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September 2023 by Garrett Garcia
Laranda was very pleasant to work with very informative and kind, sweet as can be. I highly recommend going to see her for your banking needs!
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June 2023 by David
Love this Bank!The Best Bank in Texas!
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March 2023 by Randy H.
I've been banking at CBTx for over 20 years with both business and personal accounts. I moved from a large brand name bank and have been really happy with the choice. Recently, I needed to secure financing for a complete new heating/cooling system in our home. Nicole worked tirelessly after hours and on the weekend to keep me updated and to make sure the funding was secured before the install was completed. I use the Bedford branch for regular business and they have always been very courteous and helpful
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March 2023 by Jose Esparza
Super nice people working here immediately went out of their way to help me and communicated with me exactly what we could do to solve my issue. I want to thank Ms. Ruth for being super awesome!
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January 2023 by Chris Kifer
This is a different kind of bank. I love the vision they have for customer service and intend to stay with them.
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July 2022 by Jim A.
The people are very friendly and attentive. They are willing to work with you to develop a plan that best suits your needs
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February 2022 by Emma Gonzalez
Not sure if the universal bankers who handle the handle the online resources are properly trained nor do I believe they care if they work there. When needing assistance on mobile deposit and request to speak to the supervisor. Typically you don't above someone else to get something resolved. The whole purpose we bank here and trust to put our holdings here that Cbtx would like to represent their name poorly or provide the customer services poorly. The point of this is that whoever work in that department are not all trained on the equally level as others. Two weeks ago I done a mobile deposit with same providers and followed the steps. Now their are different ways to deposit a check. But never have I had issues with mobile deposit as much as this bank. The branches and tellers inside the building who interact with customers and daily concerns are on a whole new level. They do go above and beyond. Now for the inside employees I cannot say the same. They have moved or maybe other associates moved to higher positions but whoever is in charge should know that the same level of business conducted inside the branches should be treated as well for those answering the phone calls. For insistence the call center CSR 5 level, employees being in the experts level of customer service. Now cbtx are hiring low quality or experienced employees to fill in their shoes?
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October 2020 by Kasey L.
Shout out to Mrs. Peggy & staff for always helping me when I call. (Which is more often than it should be)
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April 2020 by etexaslady
Best bank I've ever dealt with.
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December 2019 by Shannon C.
Update: I did email the person that responded to my review. He was pleasant. An old email address was connected to my account for Commercial so I didn't know until a few years later that after CBTX "closed" my account they had actually left it semi-open enough to incur fees. So for two years and counting I have incurred fees and the overdrafts associated with them. I called and was told the account never closed properly. They wanted to collect those fees. Really? He wasn't sure he was able to reverse that. Has anyone else had this problem or a similar problem with fees associated with their account? I'm thinking class-action.
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November 2019 by Lyndee Sanders
Waiting over 15 minutes with 6 cars backed up with one teller in drive through
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May 2019 by Charles Hutchison
Drive thru is a frustrating event with this fingerprint thing.
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February 2019 by Kandi F.
Incredible bank and staff! Many different account options and knowledgable employees who will guide you in the right direction.
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November 2018 by Taylor Rayborn
This is the Main bank and location for CBTx and this is the best location hands down. Their staff is always kind, ready to help and even help you after hours.
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September 2018 by Lacey B
Christa has the best customer service and is always able to help me no matter what the issue! This is the best commercial bank location.
