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November 2023 by Van H.
The least customer friendly pharmacy I have ever used. Telephone system is frustrating and designed to keep you from talking to a human. Their app is useless. After logging into my account multiple times checking on prescription status with no success went to store only to find my medication was out of stock. I am done with them.
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September 2023 by Sarah C.
Had to have emergency gallbladder surgery to have my gallbladder removed. Pain med was sent there. Tried calling to make sure they had it and stayed on the phone over 22 minutes with no luck of anyone ever picking up. They NEVER answer the phone and they are slow and rude every time.
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June 2023 by Angela Brown
I arrived approx 9:10 am at the pharmacy drive-up to pick up prescriptions the Dr called in after my daughter's oral surgery. I was told it would be 20-30 minutes. I informed the staff that my daughter, who just had surgery was with me and would wait since she needed the antibiotics and pain meds. At 9:30 I went inside the store to pick up the prescription and was told it would be at least another 15-20 minutes. at 9:50 they informed me that they did not have the antibiotic prescribed. I asked if I could get at least one dose to give to my daughter and then to transfer to another pharmacy for me to pick up later in the day. They provided antibiotics for the day and the mouth rinse. I asked about the pain meds. I had to give them information again to look up the orders, waited a few more minutes and was given the ibuprofen. I asked about the Tylenol 3. They went back, looked it up again and said they have to wait for Dr. response prior to filling prescription. So after waiting almost an hour with a post surgical patient, I received 2 of 4 prescriptions. At 2:30 when I had not heard anything yet, I called the pharmacy the antibiotic was supposed to be transferred to, and they had not yet received the request. The Dr. office did not have any record of the Pharmacy contacting them. I had the Dr. re-send the prescription to the other pharmacy.
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October 2022 by Lauren M.
I've put off writing a negative review, but after getting pregnant and needing basic antibiotics for bladder infections and nausea medicine and this location NEVER having any in stock I have to think that's just bad management or something and deserves a review. It's just standard amoxicillin that I need. Every pharmacy should have it on hand. I first get told that they haven't had a prescription sent in by my doctor and I questioned my doctor after being told this a few times, and my doc showed me proof that the prescription was sent in immediately after my appointments. I end up having to wait TWO DAYS for an antibiotic until I had to drive 30 min to a different location to pick up some there. It's happened 3x now for pregnancy specific issues that need quick attending to. I also call and sit on hold for 45mjn-an hour each time I call, sometimes to get disconnected and have to start all over. I'm just a pregnant lady trying not to have to wait 2-3 days for nausea relief and pain relief. Nothing high maintenance here..
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June 2022 by Cody Evan
Has gone from a good to horrible pharmacy, moving all my business to Lakeside Pharmacy. You can't tell me that 70% of my friends and families prescriptions are out of stock. We have moved on......
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May 2022 by D W.
Let me start off by saying Kelsey Hunter is rude, and shouldn't be in customer service. I was speaking to her manager about how crappy of service we keep getting at this location, and Kelsey butted her big mouth in, and the manager allowed it. Lack of leadership, and customer service all in one. I should not have to call and basically beg them Friday and Monday to fill a prescription for my son. After several calls, they finally told us they did not have it in stock, only to find out they did, and just do not know what they are doing. If you want even decent customer service, you will NOT get it at this location.
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April 2022 by Bird Danose
Quickly becoming the "WORST" pharmacy. They never have anything in stock. Im always told "We have to order it". Longer and Longer wait times. Time to take my business elsewhere.
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March 2022 by World Wide R.
You would think getting a great location like outside of Woodforest this would be a good CVS but it's frustrating when their hours say one thing but they aren't open. Seen the hours of opening listed online as 7am. Showed up at 8:15 and doors were still locked. If the times are different, update them online please. Also, my last trip in I arrived 40 minutes before closing to have one of the employees greet me with "don't be too long because we are closing soon." Wasn't exactly a "hey how are you this evening" greeting at all. It felt more like "why are even here at night"....
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October 2021 by CindyLou R.
Pharmacy ok, but shopping is a scam!A couple of times a month we receive coupons as part of our yard long receipt here. They are generally onlyvalid for a week. Whenever we try and use them the system "doesn't recognize" the coupons they handed us! Their prices are so expensive to begin with I feel like they are running some type of scam. Today was the last straw -- I told them they could keep their merchandise. I can buy everything and more across the street at Harvest Market or down the street at Target -- and for a lot less.
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January 2021 by Anastasia N.
Terrible pharmacy. Used it twice for picking up the prescription and twice they didn't have the required medicine. Had to wait for 2 days both times. Drive through is indescribably slow.
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February 2018 by Chase David
Great small town pharmacy feel!
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December 2017 by Stefanie Martinez
I love coming to this CVS, but yesterday....I was not treated very well! I had a question about magnesium citrate, so I consulted the pharmacist. I wanted to know if it came in tablet form. She acted like I just asked the most ridiculous question ever! Not only did she say that it absolutely does not come in any other form but the liquid, but she did not consult me about the product. It does come in tablet form, but CVS doesn't carry it. She did not say that we do not carry the tablet form. She said it only comes in liquid form. Period. Rather than a consult, I got insulted as she walked away without even saying anything to make me feel like my consultation was over. I came home and googled the product and it does come in tablet form. I had a terrible experience with the product. I wish she would've warned me how incredibly 'well' this product works! She gave me zero effort and 100% 'You're bothering me' attitude. Then, the lady at the register made up for it all. What a pleasant person! Very, very sweet interaction with her!!!! I will not use this pharmacy while the 'unfriendly' one is there.
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April 2017 by Peggy Wear
I called on an item needed and the young man went to check if in stock. Philipe returned w/the price and description. I travel by this new store often and will make it a habit of shopping there because of his help!
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April 2017 by gretchen beard sanchez
Everyone here super amazing. They know your name and are always helpful. I absolutely love the small town pharmacy feel for the times we live in.
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December 2016 by Sarah Humbert
The cashier, Dee, was so friendly. She helped me find the perfect Christmas gift.