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April 2022 by Mark Perretta
Literally called. Said I wasn't a member at least FIVE times and that I needed a cashier's check to close on my house. The said it was fine. Girl then tells me after I walk in that I need to be a member. Thanks for wasting my time, not knowing your own policies and having terrible customer service. Truly deserving of your 3 star rating.
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January 2021 by rose littlefield 3206
Many fees. Closed account and when I called for replacement statements they wanted 25 bucks for 2 statements. Bad hours. Bad customer service.
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January 2020 by rose littlefield
Many fees. Closed account and when I called for replacement statements they wanted 25 bucks for 2 statements. Bad hours. Bad customer service.
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April 2019 by Edward Parrish Miller
Ya’ll should work on having more polite employees.
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April 2019 by Edward Miller
Ya'll should work on having more polite employees.
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July 2018 by Vanessa Svehla
I am a proud member of this bank since my dad took me here in Oct of 1995 after I left the military and moved back. Great service. Thank you.
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March 2018 by April C.
I just stood like an idiot at Citizens 1st bank in Nacogdoches for 20 minutes trying to get b******* fees waived for an unauthorized transaction. I even said I'll pay for the transaction, just waive the fees (their banks fees). Nope. Denied. Denied. Denied. My husband has used them for 15+ years. They are the most inefficient, slow, rude, outdated, bank I could ever imagine would exist. I'll take my money somewhere else. I've never once felt welcome walking into this bank. I am so happy to be leaving them.
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December 2017 by Shirley L
This is a great locally owned bank whose employees care about their customers.
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July 2017 by Stephen FarmD
Great bank to deal with!
