendliness, store knowledge, and helpfulness.
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June 2024 by Rodney Hendricks
This pharmacy does not care about you, your health, or your money. I called their pharmacy today and spent 30 minutes on hold without being answered. So I called their store front of house manager and asked them to communicate with the pharmacy to pick up the phone. The manager transferred me to the Pharmacy and a moment later my call was intentionally disconnected. Upon attempting to recontact the manager, someone answered the phone and then hung up without saying anything. Do not get medication from this pharmacy.
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June 2024 by Kelly Hill
Amazing and exceptional staff and service.
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May 2024 by nancy kohn
I waited a week to pick up prescriptions due to constant issues of not all are filled when I get there. Today I go to get prescriptions ask them to be sure I have them all. Get home which is 30 minutes away. I notice a prescription is missing. I call and the person on the phone cannot answer basic questions. Finally she agrees they have the medication but did not fill it. No reason why. 30 minutes later I get a message it is filled. Now I must go back again. This seems to be a constant issue. Who manages this pharmacy? Are they employed by CVS? I have had it. Kroger is not any better..
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March 2024 by Aubrey Fountain
The pharmacy staff are completly incompetent and rude eventhough each time I have had an issue, and it has been a lot, it has been a mess up on their end. If it werent for the fact that this is the only CVS in Nac I would go somewhere else. Leeane is the one who I had to deal with today and well just read the other reviews to find out how rude she is.
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January 2024 by Robert Garlington
This place is terrible. They have messed up prescriptions numerous times. They always have staffing problems and someone complaining when in the store. I called the corporate office complaining and nothing has changed. Moved to Wal Mart and they are great.
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January 2024 by Megs S
I called CVS pharmacy, to clarify a medication. Spoke to Jennifer from pharmacy center about my script. She answered my phone call in a rudely matter. Tried to speak to her about a script I needed completed, she was rude through the whole process, asked to speak to someone else. There is no need to get feisty over a phone call.
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November 2023 by Kathy S.
I as someone who has worked in healthcare well over 30 years, and am from the Nacogdoches area received a horrible experience with the Pharmacy Manager LeeAnn Logan. I do not typically use Yelp until I have a truly bad experience which has been less than 5 times in my entire adult life and this is the only Pharmacy review I have ever given. I don't usually use CVS but Walgreens who I have used for years was out of stock and on back order with my pain medicine that I have been taking for a bad leg injury I sustained 15 years ago. So I called to see if CVS had it in stock and they did, so I had my Dr to send it to CVS instead. I then received a call from the Pharmacy Manager who proceeded to ask me questions which I answered but she proceeded to ask me when the last time I saw this Dr was and that they had my address still in Pasadena (which I did use to live while working at Houston Methodist)and the Dr himself is out of Houston area as well because I never changed Drs for 15 years. I became Hesitant and cautious because the Manager made me feel as though I had done something wrong and I had never been made to feel this way before by a pharmacy . I told her that she was basically making me feel like a criminal and that she was being rude and she abruptly said No I was not no, you have a goooood day. I told her would never use this Pharmacy again for the way I was treated and made to feel. I do understand she has a license and must follow rules but there could have been a better way to deal with your customers and there is a reason I go to the Dr I do. he is a Pain Specialist who is also over the Physical Rehabilitation Center for Houston Methodist in Baytown, Tx. I worked for Houston Methodist in both Baytown and Houston Downtown for a total of 11 years. I have NEVER been made to feel the way I was by this Pharmacy Manager. I must say if she handles her customers this way I can only imagine how she treats and handles her Employees. She did provide her License# 41238 LeeAnn Logan CVS Nacogdoches TX. It seems the was ALL she cared about was protecting her license. She did not seem to care how she made me feel at all. SHE HAS ABSOLUTELY NO PEOPLE SKILLS and lacks or just does not care about the customers that keep her store operating. Lacks Empathy and any kind of Emotional Intelligence! Send this Pharmacy Manager back to school! Horrible!
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October 2023 by Dawn Cooper Bishop
Wanted to ask a Person a question. The prompts never let you get a real person. Then I read these reviews. Thanks guys. I will run elsewhere.
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October 2023 by Makenzie Lowery
Every time I go in I have to wait at least 30+ minutes so I started going to drive thru when I went to drive thru I was “helped” by the older man who was extremely rude. He had an attitude and practically yelled at me when I couldn’t understand him and then when he said my prescription wasn’t filled I asked him how long it would take and he said an hour and then proceeds to say “you have to leave you can’t stay here” which why would I wait in drive thru for an hour anyway so then I asked him if I could get it tomorrow and would it be filled and he said yes then to double check bc they never have my stuff filled I asked again and he said yes with a rude tone so I said thank you and left to come back the next day and pick my prescription up…I got my prescription immediately and go home when I open the bag up to set my medication on the table…I realize the bottle is empty…THEY GAVE ME AN EMPTY PRESCRIPTION BOTTLE. Idk if it was that man’s way of being rude or what but I’m switching pharmacies this is the worst pharmacy with the rudest workers. Sincerely and angry FUTURE EX CUSTOMER
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October 2023 by zebrahobo99
Neil and Lauren were awesome with finding what I needed to find and on top of Neil signing us up for the cvs reward program.
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October 2023 by Shanna Beth Marie Bishop
Wanted to ask a Person a question. The prompts never let you get a real person. Then I read these reviews. Thanks guys. I will run elsewhere.
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September 2023 by Monica Ibarra
Lauren was extremely helpful and made my shopping experience great! I loved how patient caring and helpful she was despite being busy!
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August 2023 by Rhyan Roan
This is the worst pharmacy I’ve ever had the pleasure of using. I’ve been kept on hold for over 30 minutes waiting for anyone to pick up. I’ve waited in line for 45 minutes to an hour some days to pick up my meds. One pharmacist was really judgmental about prescriptions I was taking instead of helping me.
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August 2023 by Brian Davis
No one in the pharmacy has any clue. Lie about prescriptions not being sent only to them check the computer and say oh there it is... We might get to them today....