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August 2024 by Dan Leman
Thank you always great service
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August 2024 by Rick Layton
If only there was another pharmacy in Montgery that was fully stocked. I called to get a time sensitive prescription and was told the doctor hadn't sent it. I checked with the doctor, who tells me it is there but was kicked out of the system at Kroger. He sends the prescription a second time. I check the automated system on Monday and it tells me it will be ready on Tuesday at 3:30. I arrive to pick it up and guess what.....not only is it not ready, they don't even have the medicine to fill it and can't get it so I can take it at the correct time on Thursday. According to the counter person, you can't trust their system because the medications apparently aren't checked to see if they have them so they can fill them and my prescription that was supposed to be picked up on Tuesday would not even have been checked for medication availability until Wednesday afternoon. If you deal with, keep calling and calling until you get a live person as you can't trust the system!!!! The only thing that saves this place from being a 1 star is the place are the excellent pharmacists and the wonderful counter person Lucas who always go above and beyond to help.
Lucas called me back and explained what the problems were and how to avoid it in the future. I appreciate the fact that he always goes above and beyond to help. His tip was to call, press 0, press 0 and speak with someone as the system is not accurate at all.
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July 2024 by Kathryn Blunt
Nate, what a pleasure. You are a stellar employee. Your compassion, kindness and ability to overlook your pharmacists narcissistic behavior should be rewarded. Thank you for going the extra mile with your wonderful customer service skills. Thank you for your patience in explaining to me the process. I hope you get all you deserve in your career. Good luck in all that you do.
Katt Blunt
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April 2024 by TexanTailgater
I picked up a prescription for my coworker today and Sheila and the pharmacy was extremely helpful and getting me a coupon code. She went above and beyond to help me get it activated and save close to $100! Thank you Sheila!
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April 2024 by wendy schaal
Why is the phone line down? Can't call this pharmacy????
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February 2024 by Paige Dennis
They are Wonderful! A very important medicine I take daily has been out of stock at my normal pharmacy for several Months! I even called a few others and they were out too and none had a solution. So I made sure Kroger was in my network and then called them about this medicine. Not only did they have 1 box they had a lot of the same medicine in a different form I had been looking for since last June.Needless to say they went out of their way to help me get both types of same med through my insurance!! They now have all my business without question.
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January 2024 by Autumn Scott
If I could give less than one star, I would. I moved here one year ago in the Montgomery area have never been to a pharmacy that gives such poor customer service. You cannot even ask the staff any questions without them getting irritated that you asked them a question. It’s ridiculous. Don’t be customer service if you don’t want to help customer. Most the time when people are picking up prescriptions is because they have an illness or a family member has an illness the last thing that you want is someone to be hateful to you when you were going through unfortunate circumstances. There was one female pharmacist there, and she was always kind. I haven’t seen her in a while probably because no one took initiative on making the rest of the staff was empathetic to their customers needs. You even call to check on a prescription and they are hateful to you.
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January 2024 by Shelbi Richard
Why is everyone here so angry? Absolutely wild how horrible they are at their jobs. The short angry man is probably my favorite, only adult I’ve seen stomp their foot when asked to do their job lol. Medicap in Conroe is sooo much better and they actually run your insurance.
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December 2023 by Andee Smith
The pharmacist is always "running behind" on filling prescriptions. The last 3 times I have been here the pharmacist was too busy to get my rx together, despite being sent the rx 3 days before it needed to be filled. Beyond frustrated that I always have to make 2 trips for my meds because the pharmacist just can't get it together. The pharmacist does not fill the prescriptions in the order they come in, he fills them in whatever order he deems important. I'm on a controlled substance for my ADHD and I was told today that he always fills those last. Seems pretty weird to discriminate against people who need to take a controlled substance.
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November 2023 by dalton baker
The rudest employees. SLOW slow slow
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October 2023 by Tony Agnello
I see a lot of poor feedback, I never had a problem. Tom the pharmacist is being a great help on any questions I have. Today I got my prescription done while I was shopping. Don't believe all the bad reviews. If you have a problem talk to to Tom, he has always been curious...Tony
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October 2023 by lsmith6889
There is nothing that this pharmacy does correct. Shutting down for a lunch hour is almost laughable if it wasnt true
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July 2023 by Sylvia G.
I know people have different experiences but all the times I have gone to this Krogers I have had a really great one. I really enjoy the workers I have spoken to for help and they have all gone above and beyond to help me find what I'm looking for. Different departments too. I have never used the deli or pharmacy though so I don't know how they rank. The cashiers have all been nice to me too. Thanks Kroger crew.
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June 2023 by Dream Sp33d
Told 30 min to fill a prescription they said was in stock. Called next day for pickup said it was never filled because they didn’t have the stock. What. ??????????
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June 2023 by Derek C
Told 30 min to fill a prescription they said was in stock. Called next day for pickup said it was never filled because they didn’t have the stock. What. ??????????
