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April 2024 by Katy Perez
The location in Mount Vernon which is part of the Mount Pleasant location is completely lacking in the knowledge of tax filing. They do not have staff on hand who are equipped to handle many average tax questions. Our taxes had to be done remotely by staff members whom were not even present because the MV office could not help us. Our taxes were not ready when we were told they were so we showed up and had to sit for over an hour for them to be done “remotely”. Our taxes were barely explained to us without us having to ask a ton of questions and then were made to feel like we were an imposition for asking understandable questions about something as important as tax filing with the IRS. We were told we should’ve done our taxes earlier as if the lack of competent tax staff was somehow our fault. We will never return to H&R Block after this experience.
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April 2024 by Russell West
Outstanding service
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April 2024 by Dog Life
I got here at 1:20 NoONE is in the lobby
I’m overhearing everyone in the back laughing talking about their Easter plans
It’s now 2:19 and STILL no one has been out to say hello how are you WTH!!!! I’m taxes are easy to do … I will just go do them on line !!!!! What is wrong with people in mount pleasant!!!! Why are they so lazy … I would be freaking out if this was my business .
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March 2024 by Schell Liles
I got here at 1:20 NoONE is in the lobbyI’m overhearing everyone in the back laughing talking about their Easter plansIt’s now 2:19 and STILL no one has been out to say hello how are you WTH!!!! I’m taxes are easy to do … I will just go do them on line !!!!! What is wrong with people in mount pleasant!!!! Why are they so lazy … I would be freaking out if this was my business .
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March 2024 by Jessica Hill
My return was rejected by the irs. She redid it and it was rejected a second time. I have been calling for a week now and always get told they will call me back that evening, and nobody ever does. Pretty sure something was jacked up because I always file the same way with the same dependents on their app and never have a problem. Wouldnt suggest.
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February 2024 by Lauren Harmon
Horrible customer service. They set up appointments with us two different times and failed to show up at the office . We waited for an hour each time with 3 kids. Sherry was the issue !!!! Jackson and Hewitt Here we come .
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February 2024 by Maegan Sledge
Cheaper than most places
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April 2023 by tracie Tigert
Very good
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February 2023 by Cragg McFarlin
We love you Tony! Thanks!
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January 2023 by Brian L.
If you value your money, you will avoid this location. I filed my 2021 taxes with this branch. They told me the IRS rejected my return because someone had already used my daughters social security number. They told me that they would mail in my return and help me fight the IRS on it. After months of not hearing anything back, I began to call them and try to find out what was going on. They are only open a couple of days during the week during the off season, but the days they were open the branch manager was never there. After almost 6 weeks I finally got a call from someone there, not the branch manager. They told me that someone had put my return in the completed stack. They told me to come pick up my return and mail it myself and that they were no longer handling it. I finally got a letter from the IRS stating that since I took so long to file I was penalized and now I owe them $1900. The incompetence of this branch is immeasurable . If you want to safely file your taxes, DO NOT FILE AT THIS BRANCH.
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September 2022 by Jamie Livingston
The cost
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September 2022 by Ramon Rios
Good service and professional
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September 2022 by Christy Bradshaw
Friendly and know what they are doung
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April 2022 by Mike de Leon
Fast and very good service
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February 2022 by Nola Marlar
Mrs. Debbie is really good she has down are taxes the last two years i dont think i well go to anyone else every again
