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“Justin and Joel did a great job on installing our new shower and flooring in our Jack and Jill bathroom. They kept us updated on the plans for each day and were very efficient.”
“Peter took great care of me and gave me an amazing deal on a TV that I’m surprising my wife with. This is the best place to shop if you want a great deal and to be treated fairly!”
“This review is about Riley and Derek from the Wylie TX store.
I was looking for a riding lawn mower. I know I wanted good quality and a good price. Riley was extremely patient with me, he took the time to explain the different riding lawn mowers they carry, but I cannot tell you how many times he was about to ring the price and I changed my mind as to which tractor I wanted. He was very, very, very patient with me. He helped me with the credit application, he did all the work and not once became impatient with me.
My next dilemma was how to get the tractor from point A to point B. I KNOW they could have loaded the tractor to my truck, but the problem was HOW I was going to unload it without destroying the tractor or killing myself. So Riley and Derek put their thoughts together and Derek was so kind that he delivered the tractor on his truck to my house the next day. Derek took the time to show me how the tractor worked, he made me ride the tractor so I could become familiarized with the machine, and he answered all my questions.
This purchase could not have happened without Riley and Derek. It just shows you THEIR dedication, teamwork, awesome customer service, and most importantly, DEDICATION and LOYALTY to their employer (Tractor Supply Company), by going out of their way to help a client and make a sale.
Winners find a solution to every problem, losers find a problem to every solution.
This team is a winner, they find a solution to every problem!!!!!
Thank you Riley, thank you Derek.”
“Caroline Concepcion took amazing care of us. She was very nice, extremely knowledgeable and helpful. Definitely recommend this Home Depot and definitely recommend her!!”
“Xavier & Stephanie are AMAZING! They both have great customer service skills and I’m so grateful for them! There’s this lady on the other hand, Esmeralda, who was extremely rude to my husband today and giving him attitude and rolling her eyes. My husband asked her to put in his phone number for our rewards and her response was “WHY?”. She proceeded to input the number and my husband told her which one was the correct one since there’s 2 accounts. She sounded annoyed and proceeded to input the WRONG account. This review would be 5 stars if it weren’t for Esmeralda. That’s how much she’s dragging down the Lowe’s team.
Update (6/21): Had an hour & a half phone call with customer service to help with deactivating the incorrect account and rewarding the 300+ points I missed out through an alternate method. The Assistant Manager (Chris) from the store reached out as well to follow up and was so great! I’m updating my review because everyone else has been so wonderful throughout this whole crazy process.”
“Amazing experience in paint today! Niki was so helpful in answering my questions and helping me to make the right decisions for my project. Thank you Niki, you were fantastic!”
“BIG SHOUT OUT to Steve and the entire team in the Paint Department at the Home Depot in Wylie, Texas! When I have a project that requires painting or staining, I intentionally go to the Wylie store (even though there are several other Home Depots and other home improvement stores close by)! Steve demonstrates and shares his professional knowledge very generously! He creates a welcoming, personal environment and goes the extra mile to ensure that customers get the correct product for the job at hand! We are in the middle of a complete home remodeling project and will continue to drive to Wylie for our supplies!”
“I want to give a shoutout to Nate and Stephanie for their assistance with buying a couple of tool chests recently. I picked up the wrong one and when I came back to the store for the correct model, Nate already had the right one pulled and then Stephanie helped me with getting the 2nd one. They both were very kind (despite my frustrations in the return trip) and I'm grateful to both employees for their help and kind attitudes!
I also noticed another employee, I believe his name was Miguel, who was literally RUNNING to help people when he saw they had a need. Excellent customer service!”
“Marti Jo Stanley in Kitchen and Bath was FANTASTIC to work with! She assisted us with appliance purchases for my son's first home and took the BEST care. She was knowledgeable, friendly, attentive and didn't let us walk out without making sure we had everything we needed in order to avoid returning for missing parts, etc. HIGHLY recommend Marti Jo! :)”
“BIG SHOUT OUT to Steve and the entire team in the Paint Department at the Home Depot in Wylie, Texas! When I have a project that requires painting or staining, I intentionally go to the Wylie store (even though there are several other Home Depots and other home improvement stores close by)! Steve demonstrates and shares his professional knowledge very generously! He creates a welcoming, personal environment and goes the extra mile to ensure that customers get the correct product for the job at hand! We are in the middle of a complete home remodeling project and will continue to drive to Wylie for our supplies!”
“I really don’t write reviews but today I love to write about Home Depot on McDermott & 75 . Their staff is amazing always cheerful & kind.wanted to share with you guys when you go to their garden area always ask for JEEF he is a HIDDEN GEM of that store always friendly good service & hard worker. Yesterday was 100 degree temperature & he did help me as an angel . I was thinking that he would not working there I would go try another Home Depot.
God bless . Pray for his long life with great health.”
“Marti Jo Stanley in Kitchen and Bath was FANTASTIC to work with! She assisted us with appliance purchases for my son's first home and took the BEST care. She was knowledgeable, friendly, attentive and didn't let us walk out without making sure we had everything we needed in order to avoid returning for missing parts, etc. HIGHLY recommend Marti Jo! :)”
“Bought a washer and dryer from here yesterday evening with family and friends accompanying me. The young lady that helped us, Miranda -- (sp?) was extremely helpful and attentive to mine and my party's needs and got us to and through the process in fairly short order. A very friendly and helpful staff was on duty and they got us in and out of the store. It was an excellent experience overall!”
“Just had the best experience up at Lowe’s. I have been up here and the other big box store trying to get help with my kitchen floors- the toe kick- and didn’t get the help I needed until Lori helped me today. She was so knowledgeable and walked me around the entire store bc I asked her for other options. Thank you Lori! It is so rare to have that level of customer service.”
“Brandon at Lowe’s in Allen helped load up my cart with 6 boxes of carpet tiles as well as transfer the boxes into my car. He was proactive and very helpful with assisting me to the aisle where the carpet tiles were located. He waited for me to pay for the products so he could help me load up my car. I was in a rush because the contractor was waiting for me to purchase the carpet tiles so he could install them the same day. Excellent customer service, friendly, professional, and I highly recommend Brandon if you need help looking for items in the store. Thank you, Brandon for your excellent service on June 30, 2024!”
“Today I got the best customer service rep.name Anthony in Allen location home depot. He was so knowledgable and helpful. I was stuck in lights section and was trying to find lights for my house and many home depot employees passed me without asking but he came to me and helped me in finding everything I needed and saved my time. Thanks a lot once again Mr. Anthony. God bless”
“I worked this store for three years. Store was awesome when Wallace was store manager. Then they hired this young asm oh he was a prick very arrogant and very selective if you catch my meaning. Then a new asm Brian I believe OHHHH BRIAN BRIAN BRIAN I KNOW WHAT YOU DID WHEN I LEFT THAT DAY. It’s okay since then the store went down hill. All I can say is I prayed about and Brian guess what you’ll be walked out pretty soon too. Everyone else is awesome MANAGEMENT JUST SEEKS RETALIATION A LOT.”
“Good Afternoon, I got delivered my dryer by Antun and Stewart, on time they checked my dyer and Brought it to the back of my garage for me, Appreciate the hard work and Outstanding customer service would definitely have them deliver more things for me again. Thank you both.”
“I want to shout out about David in Home and Garden. He saw me struggling with some bags of gravel and offered to load them for me. My back is eternally grateful.”
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“Everything I was seeking was there, but some of it was not where one would expect (even the help). Kudos to the sales associate who located the "missing lumber" location and then brought it to our checkout register, making Lowe's our one stop after all for the day's yardwork.”