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February 2024 by Rea Summers
This pharmacy location has major issues. Customers are waiting extended amounts of time, the phone lines are often full. It seems there is ample staff, yet an inefficient system. Customers are frustrated every time I’m there, staff seem constantly annoyed and have no sense of urgency. Communications about drug arrivals are often incorrect and/or vague. The pharmacist appears to be the only one who truly cares about patients. The young teenagers could use some training on customer service 101.Go across the interstate to H‑E‑B is a total opposite experience. It’s well organized, they are friendly, and they appear to have half the staff, maybe less. CVS, I think it’s time to redesign your inefficient system.I’ve petitioned with my insurance to change pharmacies. I don’t appreciate the way CVS treats me and I don’t have extensive amounts of time to wait and then to be told the drug is not in stock.
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August 2023 by Terry McSween
Had covid vaccine called in. Drove to pick it up 2 hrs later and they lied about not getting it. Drove home. Got on phone with doc, who called while I was on the line. They had received it, but just choose to deny it to the customer. Worth the drive to Walmart. Very frustrating experience. Have to say, it has happened before at this location, which is why I generally don't use them. They are closest and I feel so bad, thought I'd try them and hope they'd gotten better. They haven't. They still suck like they always have. Go somewhere, anywhere, else
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July 2023 by Terry M.
If you have to go here for a prescription, 80% of they will tell you they don't have it. Ask to speak to the pharmacist. Have the pharmacist check their voice mail from providers. They routinely deny have prescriptions that your doc has in fact called in. Has happened to me multiple times. I go anywhere else, even if I have to drive further. These guys couldn't suck more.
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July 2023 by Trevor Shockley
Great as always or infinitely better than Walgreens, which has among the sorriest service!
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January 2023 by Kellie Rose
Will never order from CVS online again. I ordered three items, was given one when I picked up my order. The two items missing showed in stock online, but the store told me they weren't upon doubling back to the register with my one item. Of course I was charged for all three items. Order was to be ready same day, they never emailed or called to tell me it was ready. I had to call the store. At 2am the next day they decide to update me via 3 texts. I could have drove down the street to get the one item, instead I drove 10+ for things I didn't get. By the way they would have restocked the one item tommrow even if they never told me it was ready. I did call to get things fixed. The first lady was very nice. However the one with the online ordering department sounded like she really hates her job. Now I have to wait some odd days for my refund.
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January 2023 by Google user
Will never order from CVS online again. I ordered three items, was given one when I picked up my order. The two items missing showed in stock online, but the store told me they weren't upon doubling back to the register with my one item. Of course I was charged for all three items. Order was to be ready same day, they never emailed or called to tell me it was ready. I had to call the store. At 2am the next day they decide to update me via 3 texts. I could have drove down the street to get the one item, instead I drove 10+ for things I didn't get. By the way they would have restocked the one item tommrow even if they never told me it was ready. I did call to get things fixed. The first lady was very nice. However the one with the online ordering department sounded like she really hates her job. Now I have to wait some odd days for my refund.
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July 2022 by April L.
Giving a one star (which goes to Elizabeth for her efforts in helping me get the right items for my needs)Tom and Cindy in the pharmacy were rude and did not cooperate in giving me the items I paid for in full because their system messed up upon printing my receipt EVEN tho I called my bank and they CONFIRMED the transaction CLEARED MY BANK AND I showed them proof of it. Thank you Elizabeth for trying to help me get the medicine I needed. Tom and Cindy were both too busy to handle this situation properly. Go ANYWHERE but here!!!!
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April 2022 by Andrew M.
Stay away from the exclepower cords at the front near check out completely trash none of them work and ironically iPhone cords cost 10.$ more..Only complaint about this location no one greets you and the assume your going to do self check it's quite unwelcoming and not professional.
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January 2022 by M
Be careful getting tested for COVID at this location. I went here to get tested because I was exposed. It came back positive, but I had no symptoms. I assumed I was just asymptotic, but I got tested again at Walgreens just to check, and that test ended up being negative. I got tested at a different place, and it was also negative. The first two tests were two days apart, but considering I had no symptoms and the rest of my family turned up negative, I’m assuming I got a false positive. I would recommend taking a backup test to make sure your results are accurate. Also, I had called them on the phone beforehand because I had a question, but I was left on hold for ten minutes and eventually just had to hang up.
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January 2022 by Andrew Hall
If I could give them -10 stars I would !!!! Useless and no care !!! I booked an Covid test two days prior … even had text messages confirming the appointment…. After waiting 20 minutes in the drive through I was told they had no testing supplies…. No mention on the website or a text message telling me they couldn’t carry out the test … no signage at the store !!!! USELESS !!!!
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January 2022 by Barb Weibeler
Covid testing in drive-thru window took 25 minutes of waiting. One minute to do the test. Booked appointment 7 days ago.
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June 2021 by Lynn C.
they never answer the phone and when they do they hangup on you on purpose I called 3 times put on hold and hung up on WOULD NOT BOTHER TO USE THIS CVS
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January 2021 by Tobi K.
People are so quick to complain & so slow to acknowledge EXCELLENT SERVICE. I am 50 , have been using pharmacies for most of my life this is the first pharmacy I can say I would leave five stars for all day every day. Judy Elizabeth & Phat and the rest of the staff are kind warm collaborative welcoming every time I have to pick up a prescription or have some type of pharmacy issue they always remember me and my family and treat me as if I'm the only customer they have even though I know they have thousands of other customers great job CVS!
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May 2019 by Kim Beury
Friendly and courteous staff, I like to shop at night, Ralf and Gabe are the best employees I have ever encountered at this store in the past 3 years.
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November 2018 by Patricia Mills
Very organized, friendly staff, love store location.
